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LIFE IS A BATCH

LIFE IS A BATCH. Donald J. Koestler djkoestler@aol.com AIChE Process Development Division Dinner November 7, 2001. LIFE IS A BATCH. “The quality of our future will depend entirely on the quality of our thinking” Edward Debono. BATCH PROCESSING / LIFE. Many sequential steps

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LIFE IS A BATCH

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  1. LIFE IS A BATCH Donald J. Koestler djkoestler@aol.com AIChE Process Development Division Dinner November 7, 2001

  2. LIFE IS A BATCH “The quality of our future will depend entirely on the quality of our thinking” Edward Debono

  3. BATCH PROCESSING / LIFE • Many sequential steps • Never at steady state • Scale-up / Grow-up issues • Interfacial Phenomena • Detail / Dynamic complexity • Focus on results / Goals • Many unexpected results • Success depends on choices • Choices made on limited information / Unverified models • Success depends, in part, on who we choose to believe

  4. WHAT ARE WE AFTER • Most of us want to be happy • Perhaps we want to be healthy, wealthy, and wise • And in all our endeavors we want sustainable, high performance

  5. Mental Models Awareness Reflection QC = QR Quality of Choice=Quality of Results Choices Results Action Emotions Beliefs Experience Perceptions

  6. P x S x A=RESULTS Process Skill Attitude SKILL ATTITUDE • Apathy • Non-compliance • Grudging compliance • Formal compliance • Genuine compliance • Enrollment • Commitment • Technical • Living • Learning • Leading • Linking

  7. LINKING • No one can know everything • One of the purposes of this meeting LIVING LEADING ATTITUDE “You either get it or you don’t” Philip McGraw “Life is difficult” Scott Peck • Apathy • Non-compliance • Grudging compliance • Formal compliance • Genuine compliance • Enrollment • Commitment “Hope is not a method” Gordon Sullivan • Delay gratification • Accept responsibility • Embrace the truth • Balance your life LEADERSHIP MUST COME AT ALL LEVELS. LEARNING “The only sustainable competitive advantage is to learn faster than your competitors” Arie Degevs Royal Dutch Petroleum

  8. THE DISCIPLINES OF A SUSTAINABLE, HIGH PERFORMING CULTURE • Personal mastery • Shared vision • Mental models • Team Learning • Systems thinking

  9. THINKING “Thinking is the ultimate human resource” “On the whole our thinking is rather poor short-sighted and egocentric. “We have come to believe that judgment and argument are sufficient. “In a rapidly changing world we are finding that our thinking is inadequate to meet the demands put upon it”Edward Debono

  10. SYSTEMS THINKING “Action programs based on faulty diagnoses Have little chance for success”Peter Block “Systems drive behavior”Peter Senge

  11. Example: HIGH COST OF HEALTH CARE People’s input: • HMO’s • Sick people • Regularity process • Paperwork • Pharmacies • X’s capital investment • Disconnect cost / purchase • 41 expectation / lots of money • Malpractice insurance • Lack of preventative • Poor habits • Instant gratification

  12. Feel Good Go to Doctor Current State Unhealthy Life Style Exercise Get Well CHOICE Get Sick Treatment Example:

  13. THE SYSTEMS ICEBURG REACT EVENTS PROACTIVE PATTERNS CREATIVE STRUCTURE

  14. THE FIFTH QUESTION What are our critical success factors? THE FIRST FOUR QUESTIONS • What are we? - Personal mastery • Where are we? - Systems thinking • Where do we want to be? - Shared vision • How are we going to get there? - Team learning & mental models

  15. PROCESS DEVELOPMENT NETWORK - CRITICAL SUCCESS FACTORS Network Effectively Create Value Get Business & Management Support Exceed Customer Expectations Play to Win Be Recognized -18-

  16. THE DEEP SYSTEM “A company without a system for change is not likely to change.”Michael Hammer “Beyond Reengineering”

  17. LAST THOUGHTS Learning and leadership are strongly connected. In a sustainable, high performance culture leaders are: Process· DESIGNERSProcess Passion · STEWARDSAttitude People · TEACHERSkills

  18. LEADERS “Leaders are distinguished by: • The clarity and persuasiveness of their ideas • The depth of their commitment • Their openness to continually learning- They do not “have the answer”. Their ability to instill confidence in those around them that, together, we can learn whatever we need to learn in order to achieve the results we truly desire.” Peter Senge “The Fifth Discipline”

  19. IT’S YOUR CHOICE • Know your processes- understand them • Develop your skills • Be committed- it is the only way to achieve greatness.

  20. THE FIVE EQUATIONS THAT CHANGED THE WORLD

  21. THIS COULD BE THE SIXTH QC = QR Quality of Choice = Quality of Results

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