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Bertelsmann Stiftung

Bertelsmann Stiftung. Begix Europe Carolin Welzel Bertelsmann Foundation Stefan Friedrichs Public Management Consultant. Overview. Main Ideas and Concern of Council of Europe The Idea of Begix Online Tool Begix –Principles & Results Begix.net – an international Cooperation

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Bertelsmann Stiftung

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  1. Bertelsmann Stiftung Begix EuropeCarolin Welzel Bertelsmann FoundationStefan FriedrichsPublic Management Consultant

  2. Overview • Main Ideas and Concern of Council of Europe • The Idea of Begix Online Tool • Begix –Principles & Results • Begix.net – an international Cooperation • Categories and Indicators • Balance of Efficiency and Participation • The Online-Tool and Website • Feedback from Pre-testing • Outlook • Open Questions

  3. Main Ideas & Concerns of CoE • Help develop a strategy for E-Governance • Offer guidelines for implementation of E-Governance • Support cooperation and exchange of experiences between organizations and public administrations (state, region and municipal level)

  4. Begix – Idea & Purpose • Instrument for Self Evaluation and Strategy Development for E-Government • Guidelines for decision makers and project managers in public sector institutions • Service and Dialogue of Council of Europe & Bertelsmann Foundation • Create Networks of knowledge and exchange of ideas • Identification and documentation of best practices • Monitor development of E-Government on a long term basis

  5. Begix – The Principle Balanced E-Government • E-Government Combining electronic services and E-Democracy offerings from public institutions • E-Administration / Electronic Services Public institutions (legislative, executive, judicial system) employ information and communication (I&C) technologies for their services • E-Democracy Public institutions provide information and communication technology (I&C)-based information services (transparency) to users and allow influence / feedback (participation) from private as well as commercial users

  6. dynamic criteria static criteria Begix – Concept of Balanced Scorecard Change Management Service Portfolio /Benefits Efficiency „How are public organizations adopting E-Government (‚community-oriented‘)?“ „What services are being offered?“ „What is offered, and in what quality?“ 11 criteria 16 criteria 9 criteria Transparency Participation „How transparent and accessible is E-Government for individuals?“ „How can individuals influence the system?“ 5 criteria 6 criteria

  7. Begix – Concept of Measurement Levels and Level Characteristics 5 User has access via Internet to the status of his trans-action request ("track and trace") 4 Information desk actively informs customers at any time about processing status 3 On request (reactively), customer is informed about the processing status; he is notified upon comple-tion of process Set of criteria for „Transparency“ Topicality of information “Track and trace”/ transparency of transaction services “Track and trace”/ transparency of legislative matters Availability of service-specific directory („red pages“) Technical illustration of political issues 2 No acknowledgement of receipt, only information of result on completion of process 1 No feedback at all about transaction

  8. Begix – Results in Germany • Online since March 2002 • Over 1500 participants • Average rating around 2.7 • Administrations become more self-critical

  9. Begix.net – a cooperation between CoE, e-Governance Academy and Bertelsmann Foundation

  10. Assessment Categories & Indicators • The five categories: • Transparency • Participation • Usability & Accessibility • Change Management • Sustainability & Integration • Each category consist of six questions

  11. Category: Transparency

  12. Category: Participation

  13. Category: Usability & Accessibility

  14. Category: Change Management

  15. Category: Sustainability & Integration

  16. Balance of Efficiency & Participation Usability & Accessibility • The focus is not solely on management efficiency but also on participative and transparent procedures! Change Management E-Governance Sustainability & Integration Participation Transparency

  17. The Online-Tool & Website

  18. Feedback from Pre-testing • Experiences from Estonia • Experiences from Germany • Recommendations

  19. Outlook & Perspectives • Benchmarking Clubs • Links to the Common Assessment Framework • Conference to share Best Practices in Europe

  20. Open Questions • Presentation of Results • Efficiency versus Participation • More emphasis on reform of administration?

  21. Bertelsmann Stiftung Thank you for your Attention!

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