Conhecendo as funcionalidades do TRIRIGA

1. RespeitopelasPessoas ProteçãoaonossoPlaneta Integridade Conhecendo as funcionalidades do TRIRIGA • Presenteem 160 países • 54.000 colaboradores • Mais de 5.000 produtos • Vendasanuais de US$ 57 Bi 1

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3. Business Services VP WPS Global Director North America Latin America Europe Middle East & Africa IT Infrastructure Service & Operations • Facilities & IT Workplace Services • Construction Projects • Tech Center • Provisioning • Field Services • Real-estate Strategy and Planning & Property Management Asia Workplace Services Director • Data Center Mgmt • Bus Continuity & Crisis Mgmt • Enterprise Applications • Personal Devices & Security • Collaboration • Hosting • Connectivity Services Hub Leader ITIS Facilities Centralized In Region Area Implementation Leader Leveraged Region Flexible Area Consumption / Cost Service Delivery Ldr Area Imp PjM Leveraged • IT Security • Risk Management • Cyber Security Asset Aligned Engineer / Technology SME which is primarily asset aligned. Service Delivery Specialist Service Delivery Eng Dow Site Delivery & Operations <Supplier> Site Delivery & Operations 3

4. Workplace Services Strategy in LA Know Business Strategies • Align Services Portfolio to Business Strategy • Create Value to Business by Delivering Innovative Solutions • Support Culture’s transformation Measure of Success “A Successful enterprise has to be nimble, customer responsive, innovation centric and productivity focused” – Andrew Liveris, CEO, Oct 2009 4

5. Workplace Services Strategy in LA Understand Culture and local characteristics Global and Regional Strategies Local Market, Economy and Trends Demographics ( Business Years, Generations, Diversity, Turn Over, ...) Collaboration and Communication Technology 5

6. Workplace Services Strategy in LA Built Solid relation with all Functions Build strong partnership with key areas (Finance, HR, Businesses, Public and Government Affairs, …) Have a seat at the table in strategic discussions Participate on executive committees 6

7. Workplace Services Strategy in LA Know the Expectations set for Services Leaders • Transformational Core Competencies • • Collaborating for superior results • • Leading courageously • • Delivering innovative solutions • • Generating customer value • Values • • Integrity – Respect for people – Protecting the planet • Services Leaders Behaviors • Behave like a business • Use demand based planning • Know Dow and its Value Chain • Ethics, EH&S, compliance and values are non-negotiable 7

8. Workplace Services Portfolio Dimension • + de 5.000 Employees • 11 countries in LA • 15 Corporate offices • 32 Manufacturing Plants • 14 R&Ds (8 inside sites) 8

9. W.I.S.E. Program Workplace Integration & Sustainable Environment 9

10. W.I.S.E. Fundamentals Strategy deployment integrated vision Increase space utilization and efficiency Increase collaboration and communication, as well as reducing the individual cost RE Attract and retain people ; Increase productivity and engagement IT HR WISE Strategies design to support sustainable innovation “If you can not do better, then why do it?” Herbert H. Dow DOW RESTRICTED 10

11. W.I.S.E Program - Goals • Get the most efficiency the current work environment, by: • Ensuring Cost Efficiency and Sustainable Occupation • Enhancing People Wellness • Encouraging Innovation • Inspiring Collaboration • Exchanging Ideas and Knowledge • Increasing Productivity • Supporting Dow’s Growth 11

12. W.I.S.E Concepts 12

13. External MobilityConcepts of new working style • External Mobility • Positive Aspects Requirements • Points of Attention • Allowing eligible people to work partially outside of the office, as long as some criteria are met (Legal, Connectivity, etc…) • Define processes and policies • Trainings differentiated by job level • Incorporate into on-boarding process • Voluntary adhesion should be encouraged • Saves operational costs • Improves work/life balance • Improves job satisfaction • Leverage current Performance Review Process to remote work • Out-of-sight concept may require mindset tunning • Increase Information Protection mindset • Attention to avoid decreasing live interaction 13

14. Internal MobilityConcepts of new working style Requirements • Positive Aspects • Points of Attention • Internal Mobility • Eliminating assigned seating so people can seat anywhere within a designated area. • Creates more flexible seating options. • Behavioural trainings to maximise productivity and correctly use new spaces and available technologies • Incorporate into on-boarding process • Challenges the leaders and direct reports to effectively adapt to new concept • Personal and Workgroup lockers are mandatory • Increase Space Efficiency without impacting comfort • Saving on occupancy cost per person • Increase job satisfaction • Promote Workgroup information sharing 14

15. Collaborative AreasConcepts of new working style Requirements • Collaborative Areas • Positive Aspects • Points of Attention • Flexible and informal open spaces to encourage workgroups interaction, free-thinking and creativity. • Behavioural changes to correctly use new spaces and available technologies • Incorporate into on-boarding process • Flexibility to accommodate different layouts with up to date Haworth furniture • Differentiated concept from Innovation Room • Increase Space Efficiency without impacting comfort • Challenges the leaders and direct reports to effectively use the new concept 15

16. Flex Desks Concepts of new working style • Hot Desks • Positive Aspects Requirements • Points of Attention • Multiple workers using a single physical workstation, during different time periods • Behavioural trainings to maximise productivity and correctly use new spaces and available technologies • Incorporate into on-boarding process • Enable minimum technology • Increase People / Assets Security awareness • Lockers are mandatory • Routing of messaging services – General Mail Box • Workgroup Interactions • Increase Space Efficiency without impacting comfort • Saving on occupancy cost per person • Allow creation of dedicated space for visitors, third parties, interns and workgroups 16

17. W.I.S.E. 2014 VISION

18. W.I.S.E. FUTURE VISION

19. Survey and Data Collection… 19

20. Occupancy Analysis Focus and Huddles Workstations M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F

21. W.I.S.E. Program applied to LAA HQ

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24. Obrigada! dlacerda@dow.com 24