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Assisting Immigrant and Refugee Populations

Assisting Immigrant and Refugee Populations. Samantha Longacre Anchorage Neighborhood Health Center. Today’s Topics. Eligibility Immigration status Identity Verification Household size Income Language Interpreter services Printed materials Communication tips. Who are we helping?.

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Assisting Immigrant and Refugee Populations

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  1. Assisting Immigrant and Refugee Populations Samantha Longacre Anchorage Neighborhood Health Center

  2. Today’s Topics • Eligibility • Immigration status • Identity Verification • Household size • Income • Language • Interpreter services • Printed materials • Communication tips

  3. Who are we helping?

  4. Everyone! • Single • Married • Families • Varying immigration statuses • Different languages • New to insurance

  5. Residency • Marketplace: • No requirement for length of residency • Medicaid: • Requires 5 years in US < 5 year residency, denied Medicaid? Apply in Marketplace (even if under 100%FPL)

  6. Immigration Status • “Green Card” (I-551) • Reentry Permit (I-327) • Refugee Travel Document (I-571) • Employment Authorization Card (I-766) • Temporary I-551 Stamp (on passport or I-94/I-94A) • Arrival/Departure Record (I-94/I-94A) • Arrival/Departure Record in foreign passport (I-94) • Foreign Passport • Certification from U.S. Department of Health and Human Services (HHS) Office of Refugee Resettlement (ORR) • Document indicating withholding of removal • Alien number (also called alien registration number or USCIS number) or 1-94 number

  7. Identity Verification No credit record? Can’t verify identity! Option 1 • Submit application through call center • Send in supporting documents Option 2 • Upload/mail requested documentation • Wait for verification

  8. Household Size • Household members vs. Tax filing members • Dependents in Mexico or Canada • “no permanent address” • Same mailing address

  9. Income Tricks Tips Break it out by job Start/finish Pay rate/hours Overtime average Use date calculator for weeks timeanddate.com Ask about each person • Unpredictable • Multiple jobs • Seasonal jobs • Unemployment benefits • Permanent Fund Dividend

  10. Language • Spanish • Somali • Arabic • Korean • Tagalog • Albanian • Russian

  11. Interpreters Why? • Health insurance is difficult to understand • Family/friends are not trained interpreters • Impartial, maintains confidentiality Tips • One idea at a time • Plan double the appointment time

  12. Posters, Brochures, and flyers Keep it simple • 3 – 5 major points • Active voice • Short sentences • Large font • Lots of white space

  13. 5 Communication Tips • Short sentences • Break down concepts • Short questions • Take your time • Eye contact (even with phone interpreter) • Use examples/stories • “What questions do you have?”

  14. What questions do you have? Samantha Longacre slongacre@anhc.org 907-743-7309

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