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Your Wireless Life Cycle and Expense Management Solution

Your Wireless Life Cycle and Expense Management Solution. 610 Professional Drive, Suite 205  Gaithersburg, MD 22879  Tel: 240-683-8840  FAX: 240-683-8847  www.HTSI-Global.com. Your Agency’s ML&EM system can reduce your mobile costs up to 40%. What Do We Do?.

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Your Wireless Life Cycle and Expense Management Solution

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  1. Your Wireless Life Cycle and Expense Management Solution 610 Professional Drive, Suite 205  Gaithersburg, MD 22879  Tel: 240-683-8840  FAX: 240-683-8847  www.HTSI-Global.com

  2. Your Agency’s ML&EM system can reduce your mobile costs up to 40% What Do We Do? • Provide your agency with a ML&EM solution that is audit-ready while at the same time it is tailored to your environment and your actual needs and the end users will never know we’re there. • We create a governance framework which drives compliant behavior within an agency’s wireless service delivery lifecycle process. • How? • By providing transparency, with the proper business intelligence, to the people who are responsible for the execution of this mission.

  3. Your Agency’s ML&EM system can reduce your mobile costs up to 40% What Do We Provide? Resource Optimization Workflow Compliance Lifecycle Transparency Activity –based Costing Audit-Ready Environment

  4. Your Agency’s ML&EM system can reduce your mobile costs up to 40% How Do We Do It? Service Delivery Governance Drives 5. Drive Accountability 4. Define Performance Metrics 3. Map the “Chain of Custody” 2. Develop Workflow Process 1. Establish Lifecycle Architecture

  5. Your Agency’s ML&EM system can reduce your mobile costs up to 40% How Do We Do It? The Details …

  6. Your Agency’s ML&EM system can reduce your mobile costs up to 40% Invoice Invoice Validation Invoice Service Request Device Invoice Wireless Management Solutions Invoices w/Call Record Detail Highland Invoice Agency Establish the Lifecycle Architecture New or Replace Request Approval Authorization Invoice Processing Monthly Invoice (Manual) We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. Procurement/Disposal Authorization Ordering Order Federal Procurement & Authorization Support Call Physical Device Return& Disposal Issues/ Requests Mobile Device Inventory Telecom Vendors Highland Trouble Tickets Property Form Rate Plans Contract Terms & Conditions Help Desk Contract Mgmt Unit Details Maintain Property Form Receive Date (Warranty) Shipping/ Packaging Slip Deploy Configure Receive Physical Device (Automated/Manual) Highland Tagged Device Agency Asset Mgmt System Untagged Device

  7. Your Agency’s ML&EM system can reduce your mobile costs up to 40% Develop the Workflow Process We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. We identify the agency’s workflow process, 2

  8. Your Agency’s ML&EM system can reduce your mobile costs up to 40% Develop the Workflow Process Map the “Chain of Custody” We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. We identify the agency’s workflow process, Map its functional “chain of custody” throughout the process, 3 2

  9. Your Agency’s ML&EM system can reduce your mobile costs up to 40% Define Performance Metrics We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. We identify the agency’s workflow process, Map its functional “chain of custody” throughout the process, Define the performance metrics required to achieve its mission. 4 3 2

  10. Your Agency’s ML&EM system can reduce your mobile costs up to 40% Drive Accountability We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. We identify the agency’s workflow process, Map its functional “chain of custody” throughout the process, Define the performance metrics required to achieve its mission. Drive accountability with the capture of pertinent information. 4 3 2 5

  11. Your Agency’s ML&EM system can reduce your mobile costs up to 40% Deliver Optimal Service Management We filter each agency transaction through our governance framework and use its actionable business intelligence to drive optimal services

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