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AI Bots are a big help to customer service departments

AI Bots is today being done extensively as customer service chatbots.For more details read this PPT. Visit https://yanatalk.com/about-yana/

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AI Bots are a big help to customer service departments

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  1. AI Bots are a big help to customer service departments

  2. AI Bots use Artificial Intelligence to conduct simulated human conversations. How does chatbots work? Behind every chatbot is a computerized software program that helps the chatbot to answer and interact with live human beings using either voice or textual commands.

  3. The use of AI Bots is today being done extensively as customer service chatbots. The utility of such chatbots invariably lead to increase in output and performance of the over-stressed customer service department across industries. Artificial Intelligence chatbots, with the help of machine learning can handle customer queries, at least the basic ones. They are now being used as the first line of support services – from sending out automated messages to be able to conduct visual searches – helping redefine and change the nature of customer experience. No doubt, you see more and more companies offering round-the-clock 24x7 customer support services with most of them using AI Bots to do so.

  4. Customer service chatbots are dependent on resources like customer data already available with companies, Frequently Asked questions, and lots of knowledge-based resources available online and offline to be able to resolve customer queries.

  5. The service chatbots are trained to give instant answers and chose from multiple answers and lots more. Some service AI bots can act proactively with the result that they can answer questions even while customers are in the midst of writing a question or complete their query. Typical customer support executives are bogged down with laborious and repetitive answers to questions and support services. With bots, the first line of customer query is now handled by artificial intelligence and one that is geared to answer to multi-lingual queries, multi-channel customer queries leading to reduction of costs associated with customer service.

  6. AI bots can surely enhance the productivity of customer service agents; but cannot replace real human beings. They help your human agents in resolving complex issues while they handle the simpler ones. Source Url https://yanatalk.doodlekit.com/blog/entry/7895995/ai-bots-are-a-big-help-to-customer-service-departments#

  7. Thank You

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