1 / 31

PLAIN Meeting September 14, 2011

PLAIN Meeting September 14, 2011. AGENDa. Who is Information Mapping ? The Information Mapping Methodology Basic Components of the IM methodology Six Basic Principles Six Information Types New Units of Information The IM Approach. INFORMATION MAPPING: the company.

zenda
Télécharger la présentation

PLAIN Meeting September 14, 2011

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. PLAIN MeetingSeptember 14, 2011

  2. AGENDa • Who is Information Mapping? • The Information Mapping Methodology • Basic Components of the IM methodology • Six Basic Principles • Six Information Types • New Units of Information • The IM Approach

  3. INFORMATION MAPPING:the company

  4. WHY Plain language? Regulatory non-compliance Low Productivity Frustration !@#*&^%$! Low Morale Repeat Calls Under-used Systems or Documentation Inconsistencies Mistakes Reduced efficiency; higher costs Too Many Questions © 2011 Information Mapping Inc. All Rights Reserved.

  5. Our vision

  6. INFORMATION MAPPING:the “power” of the IM methodology

  7. before

  8. after

  9. What You See PRESENTATION ANALYSIS & ORGANIZATION

  10. The information mapping method A research-basedand standard approach to • Analyze • Organize, and • Present information… • …makes information • easier to write • easier to read • more accurate, and • more to the point.

  11. INFORMATION MAPPING:themethod

  12. IMI’s ToP Down Approach • Identify • audience • and purpose • Identify, Organize and Sequence Content • Write Effective Sentences • Use Plain Words

  13. Six Research-BASED PRINCIPLES CHUNKING CONSISTENCY RELEVANCE INTEGRATED GRAPHICS LABELING ACCESSIBLE DETAIL

  14. We received your completed Disclosure Statement which is required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>, which was the same date the client signed the New York Regulation 60 Authorization. This indicates that your agent did not wait for our company to send the existing values to you. We have always provided policy information when requested well within the designated timeframe, which would have allowed sufficient time for you to respond appropriately. Please correct and return the revised Disclosure Statement. If you have any questions, I welcome your call to my direct line, 1-800-555-1234 Opt 3, Ext. X-XXXX. You may also contact your financial services representative, <Insert Name Here>.

  15. We received your completed Disclosure Statement which is required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>, which was the same date the client signed the New York Regulation 60 Authorization. Thisindicates that your agent did not wait for our company to send the existing values to you. We have always provided policy information when requested well within the designated timeframe, which would have allowed sufficient time for you to respond appropriately. Breaking up the text makes it easier to read

  16. We received your completed Disclosure Statement which is required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>, which was the same date the client signed the New York Regulation 60 Authorization. This indicates that your agent did not wait for our company to send the existing values to you. We have always provided policy information when requested well within the designated timeframe, which would have allowed sufficient time for you to respond appropriately. Grouping related information together and removing unnecessary information improves usability

  17. Receipt of Disclosure Statement We received your completed Disclosure Statement. A copy is enclosed. • Use of Approximation: On the form, your company checked the box on the first page, indicating that approximations were used because we failed to provide information in the prescribed timeframe. • Dates Provided:Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>. • Receipt of Existing Values: We regularly provides requested policy information well within the required timeframes. The dates on the disclosure statement indicates that your agent did not wait for our company to send the existing values to you. Labeling each relevant chunk increases accessibility and understanding

  18. Receipt of Disclosure Statement We received your completed Disclosure Statement. A copy is enclosed. • Use of Approximation: On the formDisclosure Statement, your company checked the box on the first page, indicating that approximations were used because we failed to provide information in the prescribed timeframe. • Dates Provided:Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>. • Receipt of Existing Values: We regularly provides requested policy information well within the required timeframes. The dates on the disclosure statement indicates that your agent did not wait for our company to send the existing values to you. Using the same formats and terms eliminates speed bumps for the reader

  19. The Disclosure Statement indicates that it was • received in Quality Business on <insert date discl stmt>, and • signed by your client on <insert date discl stmt signed>. Bullets Presenting information visually shows relationships and structure Tables

  20. Using links, labels, and references makes information accessible

  21. Six information types PROCEDURE CONCEPT PROCESS STRUCTURE PRINCIPLE FACT

  22. SIX Information types Should I drive on the left or on the right in the UK? PROCEDURE What is an airbag? How does the engine work? PROCESS PRINCIPLE What are the parts of my dashboard? CONCEPT STRUCTURE What’s the maximum speed of this car? How do I change a tire? FACT

  23. Basic Unit of Information....a block A manageable chunk of related information. The Hearing Conservation Program consists of Separator One main idea • systematic noise-hazard evaluation • noise-hazardous areas and equipment labeling • requirements for hearing protection devices • audiometric testing and evaluation, and • employee health education, supervision, and discipline. Program components Label Sentence(s), list, table, graphic or multimedia Separator

  24. Title Units of information: maps The Hearing Conservation Program Block A collection of related Blocks with a title. The objective of the Hearing Conservation Program is to prevent hearing loss caused by exposure to noise in the work place. Objective Block The Hearing Conservation Program consists of Program components • systematic noise-hazard evaluation • noise-hazardous areas and equipment labeling • requirements for hearing protection devices • audiometric testing and evaluation, and • employee health education, supervision, and discipline. Block The Hearing Conservation Program applies to all staff. Impact Block The following departments are responsible for implementing the Hearing Conservation Program: Responsible departments • Medical Department • Process Engineering Department • Production Section • Safety and Environmental Affairs Section, and • Occupational Health Committee.

  25. INFORMATION MAPPING:our full solutions approach

  26. OUR FULL SOLUTION APPROACH PRESENT ANALYZE ORGANIZE Develop, edit, deploy, and manage the transformed content through its entire content lifecycle Visualize the future state of content and create a roadmap to get there Transform content into clear, usable structures and create the tools required to author consistently • SERVICES • TRAINING • TECHNOLOGY • SERVICES • ADDITIONAL TRAINING • TECHNOLOGY SUPPORT • SERVICES

  27. CUSTOMIZED APPROACH & TIMELINE for each client Client A Client B Client C PRESENT PRESENT PRESENT ORGANIZE ORGANIZE ORGANIZE ANALYZE ANALYZE ANALYZE • IMI: Analysis, Organization, & Presentation • IMI: Analysis & Organization • Client: Presentation • Client: Analysis • IMI: Organization & Begin Presentation • Client: Finish Presentation

  28. Thank you

More Related