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Alcatel OmniVista 4760 R4.1 Product presentation

Alcatel OmniVista 4760 R4.1 Product presentation. OmniVista 4760 overview. OmniVista family provides Network Management solutions for the eND products and applications OmniVista 4760 is a scalable and secure solution to manage the OmniPCX and their associated applications Open platform :

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Alcatel OmniVista 4760 R4.1 Product presentation

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  1. Alcatel OmniVista 4760 R4.1Product presentation

  2. OmniVista 4760 overview OmniVista family provides Network Management solutions for the eND products and applications • OmniVista 4760 is a scalable and secure solution to manage the OmniPCX and their associated applications • Open platform : • Windows Client/Server architecture, • Web-based management, • LDAP Directory, • Integration in standard SNMP NM platforms (IBM Tivoli, …).

  3. OmniVista 4760 overview • OmniVista 4760 applications suite : • Direct and secure access to the Configuration of all the objects in the OmniPCX and applications, • Tailored and animated Topology maps to monitor the systems and applications, • Direct access to the Alarms with real time notification, • Automatic creation and notification of Accounting and Performance reports, • LDAP Company web directory.

  4. OmniVista 4760 overview • Fast access to equipment status speeds up problem solving : • Early notification of impending problems via an animated Topology & navigation down to racks & boards, • Auto topology, automatically draws the server & media gateways (with declared IP addresses), • Real time animated topology, • Alarms list & details, • One click access to configurationof the monitored object.

  5. OmniVista 4760 overview • User friendly Configuration of Alcatel OmniPCX 4400/Enterprise operational parameters : • Improve security, with automatic back up and restore (HD) • Easy use with on line help • Fast configuration change with“scoping” (e.g. filter to modify one key on all users sets with one touch), located on one or several nodes • Configuration of all users’ parameters in a single window.

  6. OmniVista 4760 overview • Accounting to know who is using resources : • For billing usage, • Adapted to multi carrier environment, • Carrier cost simulation, • Code book import, • Graphical reports, • Call accounting by domainfor multi-tenant, • Automatic email broadcastof call accounting reports(pdf, html, txt, xls)

  7. OmniVista 4760 overview • Performance management to make sure that the network meets customer satisfaction : • VoIP quality monitoring • Trunk sizing monitoring • Attendants and users response time monitoring • On site mobile infrastructuremonitoring • Automatic email broadcastof performance reports(pdf, html, txt, xls)

  8. A4059 MMConsole Unified Com. Directory Clients LDAP Clients Clients Lightweight Directory Access Protocol (LDAP) LIDFF Import/export Servers Alcatel OmniPCX Enterprise OmniVista Directory Other LDAP Directory OmniVista 4760 overview • OmniVista 4760 Directory • Scalable, up to 20K articles, • Synchronizes with Alcatel OmniPCX Enterprise and other LDAP applications (saves time, always updated), • Click to call.

  9. OmniVista 4760 overview • OmniVista 4760 to manage Voice over IP convergence : • centralized administration for converged networks for voice, voice over IP, and the management of the Alcatel applications such as OmniTouch Unified Communication*, • Voice over IP Performancemonitors VoIP communications, for a better follow up of the VoIP traffic and quality, and an easy integration of VoIP in the customer's data network, • Integration into Standard Network Management platforms (IBM Tivoli, HP Openview, CA Unicenter TNG)

  10. OmniVista 4760 Value Proposition • Scalability: client server platform, handling small and large systems from 10 to 50000 users, 1000 servers... • Integrationof all management modules facilitating their use (configuration, directory, fault & alarms/topology, call accounting, performance) • Automatic information broadcast(e.g. reports with graphics, or email triggered in real time by alarms) • Securitywith role based management, SSH/SSL, IP Sec, redundancy, … • Making management easier to use : • Accessibility: windows client, or Out-of-the-box GUI (WebView) • “One-Touch” paradigm (database synchronization, filters)

  11. OmniVista 4760 overview • OmniPCX compatibility New New

  12. OmniVista 4760 overview • Provisioning level • Through one OmniVista 4760 server, management of: • 20000 subscribers • 400 nodes(with remote connection - PPP) • Possibility to increase the capacity: • Under pre-sales central and marketing control (PCS procedure), • With one or several OmniVista 4760 servers depending on the applications : see examples next slides • 15 administrators simultaneously • 30 million CDRs in database, 200 000 CDRs a day, • 200 000 directory entries, 1000 simultaneous directory connections

  13. OmniVista 4760 overview • Provisioning level: Some examples • Capacity rules : • 50 000 subscribers for Configuration/Alarms applications alone (on one OmniVista 4760 server), • 50 000 subscribers for Directory alone, • 30 000 subscribers for Configuration/Alarms/Performance*, * w/o VoIP and Performance on stations Configuration/Alarms/ Performance 30 000 subscribers Configuration and Alarms 50 000 subscribers Directory : 50 000 subscribers

  14. OmniVista 4760 highlights Client/ Server Architecture • Server OS : Windows 2003 Standard Edition from R2 or XP from SP2 • Clients developed on JAVA Web-based management • Intranet access from many different types of Web browsers Tested with Microsoft Internet Explorer from R6, Mozilla and Firefox 1.0 • Full administration functions Accountant IP Management Server IT Manager

  15. OmniVista 4760 highlights OmniPCX Network

  16. OmniVista 4760 LDAP Directory

  17. OmniVista 4760 LDAP Directory State of the art company Directory : • Easy consultation via intranet with the call by name function • Updated in real-time • with the PABX network • Communication with other • company directories thanks • to LDAP standard protocol

  18. OmniVista 4760 LDAP Directory • Easy access via the intranet to the OmniVista 4760 home page Directory Access Network Management access (security login)

  19. OmniVista 4760 LDAP Directory Use of the Keyboard Simplified navigation • New web directory GUI Enhanced performance Quick search Customization through “skins”

  20. OmniVista 4760 LDAP Directory • Easy consultation via intranet : • Multi - criteria search Search for: Person Group Room Place Country Company Department … Search key: Surname First name Building Fax no. Floor Cost centre Badge n° …

  21. OmniVista 4760 LDAP Directory • Personalized web pages • The administrator can personalise the web pages in the company directory, for the whole Company Directory • He can also customize the name of the different fields; 50 empty fields can be customized in the entry of a Person Logo Icons Filters Attributes / zones Background image Zone headers Font size

  22. OmniVista 4760 LDAP Directory • Easy consultation via intranet : automatic call by name Click to call Hang-up Click to e-mail

  23. OmniVista 4760 LDAP Directory • Personal Address Book • Each user can manage his (her) own address book by the Web access • Users must identify themselves (login & password) • Administrator can see the personal address book list but can’t see its content. • Export to LDIF

  24. OmniVista 4760 LDAP Directory • Printing the Directory from the browser • To dispatch regularly an extract of the Company Directory to the Departments, Companies, Groups, …

  25. OmniVista 4760 LDAP Directory • A complete business directory : • A directory record is one person • several phone sets can be linked to the same entry : several fixed lines, mobiles, fax, … • There can be more than 90 attributes for one person, classed according to the subject : person, organisation, personal, ... • Linked fields : manager, assistant, see also.

  26. OmniVista 4760 LDAP Directory • Synchronization with OmniPCX 4400/Enterprise network : • The directory is updated with each user modification made on the OmniPCX 4400/Enterprise • User names and cost centers can be automatically filled in or updated from the directory to the OmniPCX 4400/Enterprise • Automatic entries creations from the phone sets

  27. OmniVista 4760 LDAP Directory • Based on the Sun ONE Directory Server 5.2 • LDAP V3 compatible • Updated with other business directories • Accessible by Alcatel clients and all clients with standard LDAP Alcatel LDAP clients : OmniTouch Unified Com. A4059 Multimedia Console Network applications OmniVista 4760 Web directory Standard LDAP clients Clients Lightweight Directory Access Protocol (LDAP) Servers Import/Export or LDAP commands OmniVista 4760 Directory Server External Directories

  28. OmniVista 4760 LDAP Directory • Consultation of the 4760 Directory through the Alcatel 4059 Multimedia attendant console(from 4059 R4.14.11) • To call by name, Alcatel 4059 consults the OmniVista 4760 directory • Direct call to the 4400 phone book + LDAP request to the 4760 server • Alcatel 4059 pops up the OmniVista 4760 web page whilst the OP calls for details • ‘OP’ access to the directory or personal access level. • Incoming call : pop-up of data from the OmniVista 4760 entry

  29. @ @ @ OmniVista 4760 LDAP Directory • OmniVista 4760 and the other directories • a challenge, synchronization in a heterogeneous environment ... Databases : Human ressources, … Administrative information Technical directories : phone book ... Telephonic information E-mails directories ex : Lotus, Exchange e-mail addresses, ... Data directories Security information, ...

  30. OmniVista 4760 LDAP Directory OmniVista 4760 and the other directories • All in one solution OmniPCX 4400 network Databases Import administrative info. Export telephonic info. Real time synchronization OmniVista 4760 LDAP @ @ Import administrative info. Export telephonic info. Convergence @ Data directories E-mail directories

  31. OmniVista 4760 LDAP Directory • Import / export LDAP with other company directories • Use of LDIFF (LDAP Directory Interchange File Format) • Import / export can be programmed between directories sharing the same schema, • Tool box developed to allow the import / export of LDIF files with other directories • Associated with services from Alcatel Professional Services

  32. OmniVista 4760 LDAP Directory • In addition to the company directory, the directory database includes : • Security levels, password login, and passwords to access the OmniVista 4760 application system, • Personalization of other OmniVista 4760 applications, • System directory, to manage the OmniPCX installed base

  33. OmniVista 4760 LDAP Directory • System Directory : directory of the OmniPCX organized by sub-networks and networks • From OmniVista 4760 R3.1, additional fields have been added to enrich it and store administrative information : OmniPCX, Media gateways, IP Touch localization, serial number • A tool to manage the installed base • To export to a third party asset management application

  34. OmniVista 4760 Topology and Alarms

  35. OmniVista 4760 Topology • Logical view of the Network • Topology animation of the network • Supervision of alarms indicating the level of importance with different colours. • Customized views

  36. OmniVista 4760 Topology • Common OmniPCX (Office, 4400/Enterprise) animated Topology • View of the OmniPCX 4400/Enterprise architecture (Media Gateway, …) OmniPCX Office OmniPCX Enterprise E-Media Gateway OmniPCX 4400 E-4400 Media Gateway E-Call Server in an Appliance Server

  37. OmniVista 4760 Topology • Representation of the OmniPCX 4400/Enterprise nodes : cabinets, boards • associated alarms 1 Alarm with «warning» level on the E-Media Gateway board

  38. OmniVista 4760 Topology Overview, zoom in/out From topology, direct access to the applications : • Alarms • Configuration Overview

  39. OmniVista 4760 Topology • Objects creation on topology map • For example : private/public links of the network (other than ABC-F2 links witch are auto discovered), IP Touch sets, external devices … • Customization of labels, description • Retargetting alarms from the OmniPCX on another object • Script activation • e.g. Email, SMS, Configuration of the selected object

  40. OmniVista 4760 Alarms Actions on the Alarms • Supervision of OmniPCX network • Alarm notification • OSI standard format • Topological views • Alarm lists • Alarm filters • Quicker detection, more transparency Number of alarms per severity

  41. OmniVista 4760 Alarms From OmniVista 4760 4.0, additional fields in the Alarms • New fields in the detailed alarms: Sign, Action, Remark • Allows identification of agent in charge and action performed on the alarm • Alarms can be filtered by signature • Customized report can be done on these fields (see also RSC reports)

  42. OmniVista 4760 Alarms • Sends an e-mail or launches a script on selected alarms

  43. OmniVista 4760 Alarms • Statistics on alarms in the reporter tool • Predefined or customized reports • provide a global, daily, monthly follow up of the alarms and events by severity • Follow up of the resolution time

  44. OmniVista 4760 Configuration

  45. OmniVista 4760 Configuration • Navigation tree enabling a quick access to any OmniPCX Office or 4400/Enterprise • Local or remote configuration : MAC (Move, Add & Changes), … • Batch configuration

  46. Example of a Remote Service Center • OmniVista 4760 • Configuration (OMC) • Accounting • OmniVista 4760 • Configuration (OMC) • Alarms ISDN OmniPCX Office R5.0 T0/T2 T2 RSC OmniVista 4760 OmniPCX Office Configuration Support of OMC (OmniPCX Office Management Console) • Replaces PM5 in OmniPCX Office R5.0 • Multi session OMC (contention) • Several OMC on the same OmniVista 4760 client • Several OMC on the same OmniPCX Office from R5.0 • Several Accounting/Alarms on the same OXO : not possible

  47. OmniVista 4760 OmniPCX Office Configuration • Integrated in 4760 Configuration Application • Launching of PM5 or Internet Access management window

  48. OmniVista 4760 OmniPCX Office Configuration New Eyebox configuration from OmniVista 4760 R4.1 • Launching Eyebox web administration from OmniVista 4760 Configuration and/or Topology

  49. 03 OmniVista 4760 OmniPCX Office Configuration • OmniTouch Call Center Office (from OXO 4.0) administration and statistics • Centralized agent management, groups management, … • Predefined statistics for ACD groups, agents, print-out

  50. OmniVista 4760 Configuration • Batch mode • OmniPCX Office PM5 off line • 4400/OmniPCX Enterprise schedulable import/export of the grid Expandable tree Multi-criteria and PCX Filter Selected objects in a grid

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