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Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online

Your Benefits NOW! www.DPSSBenefits.lacounty.gov DPSS Benefits Online. Background. Phase 1 – Pilot Rollout June 15, 2010 9 district offices with a total case load of 422,000 Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System

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Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online

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  1. Your Benefits NOW!www.DPSSBenefits.lacounty.govDPSS Benefits Online

  2. Background Phase 1 – Pilot Rollout June 15, 2010 9 district offices with a total case load of 422,000 Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System Leverages existing IT investment Phase 2 – Full Production Rollout estimated to be released December 2010 with a total case load of over 1 million Phase 3 – Enhancements Applying for Benefits Scheduling Appointments Distribution of Client Correspondence electronically Receipt of Periodic Report information electronically Page 2

  3. Portal Home Page Page 3

  4. Links to other County Services

  5. DPSS Program Information

  6. Contact DPSS

  7. California Department of Social Services

  8. Report Fraud

  9. Link to LA County Helps!

  10. EBT Client Website

  11. PIN Reset – With Customer PIN Information Page 11

  12. PIN Reset – Without Current Customer PIN Information Page 12

  13. Sign In

  14. Security Disclaimer Page 14

  15. Disclaimer - Additional Message

  16. Fraud Link from Disclaimer

  17. FTC Link from Disclaimer

  18. Home Page Page 18

  19. Cash or Food Stamp Benefit Information Page 19

  20. Case Status Information Page 20

  21. Case Worker Information Click on direction link to go to Map Page 21

  22. Directions Hyperlink

  23. Link to District Address and Hours of Operation Page 23

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