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Capacity Building Survey Results

Capacity Building Survey Results. Antonique Koning. 20 February 2013. CGAP Research on Capacity Building. Online survey reveals key challenges. Goal: Understand challenges related to capacity building services for financial inclusion 413 retail financial service providers

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Capacity Building Survey Results

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  1. Capacity Building Survey Results • AntoniqueKoning • 20 February 2013

  2. CGAP Research on Capacity Building • Online survey reveals key challenges • Goal: Understand challenges related to capacity building services for financial inclusion • 413 retail financial service providers • 221 capacity building service providers • Survey is part of broader CGAP research including a literature review and expert interviews. 2

  3. Outline • Main characteristics of survey respondents • Demand for capacity building services • Supply of capacity building services • Benefit of capacity building services • Funding of capacity building services • Conclusion 4

  4. Survey Respondents • What are their main characteristics?

  5. Breakdown of Survey Respondents • Where are survey respondents located? Survey respondents were globally diverse, but the largest segment is located in SSA. 3

  6. Types of Financial Services Providers (FSPs) • Largest segment are NBFIs and banks who are more than 6 years old • 63% of FSPs surveyed were non-bank financial institutions. • 77% of FSPs surveyed had been in operation for more than 6 years. Sample = 413 6

  7. What are the main challenges for FSPs? • 41% of respondents cited improving capacity as main challenge • “Improving the capacity of my business” was the top challenge for FSPs reported across categories and most regions. • Only in South Asia did external factors rank higher. Sample = 413 7

  8. Capacity Building Service Providers (CBPs) • Largest segment are consulting companies • 51% of capacity building service providers surveyed were consulting companies or independent consultants. • 71% of CBPs surveyed had been in operation for more than 5 years. Sample = 221 8

  9. Clients of Capacity Building Service Providers • Majority of respondents are focused on the financial sector • 75% of the respondents’ clients are in the financial sector, as banks or non-bank financial institutions. • Financial sector clients were the largest segment across all types of institutions. Sample =201 9

  10. What are the challenges for CBPs? • Globally, keeping up with change is top challenge • Globally, keeping up with the “fast-evolving financial inclusion space” is the main challenge for CBPs. • In Sub-Saharan Africa, finding qualified staff is the most difficult. SSA Sample = 90 Global Sample = 202 10

  11. Demand • What is the demand for capacity building services?

  12. Needs of Financial Services Providers • FSPs illustrate what kind of capacity building support they need most • Risk management, strategic planning and mid-level people management were the top three priorities across all institution types. 12

  13. Important Features of Capacity Building Services • Customization and local relevance are top features • Most financial services providers prioritize capacity building services that are customized and locally relevant. • Payment providers are one exception – they prioritize high quality services. Sample = 333 13

  14. Change is coming • Demand for capacity building services will change in next few years • 92% of survey respondents expect demand for capacity building services to change somewhat or significantly in 3-5 years. • New technology and the need to scale up are driving this change • Improvement in people, governance, processes and systems are required to support this change 14

  15. Supply • What capacity building services are available?

  16. What Capacity Building Services are Available? • Strategic planning, governance and product development are most common • Strategic planning, governance and product development are the most common services offered by survey respondents. Sample = 221 16

  17. Demand/Supply Gap • Services offered and demand for services don’t always match • CBPs see more demand and offer services on governance and product development than FSPs express a need for. • People management and IT skills are more needed than currently offered. 17

  18. Perceptions of Financial Services Providers • Market research is the service that’s most lacking • 54% of financial service perceive a lack of high-quality market research services. • To combat the overall lack of high-quality services, FSPs suggest increasing local research capacity and offering more opportunities for peer exchange. Sample = 362 18

  19. Benefits • Making the case for capacity building services

  20. Value for Money • Are capacity building services worth the cost? • 85% of FSP respondents said capacity building services are worth the cost. • Larger FSPs find less value than smaller entities; • FSPs in ECA and South Asia find less value than other regions • But, only half of FSP respondents actually measure the impact of capacity building services. 20

  21. What Leads to Change? • Conditions that help capacity building have an impact • Capacity building is most likely to lead to change when managers value these services. • High quality technical assistance and on-the-job training also ranked high as influential factors. Sample = 368 21

  22. Funding • How institutions pay for capacity building services

  23. Funding Sources • Subsidies, scholarships and grants are key • Two-thirds of FSPs reported they rely on external financial support for capacity building services. • More than one-third of capacity building service providers have over 50% of their costs covered by subsidies. 23

  24. The Bottom Line • Capacity building service providers are for-profit businesses • 66% of capacity building service providers globally run as businesses. Their fees must cover costs and result in profits. • Half of the companies that rely on subsidies must also turn a profit. Sample = 203 24

  25. Conclusions • What we learned from the survey

  26. Main Conclusions • Capacity building remains a huge constraint • Financial services providers want tailored, locally available solutions • Capacity building has to keep up with a quickly changing market 26

  27. Main Conclusions • Finding qualified staff is a major challenge for capacity building services providers • There is a mismatch between demand and supply on market research • Management must value capacity building for it to have an impact • Capacity building service providers aim to run as businesses, but rely on subsidy 27

  28. Next Steps • These survey results together with the findings of a literature review and expert interviews will feed into guidance for funders on the development of sustainable markets for capacity building services for financial inclusion. • Comments are welcome. Send them to AntoniqueKoning: akoning@worldbank.org. 28

  29. Advancing financial access for the world’s poor www.cgap.org

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