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Transportation Brokerage Management

Transportation Brokerage Management. MTM & Ride Right’s National Footprint. MTM Established in 1995 Contracts in 26 states & DC 8 million calls & 16 million trips annually. Ride Right Established in 2009 Vehicles in 12 states 1.2 million trips per year. Brokerage Best Practices.

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Transportation Brokerage Management

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  1. Transportation Brokerage Management

  2. MTM & Ride Right’s National Footprint MTM • Established in 1995 • Contracts in 26 states & DC • 8 million calls & 16 million trips annually Ride Right • Established in 2009 • Vehicles in 12 states • 1.2 million trips per year

  3. Brokerage Best Practices

  4. Building & Maintaining the Network • Diversity is key to proactively handling potential capacity issues • Large fleets • Mom & pops • On-demand providers • Network Management team builds & credentials network • Communicate with providers & fill gaps • Driver training

  5. Credentialing the Network • 100% driver & vehicle credentialing • Licensing, insurance & inspections • Compliance with drug & alcohol requirements • Background checks • Appropriate back-office resources & technology • Regular maintenance

  6. Network Monitoring • On-street observations • Passenger surveys • Corrective action plans • Comprehensive reporting

  7. Measuring Provider Performance • Monthly performance monitoring & report cards • On-time performance • Complaint rates • Productivity • Accidents & incidents • Customer service, phone & dispatching statistics

  8. Provider Partnerships • Transportation Provider Helpdesk ensures effective communication • Prompt paymentvia direct deposit • Quarterly town halls • Trips assigned logically • Providers can routetrips for efficiency

  9. Driven to Excellence Program • Rewards drivers for safe, timely service • Most improved • Lowest number of complaints • Lowest turnback ratio • Lowest number of incidents & accidents • Driver & vehicle compliance • Driver incentives & certificates

  10. Provider Alliance GPO • Group Purchasing Organization (GPO) exclusive to MTM providers • Provider Alliance portal offers providers access to products & services at reduced rates • MTM negotiates discounts ranging from 15% to 55% on behalf of providers for products & services like: • Office supplies • Insurance policies • Fuel • Vehicle & office technology • Automotive parts & equipment

  11. Our ultimate goal:Make Providers Feel Like True, Valued Partners

  12. Questions?

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