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INTELLIGENT CUS T OMER ENG A GEMENT

INTELLIGENT CUS T OMER ENG A GEMENT Right Communication for the Right Product to the Right Customer at the Right Time through the Right Channel. > In T ouch Retail CRM. > Customer Intelligence. > Campaign Manager. >Social Connect. > Clienteling. > Lifec y cle Mar k eter. 5-7%

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INTELLIGENT CUS T OMER ENG A GEMENT

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  1. INTELLIGENTCUSTOMERENGAGEMENT RightCommunicationfortheRightProducttotheRightCustomer attheRightTimethroughtheRightChannel >InTouchRetailCRM >CustomerIntelligence >CampaignManager >SocialConnect >Clienteling >LifecycleMarketer 5-7% Increaseinsales 10xROI onRetailCRM Resultwithin 3months Golivein 2weeks

  2. DRIVINGSALES &LOYALTYWITHINTELLIGENTCUSTOMERENGAGEMENT Youalreadyknow that your customersbuycertainproductsatcertaintime -whichprobablyleads youto wonder…Howcanyouimplementprogramsandcampaignstoincreasetheirpurchasebehavior?Wouldtheybe willingtobuymorefromyouiftheyhadin-storereal-timerecommendationsonotherproductstobuy? Ifacustomerbuysfromyouevery30days,anddoesn'tforamonth,areyoumissinganopportunity?Whatifyou couldprompttheminadvancetocomeintoyourstore? Wouldn’titbegreatifyoucouldpredictthebehaviorofeachofyourcustomers?Givingthemtherightproduct attherighttime,attherightpricepointandthroughtherightchannel,whetherthat’sinyourstore,ontheWeb, onamobilephone,throughemailoronFacebook.Allthisisindispensiblewithretailchangingfast! XXX Predicitivecustomer-centric strategiestakecentre-stage Arrivalofmulti-channel interfaceapproach Retailersrelinquish“one-size-fits-all” mindsetforPersonalization Gainingmind sharehasprecededwalletshare PointofSalehasturnedinto PointofEngagement AtCapillary,ourmissionistohelpyoudrivesalesthroughIntelligentCustomerEngagement™. Our marqueecustomerslikePizzaHut,Puma, Benetton,Nokiaand Nikehave realizedasmuch asa10% increaseinsame-storesalesbyleveragingCapillary’ssolutions,whichcombine frictionlessconsumerenroll- ment,back-endanalyticsandcampaignmanagementtodriveconsumerengagementacrosseverymajorchan- nel,includingin-store,mobile,e-mailandsocial. THESOLUTIONSUITE COREINFRASTRUCTURE •Data Security •24/7HelpdeskSupport •HighAvailability Intouch CoreCRM& LoyaltyEngine Multichanneldata capture Customer Intelligence Q&AbasedBusiness Intelligence GuidedReportsand Dashboards Campaign Manager ClosedLoop MarketingAutomation Multi-channel Engagement BUSINESSANALYTICS •StatModeling •Bespoke Analysis •AdhocAnalysis TM INTELLIGENT CUSTOMER ENGAGEMENT AUXILIRYAPPS •GiftCards •Feedback ManagementSystem •E-Bills SocialConnect Conversationand EngagementPlatform Coupons,LikeBoosters andCRM Integration Clienteling Singleviewof customer AssociateTaskflow Management Lifecycle Marketer Time-axisbased Engagement In-storeandDigital Integration CONSULTING •StrategicConsulting •LoyaltyDesign •DedicatedAccount Management

  3. InTouchReal-timeCRM&LoyaltyEngineTM Capillary’sPOSpre-integratedInTouchCRMhelpsyoucollectdatainstore,onlineorwhereveryou needitfromandmanageitinoneplace.Increasesign-upswithaquick,virtuallyform-free,mobile orcard-basedsignupprocess. CapillaryCustomerIntelligenceTM CapillaryCustomerIntelligencehelpsyouanalyzedatasoyoucanbegintounderstandyour customersbetter.TheguidedQ&Abasedplatformispre-configuredtoprovideintuitiveanswers toyourbusinessquestions. CapillaryMultichannelCampaignManagerTM Develop personalizedmarketingcampaigns across allyourchannels:in-store,socialmedia,email, mobileandevensmartphonesandtablets.Pre-packagedcampaigns increasepurchasefrequency, up-sell,cross-sellandreducelapsation. CapillarySocialConnectTM Capillary’sSocialCRMenrichesyourexistingCRMdatabycapturingcustomerdatafromsources likeFacebook,TwitterandFoursquare.Monetizeyourfanbasewithsocialcampaignsshowing responsesashighas30%. CapillaryClientelingTM Builddatafromeveryvisit,socialmediainteractionsortransactionsavailabletoyourcustomer- facingstaffthroughCapillary’sClienteling.Provideexceptionalin-storecustomerexperienceand personalizedrecommendations-Atthetimetheywantitandinamannerthatsuitsyoursales environment. TM CapillaryLifecycleMarketer Capillary'sLifecycleMarketerhelpsyousendcommunicationtocustomersbasedontheir predictedbehavior,andsendfollow-onremindersbasedontheiruniqueresponsestoyour campaigns.TimeismoneywithLifecycleMarketer. CAPILLARYADVANTAGE Single, Integrated 360-degreeSolution CloudbasedCRM&Quick deployment StorelevelImpact Fromdatacapturingtoadvanced actionableanalyticsandclosing theloopbyexecutingfocused, targetedandROI-oriented campaigns Easyintegrationwithmost point-of-salesystems,zero infrastructureinvestmentand quickerresultswithquicker deployment-Golivein2weeks. EmpoweringtheCMOsteamwith the ability to create workflows and manage micro-targeted campaignatthestorelevel

  4. Testimonials ”Capillary’sanalyticalsolutionshavehelpedusidentify ourcustomer’sresponsivenesstodifferentproduct segmentsandtheir repeattendencies,enablingusto betterdesignourproductlaunchcampaigns” ”CampaignscombinedwithCapillary'sin-store dynamicvoucheringsolutionforup-sellhavehelped usincreaserevenuesforallourstores” Edward Khoo RetailAreaManager,Puma JulianaLim SeniorMarketingDirector,PizzaHut "CapillaryprovidesJackWillswithanend-to-end AnalyticsandCampaignsservice thathas delivered tremendousresultsinaremarkablyshortperiodof time.” "Capillarywas anaturalchoiceforusastheyofferan easy touse andimplementCRMsolutionwhichisvery lightweightonresourceusage.” AnupamJhunjhunwala, CEO,Store21 PreeteshParmar HeadofCRMandLoyalty,JackWills 70Million endconsumers 10,000Stores 140clients Backedbyleading investors Awards&Recognitions LONDON DUBAI BEIJING SANFRANCISCO BANGALORE SINGAPORE SYDNEY JOHANNESBURG LeadingClients Visitwww.capillarytech.comformoredetails. Forqueries andmoreinformationcontactusat:info@capillarytech.com

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