HOW TO SET UP A SELF-SERVE ORDERING SYSTEM?

1. HOW TO SET UP A SELF- SERVE ORDERING SYSTEM? As a business owner and entrepreneur, you want to ensure that your customers are satisfied with their experience. One way to do this is by implementing a self-serve ordering system. This will allow customers to order food directly from the counter if they don’t see someone who can help them at the front of the line. If you need more information on how to set up a self-serve ordering system, keep reading! WHAT IS SELF SERVE SYSTEM? A self-serve ordering system is an ordering system that provides the restaurant’s customers with atouch screen and menu options. Customers can access the menu without direct human contact, make their selections, and then pay for them at a payment station. These contact-less ordering systems may give a tough time when planning to choose it for your business, which is why we suggest contacting the experts of self-serve ordering in Melbourne for the concern. They can help get you the right ordering system that suits your business requirements and also make customizations as you desire.

2. How to set up a self-serve ordering system? The following guide will take you step-by-step on how to set up a self-serve ordering system. 1ST STEP: LOGISTICS AND EQUIPMENT CONSIDERATIONS When deciding the best Self-serve system for your restaurant, several factors must be considered, including screen size, payment options, printer options, and storage space. You’ll also need to make sure you have the proper hardware and software components, as well as a maintenance plan. 2ND STEP: SELECT SOFTWARE FOR YOUR SELF-SERVE TO ORDER MACHINE There are many different customized options available to fit the needs of your restaurant. Some companies focus on just building up your menu and allowing the customer to order the items. Others provide you with quick service, payment processing, and even administrate your revenue for you. 3RD STEP: LAUNCH PILOT PROGRAM Before launching a self-serve ordering system in all of your restaurants, test it out in pilot programs first. This way, you can work any bugs out before going live.

3. 4TH STEP: TRAIN STAFF ON THE NEW SYSTEM You want to make sure that your staff is trained correctly before going live with a self-serve kiosk. Otherwise, you may run into some trouble when it comes to customer service and efficiency. Make sure they understand how to handle any questions from customers and how to troubleshoot any issues. 5TH STEP: LAUNCH THE SELF-SERVE ROBOT IN YOUR RESTAURANTS Once you have tested out the device and made sure everything is running smoothly, you can launch it live in all of your restaurant locations. Ensure that every staff member knows how to handle them, so there are no problems. 6TH STEP: MARKET THE NEW SYSTEM Tell your customers about the new ordering system to understand how to use them and be familiar with what happens when they walk in. It may be a good idea to have an introductory offer as well as discounts. It can increase your customer’s satisfaction with the restaurant. Also, after dining, you can ask them about their ordering experience review. 7TH STEP: MAINTAIN You want to make sure that you have a maintenance plan in place for all of your ordering systems, as they may need some repairs from time to time. In some cases, your new self-serve ordering system may be too popular, and there won’t be enough capacity to handle the volume. 8TH STEP: SERVE YOUR CUSTOMERS The last step is to serve your customers and give them a great experience every time they visit your restaurant! By implementing these eight steps, you will be on your way to transforming and growing your business through a self- serve ordering system. WHAT ARE THE PRECAUTIONS TO BE TAKEN WHILE USING A SELF-ORDERING SYSTEM? 1) SET AN AUTHENTIC QR CODE: Customers can use QR codes to order their food rather than using the regular site. But make sure the QR code is not easy to access by everyone, else there might be a chance of threat to your system by hackers or some unwanted changes.

4. 2) PROVIDE A USER GUIDE TO NEW USERS: New customers might have many questions in their minds when they are using the self-ordering kiosks for the first time. To avoid any unfavorable alterations or disruptions in the design, make sure you provide them with a user guide before they proceed. 3) CHANGE THE PASSWORD REGULARLY: If your self-serve machine is available for public use, then change the password every day. Change the codes at least once a month, but you can change them more frequently if needed. 4) ENSURE THAT THERE IS A VALIDATION PROCESS: Before taking any orders from the customers, make sure you provide them with an opportunity to validate their orders quickly and keep track of their meal orders. It will prevent the customers from canceling their order or making changes to it. 5) KEEP AN EYE ON YOUR FOOD QUALITY: The self-ordering system is designed to simplify the job of restaurant owners and employees. Still, there might be some unfavorable outcomes if you neglect to take precautions. So make sure you check the food items ordered by customers and ensure that they are not stale or delivered at a lower temperature. 6) CHECK THE INVENTORY: Self-ordering kiosks allow employees to provide better service to their customers, but there are some disadvantages. The most significant burden is the lack of a workforce, resulting in shortfalls on some items, so make sure you check your inventory once every day. 7) USE SELF-ORDERING SYSTEMS IN YOUR MARKETING STRATEGY: The world is moving toward automation, so it’s essential to have a website for your restaurant. But don’t forget to advertise that you are using an automated kiosk for customers to place their orders. It will improve your business and provide a good ROI for your investment. If you want to use a self-serve ordering system, ensure that all the precautions we’ve discussed are taken. Whether an online store or restaurant, this technology can benefit businesses that offer their products in bulk quantities by cutting costs, increasing efficiency, and improving the customer ordering experience. It also gives customers more control over what they order, suitable for them and your company! The benefits of such systems may outweigh the risks for your business and customers if done correctly.

5. To book a quality self-serve ordering system, contact Youkey. They are one of the top manufacturers and providers of food robots. If you are looking for a trusted robotics dealer, they can help you get the best-customized Self-serve robot for your business. (Source Link : https://www.articlering.com/how-to-set-up-a-self-serve-ordering-system/ )