激勵下屬的原理與技巧

1. 激勵下屬的原理與技巧 Jimmy Yuen PSO RCY

2. Outline • Definition • Self Reflection • Motivation theories • Which theory fit RCY volunteer most • From theory to practice 厂

3. What is Motivation ? Motivation- an internally generated drive - to achieve a goal or - follow a particular course of action.

4. What is Motivation ? • Job Performance = (Ability) x (Motivation)

5. 点解我做 RCY Staff & Leader??

6. Self Reflection • 憶述當年參加 RCY Staff 的原因: • ___________________________ • ___________________________ • 現在因甚麽因素令你繼續在RCY做 Vol Staff • ___________________________ • ___________________________ • ___________________________

7. 点解我做 RCY Staff & Leader??

8. Reason Why People Volunteer • Goals • To benefit service clients • to benefit volunteer (personal motives) • People who gain reward or satisfaction from volunteerism are more likely to continue • Reason to start could be different from staying

9. Motivation Theories

10. Needs Theory

11. 需要的層次( Maslow’s Hierarchy of Needs)

12. 一般因素 在紅十字會內的因素 • 衣 • 食 • 住 • 行 • 冷暖氣 • 工作空間 • 茶水 • 衛生條件 5.自我實現 Self-actualization Needs 5.自我實現 Self-actualization Needs 4.自我、地位及尊重 Esteem Needs 4.自我、地位及尊重 Esteem Needs 3.社交及歸屬感 Social & Belongingness Needs 3.社交及歸屬感 Social & Belongingness Needs 2.安全與保障 Safety Needs 2.安全與保障 Safety Needs 需要的層次( Maslow’s Hierarchy of Needs) 1.生理需要 Physiological Needs

13. 一般因素 在紅十字會內的因素 • 安定 • 保障 • 資產 • 安全工作環境 • 安穩的工作崗位 需要的層次( Maslow’s Hierarchy of Needs) 5.自我實現 Self-actualization Needs 4.自我、地位及尊重 Esteem Needs 3.社交及歸屬感 Social & Belongingness Needs 2.安全與保障 Safety Needs 1.生理需要 Physiological Needs

14. 一般因素 在紅十字會內的因素 • 交往 • 感情 • 友誼 • 同事關係 • 工作單位 • 被接納、身份 • 工作以外的友誼 需要的層次( Maslow’s Hierarchy of Needs) 5.自我實現 Self-actualization Needs 4.自我、地位及尊重 Esteem Needs 3.社交及歸屬感 Social & Belongingness Needs 2.安全與保障 Safety Needs 1.生理需要 Physiological Needs

15. 一般因素 在紅十字會內的因素 • 認同 • 地位 • 自尊 • 自重 • 職銜 • 因材施用 • 被認可 • 權責 • 青年會員的認同 需要的層次( Maslow’s Hierarchy of Needs) 5.自我實現 Self-actualization Needs 4.自我、地位及尊重 Esteem Needs 3.社交及歸屬感 Social & Belongingness Needs 2.安全與保障 Safety Needs 1.生理需要 Physiological Needs

16. 一般因素 在紅十字會內的因素 • 成長 • 成就 • 晉升 • 有挑戰性工作 • 創意/新意念 • 晉升 • 工作上的成就 需要的層次( Maslow’s Hierarchy of Needs) 5.自我實現 Self-actualization Needs 4.自我、地位及尊重 Esteem Needs 3.社交及歸屬感 Social & Belongingness Needs 2.安全與保障 Safety Needs 1.生理需要 Physiological Needs

17. 上司應做甚麼？ • 並非所有僱員都是相同的需求驅動; • 激勵個人的需要，可以隨時間而改變 • 上司 • 應考慮滿足不同員工的需要， • 應構建相應的獎勵和認可的其他形式

18. Frederick Herzberg’s Two Factor Theory 雙因素理論 • 環境 環境因素激勵因素

19. Frederick Herzberg’s Two Factor Theory

20. Two Factor Theory

22. 上司應做甚麼？ • Eliminating dissatisfiers; • Enhancing satisfiers

23. Vol Staff 是否經常順利、開心??

27. Process Theory

28. Expectancy Theory

29. 上司應做甚麼？ • 管理人員應給予員工珍惜的獎勵 • 設置他們可以達到的工作技能水平 • 確保工作水平和獎勵之間的密切聯繫 • What is the reward the volunteer value most and How ?

30. From Theory to Practice - 1 • Use Goals • Share Value of Volunteer, RCY • Organisational Goals vs Personal Goals • Competition • Ensure That Goals are Perceived as Attainable • Ownership of project

31. From Theory to Practice - 2 • Recognise Individual Differences • Needs, personality, ability, attitude • Match people to jobs • Staff Training, personal development • Projects vs Routine Tasks • Challenging Jobs, Development Tasks

32. From Theory to Practice - 3 • Use Recognition • Positive Feedback, Appreciation • Individual Rewards • Annual Appraisal • Promotion & Awards • Link Rewards to Performance • Check the system for Equity

33. From Theory to Practice - 4 • Show Care and Concern for your Staff • Staff Relationship • Support & Supervision

35. Lead By Example

36. 我成功過, 我亦失敗過,但我未放棄過

38. I Can... Because I Think I Can !!