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Software Infrastructure Solutions for Government IBM Innovation Strategy

Software Infrastructure Solutions for Government IBM Innovation Strategy. Cherif Morcos IBM Public Industry Solutions Sales Manager Central, Eastern Europe, Middle East, Austria & Switzerland. Government consists of a number of International, Central, Regional and Local Government “agencies”.

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Software Infrastructure Solutions for Government IBM Innovation Strategy

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  1. Software Infrastructure Solutions for GovernmentIBM Innovation Strategy Cherif Morcos IBM Public Industry Solutions Sales Manager Central, Eastern Europe, Middle East, Austria & Switzerland

  2. Government consists of a number of International, Central, Regional and Local Government “agencies” InternationalGovernment Central Government Regional GovernmentLocal Government E-Government Sofia, March 13th 2008

  3. In the public sector, the viability of nations and institutions depends on their ability to innovate E-Government Sofia, March 13th 2008

  4. CIOs and CTOs recognize innovation as the most important capability for differentiation and growth “Low hanging fruit” is gone – the key to differentiation lies in innovation Ability to innovate Ability to allocate the best talent Ability to manage a global organization Ability to allocate capital Ability to manage the rising costs of regulation Source: March 2005 McKinsey Quarterly survey of 9,345 global executives E-Government Sofia, March 13th 2008

  5. Challenges and opportunities for innovation in public sector Healthcare/Life Sciences • Demand for high quality care and services • Healthcare productivity • Skills shortages • Need for health and wellness management programs • Increased regulatory scrutiny • Patient-centric healthcare networks, electronic medical records • Budget constraints • Security concerns • Aging population • Need for economic development • Workforce development • Budget constraints • Assessment and accountability • Need for lifelong learning programs • Competition for research dollars • National Competitiveness Government Education E-Government Sofia, March 13th 2008

  6. E-Government Sofia, March 13th 2008

  7. Collaborative Government Extended Government • Prepare for and respond to unexpected situations • Spontaneously tune service delivery to specific groups/needs • Adaptive: Processes respond to a wide range of individual needs and situations Integrated Government • Leverage the network / extend the enterprise • Enhance value for all stakeholders • Flexible: • Cross-enterprise partnerships, integration, collaboration Interactive Government • Enterprise integration and transformation • Customer-centric: Providing valued service to customers • Multi-channel access and exchange • Intelligent infrastructure and portals • Government-Offering Centric: Enable online transactions Online Government • Web presence: Information, search, e-mail Wave 1 Wave 2 Wave 3 Wave 5 Wave 4 The Government Innovation Journey Identifying Government’s position and plan a path forward ON DEMAND ACCESS INTEGRATION E-Government Sofia, March 13th 2008

  8. Everybody talks about innovation. IBM knows how to help clients become innovators. • Where do you start? • Potential "doorways" to innovation: • Make your services special • Make your products special • Examine your processes • Consider your business model • Put management culture to the test • Respond to rapidly changing business conditions E-Government Sofia, March 13th 2008

  9. Business flexibility and responsiveness enables innovationPeople, process and information are entry points • Business model & process innovation • Seamless coordination between automated and people/information driven business processes • Increase organizational effectiveness • Extend the ability to collaborate inside & outside the organization • Enhancing people to people collaboration • Support multi-channel delivery • Leverage information for business insight • Deliver trusted information real time and in context • Reduce risk and improve visibility into business operations E-Government Sofia, March 13th 2008

  10. Service orientationMaking it easier to integrate people, process and information With integration and service orientation Without integration and service orientation Without integration and service orientation… Integrating existing systems and creating new services can be as tough as knocking down walls Without a service orientation... applications would end up having to be “ripped and replaced” E-Government Sofia, March 13th 2008

  11. Global Information Grid – Enterprise Services (GIG ES)3 E-Government Sofia, March 13th 2008

  12. Ministry of Interior Ministry of Defense Ministry of Finance Government Administration Customs, Ports, Borders Ministry of Health Ministry of Education Business Innovation & Optimization Services Facilitates better decision-making with real-time business information Interaction Services Process Services Information Services IT ServiceManagement DevelopmentServices Enables collaboration between people, processes & information Orchestrate and automate business processes Manages diverse data and content in a unified manner Facilitates communication between services ESB Integrated environment for design and creation of solution assets Manage and secure services, applications & resources Partner Services Business App Services Access Services Connect with trading partners Build on a robust, scaleable, and secure services environment Facilitates interactions with existing information and application assets Apps & Info Assets Infrastructure Services Optimizes throughput, availability and performance IBM SOA Reference Architecture ETC.. E-Government Sofia, March 13th 2008

  13. Healthcare IBM SOA Reference Architecture Business Innovation & Optimization Services Clinical Intelligence mHealth Management Clinical Systems Security Hospital Enterprise Portal Clinical Context Management IBM Healthcare Solutions Partner Solutions Interaction Services Process Services Information Services Enterprise Services Bus DevelopmentServices IT ServiceManagement Partner Services Business App Services Access Services Infrastructure Services E-Government Sofia, March 13th 2008

  14. Interoperability and Connectivity (Enterprise Service Bus) Travel Documents Passport Visa National ID Card Anti-terrorist/Fraud/Corruption Integrated Information Example Presentation Integration Handheld, In Car, Portable Devices Intra-Government Integration Third Party Data Services ( i.e. ACXIOM, POS, Postal Codes, Lexis Nexis Dunn & Bradstreet, Watch Lists, Etc. Process Manager Commerce Integration Counter Terror Measures, Plans and Alerts Safety & Security Integration RFID Integration (EPCIS) Messaging Service integration • Anti-terrorism • Systems • ISV Applications • Biometrics, • Facial Recognition • Multimedia • Audio, Video • Legacy Systems Master Data Integration Services Master Data Services Central Information System Counter Terror Measure Process, Plans, Alerts • Federate • Synchronize • Transform • Standardize & Match • Profile & Monitor Data • Quality • Harmonize & Distribute • Standardization • Entity Resolution • Relationship • Awareness Master Data Services Master Data Analytical Data (NORMA) Watch List Citizen Unstructured Content RDBMS Visitors Location Mainframe Scanned docs E-Government Sofia, March 13th 2008

  15. Program Profile Party Values Citizen relationship Financial Profile Revenue / Tax Note / Alert Case Worker Jim Hughes CAF Programs Employer Employer XYZ Co. Party Names Mrs. Jane Smith Home Phone Email Segmentation or Grouping AARP Contact Method Duplicate Suspect Jane F. Smith Privacy Profile Primary Residence 123 Main Street External SystemReference Keys Household Members Jenny SmithDaughter Mr. John SmithHusband Family Hierarchy Citizen master profile – Government Shared Services E-Government Sofia, March 13th 2008

  16. Mayor’s office Children, Youth & Families Parks & Recreation Police Education Planning & Community Development Public Works Watershed Municipal Performance Scorecard Blueprint Need for Municipal Performance Scorecard • Local leaders are highly accountable to their constituents • Largely a “green field” opportunity • Noteworthy city governments have already invested in such programs • Highly replicable solution • Modular solution – e.g. Police, Education, Watershed management, Public Works are all individual opportunities E-Government Sofia, March 13th 2008

  17. Where is innovation working? E-Government Sofia, March 13th 2008

  18. Emerging Intelligent Transportation Stockholm • CHALLENGE • Stockholm, like cities throughout the world, is struggling with traffic congestion and pollution that is adversely effecting the quality of life. • SOLUTION • Implement a pilot congestion charging system that monitors traffic flow throughout the cities charging zones. Vehicles entering or leaving the charging zone are charged based on time of day, with fares highest during peak rush hours. The solutions leverages RFID technologies and cameras linked to license plate data bases to identify vehicles. • BENEFITS • In the first month of the pilot traffic in the charging zones, • traffic was reduced by 100,000 vehicle passages per day or 25% • train and transit passengers increased by 40,000 per day • parking fines reduced by 29% • Stockholm residents voted to continue to pay for the privilege of driving in the City E-Government Sofia, March 13th 2008

  19. IBM Crime Information WarehouseDelivering Information to Help Fight Crime Models, Technology, Best Practices A repository of consistent, accurate crime information … allowing the department to speak with “one voice”… and drive more proactive policing. • A single, integrated and coordinated source of crime information data that is validated and counted in accordance with Federal and State reporting standards and Police Department initiatives Data & Content, Federation, Real-time Feeds, Advanced Analysis CAS UCR CAD ARREST HRS GIS E-Government Sofia, March 13th 2008

  20. International ETHICS References – Slovakia * EVO - Slovakian eGovernment Organisation • Ministry of Employement and Professional Training – IEFP • First Tender executed Summer of 2006 • Implemented by law 2007 http://evo.gov.sk • Target: • 1.800 Offices & institutions signed up • 30.000 Tenders pr. year * Courtesy of Innovasion IBM ISV-innovasion.dk E-Government Sofia, March 13th 2008

  21. NASA Press Release exemplifies our expertise and success in systems and software engineering Information Week CRN CNET InfoWorld ZDNET NASA EYES OPEN STANDARD SOFTWARE FOR NEXT-GENERATION JAMES WEBB SPACE TELESCOPE Armonk, NY, January 19, 2007 – IBM (NYSE: IBM) today announced the National Aeronautics and Space Administration (NASA) is using IBM software to develop the software and systems that will operate the James Webb Space Telescope………… EE Times PressZoom MarketWatch from DowJones Government Computer News TechWhack (India) ADT Magazine Motley Fool Playfuls.com Science & Tech SDA Asia (Singapore) EFYtimes.com (India) TechWorld (Netherlands) CNN Money MoneyControl.com TechNews (New Zealand) Yahoo! Finance TechBlorge.com (Australia) PressZoom (Netherlands) MSN Money IT News Online (India) NetworkWorld E-Government Sofia, March 13th 2008

  22. IBM in Healthcare – Portals and Beyond Solution Solution: Capture and convert data from multiple locations operating on different technology platforms Benefit: Connects care facilities, laboratories, doctors' offices, private imaging firms, community care centers – secure authorized access for care providers Provider Information Exchange Extremadura and Catalunya Regional Governments Solution: 2 - 4 year EMR implementations with SAP Benefit: Easy and fast access to every professional in the organization to relevant information, from the point of care to the continuum of care, necessary for decisions Government and Community Information Exchange Solution: Biosurveillance implementations in each of the Canadian provinces and territories over the next 5 years Benefit: Achieving key areas of public health business functionality including case management, outbreak management, immunization management and alerting. Public Health Information Exchange Pan-Canadian Public Health Disease Surveillance Solution: Denmark created a national e-Health portal, Benefit: Sundhed.dk, that allows its citizens to access healthcare information easily and provides healthcare providers with a means to collaborate and share information. Government and Community Information Exchange Denmark – National e-Health Portal with PHRs Government and Community Information Exchange - Solution: St. Louis - Business strategy and execution plan Benefit:Support the collaborative effort of St. Louis City, St. Louis County, the state of Missouri, health providers, & community members to improve the health of uninsured and underinsured citizens in St. Louis City and County. E-Government Sofia, March 13th 2008

  23. www.ibm.com/government morcos@at.ibm.com E-Government Sofia, March 13th 2008

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