Ticket Tools Webinar: Tools to Assign, Track, and Bill for Tickets

1. Ticket Tools Webinar: Tools to Assign, Track, and Bill for Tickets

2. Welcome to the webinar Kevin Nickerson, NYMWP Mira Bowin NYAPRS FOR AUDIO  Dial-in number: 1 (888) 582-3528 (US Toll Free) or 1 (847) 944-7361 (US Toll)Password: 8395 704# Oscar Jimenez, MPH NYAPRS Kelly Stengel NYAPRS

3. How to participate in the webinar Mute/ un-mute • All attendees will be automatically muted during webinar • During Q & A you may un-mute yourself by pressing: # 6 • To mute yourself: * 6 (star and then the number 6) Sending questions to presenters via chat function: Go to upper left corner to “attendees.” Look for Kelly Stengel or Mira Bowin by scrolling down. Right click and Chat with Kelly/Mira... to send questions or technical issues Technical problems? Contact Jennifer Brimley at (518) 436-0008 or lesliek@nyaprs.org

4. Our Program for Today • Ticket Payments At A Glance • Decision-Tree for Assigning Tickets: Overview • Deciding to assign Tickets within a PROS program: Case Examples • Challenge Ticket Tracker: Overview • Challenge Ticket Tracker: Walk-through

5. 2010 Payments At A Glance Phase 1 Phase 2

6. Milestone-Outcome Payment System: Phase 1 Milestones 2010 Rates

7. Milestone-Outcome Payment System: Phase 2 Payments 2010 Rates

8. Milestone-Outcome Payment System: Outcome Payments 2010 Rates

9. START HERE Decision Tree for Assigning Tickets

10. Background The mission of Inspirations is to support individuals in mental health recovery in achieving independence, developing life skills, contributing to their community, and enjoying quality of life. To achieve this mission, Inspirations offers a number of recovery-oriented and employment services through its PROS program. Recently, Inspirations became a certified Employment Network (EN) and has started getting ready to provide EN services through its PROS program.

11. Case example # 1: Michael Michael is a 30-year old male that started receiving services at Inspirations in 2008. Michael has little work experience and has been unemployed for the last 6 years. Michael currently receives SSI benefits along with Medicaid insurance. Michael has been receiving Community Rehabilitation and Support (CRS) services from Inspirations’ PROS program for the past two years. Until recently he had not considered work because he thought he would lose all his benefits, but a month ago he heard that this is not true. So now he is very motivated to become employed again. One of Michael’s goals is to live independently and he would like to find a job to help him accomplish this goal. As Michael does not have much work experience, his current goal is to work part-time in a job where he can make between $800-$900/month. He has never received VESID services and is not interested in applying for VESID right now. He has begun submitting applications at local retail stores and has an interview for a job at a grocery store next week.

12. START HERE Decision Tree for Assigning Tickets

13. Case Example # 2: Mollie Mollie is a 45-year old female that came to Inspirations to see if she can receive help returning to work. Mollie currently receives $950/month in SSDI benefits along with Medicare insurance. She has never received services from VESID. Mollie has an associate’s degree in paralegal studies and worked for several years in a variety of legal service jobs. She was approved for SSDI benefits in 2005 due to her mental health disability and had been out of work for the last six years until recently. Mollie found a job working for a local law office. She was employed from June through August in 2010, but lost the job due to conflicts with her supervisor. This was her first job since going onto SSDI benefits. Mollie believes, along with her therapist, that working can help her in her process of recovery and that she can be a successful paralegal again. Mollie is very interested in searching for a part-time job (10-15 hrs/wk) in local law office (at $20/hour).

14. START HERE Decision Tree for Assigning Tickets

15. When an individual has a VESID case OPEN, the Ticket is considered “in use” and it cannot be assigned to an EN After VR case is formally closed, then the beneficiary can assign Ticket to an EN If the VR case is closed successfully, then Phase One payments are NOT available If the VR case is NOT closed successfully, then ALL Ticket payments may still be available Partnership Plus at a Glance

16. Case example # 3: Cody Cody is a 40-year old that was referred to Inspirations for continuing employment support. Cody currently receives SSI benefits and Medicaid insurance. Cody has worked with VESID over the last three years and received vocational training to become an auto mechanic. Four months ago Cody got a job working at a body shop part-time where he earns $800 per/month and his case was successfully closed with VESID. Cody, however, would still like additional support because he has trouble getting along with his coworkers and sometimes feels overwhelmed with his job responsibilities. Additionally, Cody would like to work full-time in the future so that he can save to buy a car.

17. START HERE Decision Tree for Assigning Tickets

18. Ticket-to-Work Decision-Tree for NEW PROS participants

19. Ticket to Work Decision-Tree for CURRENT PROS participants

20. How to participate in the webinar Mute/ un-mute • All attendees will be automatically muted during webinar • During Q & A you may un-mute yourself by pressing: # 6 • To mute yourself: * 6 (star and then the number 6) Sending questions to presenters via chat function: Go to upper left corner to “attendees.” Look for Kelly Stengel or Mira Bowin by scrolling down. Right click and Chat with Kelly/Mira... to send questions or technical issues Technical problems? Contact Jennifer Brimley at (518) 436-0008 or lesliek@nyaprs.org

21. Challenge Ticket Tracker

22. What it Does Organizes all Ticket Holder Demographics at a glance Provides key contact information for Maximus Manually allows tracking of all payments, including Phase 1, 2 & Outcomes Provides automatic tracking of total revenue Includes charts which show total revenue, and break-down of Phase 1, 2 & Outcome payment totals

23. How it Works The Ticket Tracker tool is an excel based database that links data and adds inputs to provide an ongoing picture of revenue your EN has earned Information entered in the Demographics Worksheet will populate key data to all other payment tracking Worksheets Notes through out the Worksheets help to guide your decisions about payment requests

24. Enter EN & Key Maximus contact information here Check boxes for benefits type Enter Ticket Holder information here 24

25. Job Placement information Industry/Sector Drop-down menu: Matches Annual Periodic Outcome Report (APOR)

26. Phase 1 Milestones Worksheet: Payment Code indicates billing request type submitted, Wages for period is for tracking total wage data for request period you have collected from Ticket Holder Data in these fields populates from Demographics Worksheet 26

27. Phase 2 Payments Worksheet: Note the red tabs in upper corners for comments that will assist you in making billing decisions Populated Data in these cells 27

28. Populated data in these cells Outcome Payments are tracked in multiple Worksheets, 10/Worksheet. Note the comments again for assistance in billing. 28

29. Management Reports help you to see progress as an EN, and identify revenue trends that can guide your EN service delivery methods. Scrolling down on this page will reveal Phase 2 and Outcome Payment Charts. 29

30. Coming Soon… Maximus is currently working on an EN portal management tool that will assist you in your efforts which should be released early in 2011. SSA is also working with a contractor on another Case Management tool that will be even more sophisticated, release date unkown.

31. Live Tracking Tool Demo

32. How to participate in the webinar Mute/ un-mute • All attendees will be automatically muted during webinar • During Q & A you may un-mute yourself by pressing: # 6 • To mute yourself: * 6 (star and then the number 6) Sending questions to presenters via chat function: Go to upper left corner to “attendees.” Look for Kelly Stengel or Mira Bowin by scrolling down. Right click and Chat with Kelly/Mira... to send questions or technical issues Technical problems? Contact Jennifer Brimley at (518) 436-0008 or lesliek@nyaprs.org

33. Questions about future trainings and technical assistance?

34. New York Makes Work Pay Partnering Organizations New York Makes Work Pay is a Comprehensive Employment System Medicaid Infrastructure Grant (Contract No. #1QACMS030318) from the U.S. Department of Health and Human Services, Center for Medicare and Medicaid Services to the Office of Mental Health on behalf of New York State.  It is a joint effort of the Burton Blatt Institute at Syracuse University and the Employment and Disability Institute at Cornell University with the collaborative support of the Employment Committee of the New York State Most Integrated Setting Coordinating Council to develop pathways and remove obstacles to employment for New Yorkers with disabilities.