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ICT Strategy

ICT Strategy. April 2008 Version 1.1. LSBU ICT Strategy. ICT Strategy is a “dynamic document” Not the complete answer Moves us towards our goal “Progress over Perfection” Reviewed annually by ISB Provides a structured framework. Corporate Plan 2006 - 2009.

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ICT Strategy

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  1. ICT Strategy April 2008 Version 1.1

  2. LSBU ICT Strategy • ICT Strategy is a “dynamic document” • Not the complete answer • Moves us towards our goal • “Progress over Perfection” • Reviewed annually by ISB • Provides a structured framework

  3. Corporate Plan 2006 - 2009 • To be fully prepared to respond to likely changes in the student market • To become a more responsive and customer focused organisation • To develop our people • To maintain financial sustainability • To plan for further evolution of the campus • To sustain an appropriate level of research and knowledge transfer

  4. Overview • Improve quality of ICT provision • Ensure quality and effectiveness of service • Stability and flexibility of infrastructure • Goal of ICT is to realign our expenditure for improved student teaching, services & support

  5. Learning & Teaching & E-learning strategies ICT Strategy Departmental Plans ICT & BIPG ICT Strategy Corporate Plan Pedagogic strategies to support the Information Strategy Technical infrastructure: hardware, software, operating systems, networks, technical policies

  6. Overview Pedagogy Appropriate & innovative use to enhance the learning experience Admin & Support Good access to high quality corporate systems – right information to right people at right time Infrastructure Quality of opportunity, information & learning experience for all LSBU students & staff

  7. Diversity of Customers Southwark Community UCAS HESA Students Funding Councils NHS ICT Delivering the Customer Experience FE Colleges Industry Staff Researchers Professional & Regulatory Bodies

  8. Guiding Principles • Technology decisions should include input from those most impacted • ICT professionals must strive to have a thorough understanding of LSBU • Gain maximum value within lifecycle of technology – “Fast Follower” approach • ICT to work with and support Faculties on leading-edge projects • Technology decisions should be based on both benefits and cost • New systems will be integrated, effective and easy to use

  9. Guiding Principles • Examine opportunities for business process improvements • Applications will be purchased where available and built and integrated when necessary • Training and development to be built into projects • Security and privacy of the information will be valued and ensured • ICT infrastructure will provide a foundation for other services to be delivered • ICT services will be delivered by central providers and external partnerships to provide most effective delivery

  10. Major Initiatives Highlights: • CRM • Data Warehousing & Business Intelligence • More effective use of all Corporate Systems – HRMS & Agresso QL • Measurement of system effectiveness • Further development of Blackboard • Access and Identity Management • Web Strategy leading to an Enterprise Portal • Improved security, resilience and reliability • Review of ICT sustainability

  11. Major Initiatives

  12. ICT Governance • Restate roles of ICT User Group & ISB • ICT will support & maintain all Corporate systems • ICT will be responsible for all Corporate system development work • Avoid unnecessary & costly duplication • ICT will be delivered in a central & devolved manner • Corporate systems will be owned by the “consumers” • Procurement will remain centralised through ICT

  13. ICT Environment 14 major Corporate systems 100+ Servers 4250 PCs and laptops 600+ printers 7500 network points 2750 telephones + 250 mobiles & PDAs 205 teaching rooms through which 1.22 million students pass each year

  14. LSBU Enterprise Architecture Security & Compliance Business Process Management

  15. ICT Service Delivery Improved project delivery From reactive to proactive Achievable expectations

  16. Student Support & Developments

  17. People Resources • Programme of coaching, mentoring & technical training focusing on soft skills & technical skills • Team building • Customer service training • Focus on professional, timely & accurate delivery – “Right First Time Every Time” • Skill sharing & avoidance of unnecessary duplication • Avoidance of relying on key skills and knowledge resting with a single individual

  18. ICT Department Structure

  19. Risks • Lack of coherence between departments & faculties • Not properly engaging with our customers • Not paying ICT market salaries • Poor data quality • Poor execution of projects • Lack of information security • Lack of correct ICT technical skills • Ineffective ICT supplier relations • Agresso • Oracle • Data Integration • RM • Blackboard

  20. Measurement of Success • Set meaningful & measurable SLAs • Set specific effective measures on our corporate systems • Measure improved business outcomes • Instigate annual customer satisfaction/perception surveys to include staff & students KEEP OUR CUSTOMERS HAPPY

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