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Cisco MediaSense 10.5

Cisco MediaSense 10.5. AM Deck.

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Cisco MediaSense 10.5

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  1. Cisco MediaSense 10.5 AM Deck

  2. Note on Forward-Looking Statements, GAAP complianceDocument contains confidential material, and shared under valid non-disclosure agreement. Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

  3. MediaSense Overview

  4. Cisco MediaSense Cisco MediaSense

  5. MediaSense Overview • Virtual appliance for network-based, recording, streaming, and playback • Recording calls • Audio and video calls • Two-way video support in MediaSense 10.5 • Playback and storage of recorded and uploaded media • Native web portal for playback • APIs for development and partner integrations • Enables video features of other Cisco Collaboration products • Contact Center • Unity Connection • Communications Manager

  6. How to use MediaSense • Call Recording • Compliance recording • QM recording for contact centers • Video call recording • Video Greetings • Video-based auto-attendants • Video on Hold / Video in Queue • Customer feedback recordings • Video on Demand • Dial-in video tutorials • Web-based

  7. MediaSense Simplicity SIP • SIP Interface • Listens for SIP calls • Record and playback audio and video • Search and Play • Search all recordings in a cluster • Playback recordings • Live stream actively recording sessions • API • REST-like APIs • Get recording events • Pause recording (compliance) • Retrieve recordings for archival Search And Play APIs

  8. Network Recording

  9. MediaSense Capabilities • Full-time audio recording • Selective recording (on-demand or ad-hoc) • Capable of recording G.711, G.722, G.729, AAC-LD, and H.264 codecs • Cisco Contact Center support • Agent • Home Agent • Mobile Agent • IVR Recording • Support for centralized and branch recording

  10. Recording Methods with MediaSense • Cisco UCM Network-based Recording • CUCM-managed recording policy • Encompasses built-in bridge recording from previous versions • Adds UCM control of forking functionality on gateways (APIs) • Audio-only recording (doesn’t prevent video calls) • Supports full-time and selective recording • Invoked via CUCM config, softkey, or CTI • CUBE Dial-Peer Forking • Configured on dial-peer • No CUCM control or interaction • Audio and video call recording • Supports full-time recording

  11. Network-Based Recording Basics • Allows UCM routed calls to be recorded • Regardless of device, location, or geography • Centralizes recording policy control • Encompasses built-in bridge recording • Adds gateway-based recording via GW API • UCM selects the right media source based on call flow • Support for special recording scenarios • Extend and Connect • Extension Mobility • Single Number Reach • CTI Ports

  12. CUBE Dial-Peer Media Forking media class 3 recorder parameter media-recording 301 ! dial-peer voice 2 voip description Recording Inbound Dial-Peer incoming called-number .T voice-class codec 1 voice-class sip asserted-id pai media-class 3 dtmf-relay rtp-nte no vad ! dial-peer voice 301 voip description Recording Forking Dial-Peer destination-pattern 9829 signaling forward none session protocol sipv2 session target ipv4:10.99.150.42:5060 session transport tcp voice-class sip options-keepalive Forking Definition • CUBE ISR G2 platforms supported • CUCM independent • SIP Trunk direct from CUBE to MediaSense • Requires both legs to be SIP • Inbound and Outbound leg • May need to make use of loop-around if TDM • Record on inbound and/or outbound dial-peer Enables Forking on Dial-Peer Points to MediaSense

  13. Video Conversation Recording New In 10.5! • Video conversations forked via CUBE • Up to 1080p • MediaSense can record up to 2 video and 2 audio tracks per session • Stream or download video call recordings

  14. Streaming and Playback

  15. Network Streaming • Audio Streaming • RTSP for playback of stored sessions • RTSP for real-time monitoring / listening of active sessions • Video Streaming • Video on Hold for CUCM • Video during Native Queuing • Video in Queue for Remote Expert Solutions • Video Greetings with Unity Connection • Download • Recordings can be exported to AAC/MP4 or PCM/WAV • Export using S&P portal or API

  16. Search and Play • Search for Recordings By Tags • Search for Recordings using compound filters • Unlimited Search Results • Ability to Export Recordings to WAV or MP4

  17. Video on Hold MediaSense • MediaSense 10.0 and UCM 10.0 add Video on Hold functionality • New Video on Hold server config in UCM • Add to MRG and MRGL just as MoH server • Prioritized VoH resource over MoH • CUCM supports one VoH source per MS SIP Trunk • Video is uploaded directly to MediaSense • Verify resolution is compatible with all devices • Simple SIP call to MediaSense 3 - VoH 2 - INVITE 1- HOLD CUCM

  18. Video Greetings

  19. Finesse with UCCX Integration • Recording control • Finesse workflow scripting • Search by • AgentID • TeamID • CSQID • Supervisor S&P Gadget • Playback / Export to Wav • Customizable Widget

  20. Supplementing MediaSense with Partner Integrations

  21. Building a Solution on MediaSense Advanced applications • Speech analytics • Interaction analytics • Real-time privacy control • On-demand recording NICE QM, AQO Calabrio QM, AQM • Quality Management • Agent grading • Screen Recording NICE Interaction Management Calabrio Search & Play • Enhanced S&P • Enhanced archiving • Media encryption • Selective recording via CTI • Multi-site content management MediaSense Standalone • Audio and video call recording • Search & Play • Live Monitor • Native High-Availability • G.711, G.729, G.722, H.264 • Save-to-desktop (AAC/MP4) • Archiving and content pruning

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