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Overview of Hospitality Industry

Hotel management is the study about how to manage a hotel which include hotel environment and managing staff members also . It is a big career choice for the students who wants to build their carrier in hotel management. It gives the best opportunities to the youth who want to be chef in hotels or restaurants. By starting their carrier in this industry students can attain more growth. Apeejay Institute of Hospitality is the perfect hospitality colleges in Mumbai.

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Overview of Hospitality Industry

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  1. Hospitality Industry – Course and Career By :- Apeejay Institute of HospitalityNavi Mumbai, Maharashtra http://aih.edu.in/

  2. Hospitality Industry Hospitality is the cordial and generous reception and entertainment of guests or strangers, either socially or commercially. The Hospitality Industry is comprised of those businesses which practice the act of being hospitable; those businesses which are characterized by generosity and friendliness to guests.

  3. I. Overview of Hospitality IndustryA. Characteristics of Hospitality Industry Inseparability Perishability Labor-intensive Repetitive Intangibility

  4. Area Served • Commercial Hotels • Airport Hotels • Suite Hotels • Residential Hotels • Resort Hotels • Bed and Breakfast Hotels • Time-Share and Condominium • Casino Hotels • Conference Centers • Convention Hotels • Alternative Lodging Properties

  5. Hotel Organization Mission Statement Defines the unique purpose that sets one hotel or hotel company apart from others. It expresses the underlying philosophy that gives meaning and direction to hotel policies. A hotel’s mission statement should address the interests of three diverse groups: guests, management, and employees. Objectives Are those ends an organization must achieve to effectively carry out its mission. An objective is more specific than a mission; it calls for levels of achievement which can be observed and measured.

  6. GoalsDefine the purpose of a department or division; they direct the actions of managers and employees and the functions of the department or division towards fulfilling the hotel’s mission.StrategiesAre the methods a department or division plans to use to achieve its goals.Organizational ChartA schematic representation of the relationships between positions within the organization. It shows where each position fits in the overall organization as well as where divisions of responsibility and lines of authority lie. Solid lines on the chart indicate direct-line accountability. Dotted lines indicate relationships that involve a high degree of cooperation and communication, but not direct reporting relationship.

  7. Classification of Functional Areas: Revenue vs. Support Centers Revenue Centers - those that sells goods or services to guests, thereby generating revenue for the hotel(front office, food and beverage outlets, room service and retail stores). Support Centers- these do not generate direct revenue, but provide important backing for the hotel’s revenue centers (housekeeping, accounting, engineering and maintenance, and human resources division).

  8. Hotel Divisions: Food and Beverage Division Sales and Marketing Division Accounting Division Engineering and Maintenance Security Division Human Resource Division Rooms Division -Housekeeping -Front Office Other Divisions: -Retail Outlets - Recreation - Casino

  9. Contact Us No.1, Sector-10, C.B.D. Belapur Navi Mumbai, Maharashtra – 400614, India 02267589050/ 27589050 connect@aih.edu.in http://aih.edu.in/

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