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Where Did You Find That Book?

Where Did You Find That Book?. By: Your Name. Introduction. The business models of Amazon, Barnes and Noble and Borders and how all are competing with each other. Contrasting the Web sites of the three bookstores.

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Where Did You Find That Book?

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  1. Where Did You Find That Book? By:Your Name

  2. Introduction • The business models of Amazon, Barnes and Noble and Borders and how all are competing with each other. • Contrasting the Web sites of the three bookstores. • How do all three of the book stores address ethical, legal, and security issues. • Identifying the communication technologies used by each bookstore.

  3. Business Models • Amazon operates using a brokerage model and a marketplace model. • Barnes and Noble operates using a merchant model. • Borders operates using a merchant model.

  4. Competition • Competition among the three retailers. • Physical stores as well as web-based versus web-based only. • Selection and variety of goods sold.

  5. The Difference in Websites • Amazon makes it hard to tell they sell books. • Barnes and Noble showcases their picks of the week. • Borders is very warm and inviting.

  6. Ethical, Legal, and Security Issues • Privacy Policy. • Selling or Renting Customer Information to Third Parties. • Guarantee and Return Policies. • Password Protection.

  7. Communication Technologies Used by Amazon for Customer Communication • Use of purchaser database. • Preference database. • Affiliation programs. • Email confirmation and mailing lists.

  8. Communication Technologies Used by Amazon for Business Communication • EC2 • Simple DB. • Simple Storage Solutions S3. • Amazon fulfillment web service.

  9. Communication Technologies Used by Barnes and Noble • Appeals to reading enthusiast. • Book Clubs. • Website to store.

  10. Communication Technologies Used by Borders • Books. • Borders media. • B2B and B2school communication.

  11. References Amazon introduces Fulfillment Web Service; The feature lets merchants store their own products in Amazon’s storehouses until instructed by Amazon FWS to fulfill orders (2008, March 20th). Information Week, . Amazon Help Topics. Retrieved June 18, 2009 from http://www.amazon.com/gp/help/customer/display.html/ref=gw_m_b_he?ie=UTF8&nodeId=508510. Barnes & Noble Help Desk. Retrieved February 20, 2010 from http://www.barnesandnoble.com/help/help.asp.

  12. References Borders Customer Care. Retrieved June 18, 2009 from http://www.borders.com/online/store/CustomerServiceView_privacypolicy. Pearlson. (2005). Managing and Using Information Systems. A Strategic Approach, Third Edition. Chapter 8: Using Information Ethically. John Wiley & Sons. Rappa, Michael. (2009). Business models on the web. Retrieved February 20, 2010 from http://www.digitalenterprise.org. Sun Offers GlassFish Portfolio, OpenSSO and OpenDS Open Source Software on Amazon EC2 Cloud (2009, May 2nd). Entertainment Close Up, .

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