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Recommendations under Review of the IT Strategy for the Social Welfare Sector Mrs. Sarah Choy

Recommendations under Review of the IT Strategy for the Social Welfare Sector Mrs. Sarah Choy Chief Social Work Officer (Information Systems and Technology) Social Welfare Department 31 July 2013.

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Recommendations under Review of the IT Strategy for the Social Welfare Sector Mrs. Sarah Choy

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  1. Recommendations under Review of the IT Strategy for the Social Welfare Sector Mrs. Sarah Choy Chief Social Work Officer (Information Systems and Technology) Social Welfare Department 31 July 2013

  2. Information Technology (IT) Strategy for the Social Welfare Sector- a means to an endi.e. use of IT to enhance corporate administration and service delivery- promotional, not obligatory- long-term, not ad hoc- interactive, not one way 2

  3. Developmental Milestones of IT Strategy • 2001 : Formulation of IT Strategy • 2004 : First review – continuation of IT Strategy of 2001 as a pertinent guide • Dec 2011 - Apr 2013 : Second review by the University of Hong Kong

  4. Review: Collaborative Process • NGOs - board, executives, frontline staff • Service users • IT service providers & professional bodies • Consultative and steering committees with social welfare and IT membership • Joint Committee on IT for the Social Welfare Sector (JCIT) 4

  5. Current Profile of IT Development • Disparity of IT development among NGOs – IT usage and resources • Funding-driven project-by-project development, not much business-driven IT planning • Funding available for IT projects, yet to be more flexible to accommodate changes • Project management experiences yet to be consolidated • Less aware of IT standards and technological advancement 5

  6. Looking Ahead - Steps 4 Strategies  13 Recommendations  5 Years 6

  7. Looking Ahead - Vision • Substantial IT capacity to enable optimal work efficiency in agency administrations and service delivery • More up-to-date technology appropriate to different NGOs to enhance service delivery • Meeting standards in data security and web accessibility • Sharing culture among NGOs to exchange IT knowledge, resources and experiences

  8. Stakeholders • SWD: Funding support & monitoring of IT projects under its financial provision • Individual NGO: Better IT planning to help achieve business objectives • All NGOs: Sharing culture • IT and Welfare Sectors: Collaboration to attain success in IT development 8

  9. Strategies and Recommendations

  10. Strategy IEnhancing IT capacity for NGOs of different sizes, in particular those lagging behind the general trend (R1-R6)

  11. Recommendation 1To enable NGOs to self-assess their IT capacity and relative level in IT development Recommendation 2 To advocate IT planning and to consider the provision of additional resources to assist NGOs in conducting comprehensive IT plans that are in line with their current state of IT adoption and business objectives 11

  12. Recommendation 3To strengthen project management in IT projects Recommendation 4 To promote the use of new technologies for more cost-effective service delivery and better communication with service users 12

  13. Recommendation 5 To strengthen NGOs’ evaluation on completed IT projects Recommendation 6 To foster closer partnership between the Welfare and IT Sectors 13

  14. Strategy II Providing more flexibility in funding IT projects (R7-R8)

  15. Recommendation 8To expand the ambit of the Block Grant under the Lotteries Fund to provide funding support for replacement and upgrading of IT infrastructure Recommendation 7 To enable NGOs to adopt new IT service model as an implementation option under the Social Welfare Development Fund (SWDF)

  16. Strategy III Enhancing data security and web accessibility (R9-R10)

  17. Recommendation 9To strengthen data security Recommendation 10 To promote web accessibility

  18. Strategy IV Sharing of resources and experiences in IT development and management (R11-R12)

  19. Recommendation 12To encourage sharing of IT applications among NGOs Recommendation 11 To promote knowledge and experience sharing through an e-platform

  20. Other Recommendation Recommendation 13 To put aside the deployment of the Client Information System (CIS) of SWD to subvented integrated family service centres (IFSC)

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