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Travel and Tour Operations

Travel and Tour Operations

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Travel and Tour Operations

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Presentation Transcript

  1. Travel and Tour Operations Content and Methodology

  2. The Philippine Tourism Industry • Overview of the Philippine Tourism landscape, with descriptions of the organizational set up and functions of the leading government office directly involved in the industry. • Description of the various industries in the private sector, directly involved in tourism.

  3. Methods • Presentation of the Department of Tourism organizational set-up – with the attached agencies, the heads and their functions. • Presentation of the government and the private sector directly involved in tourism

  4. Travel Agency • Definition of a travel agency, its functions and revenue sources. • Requirements and procedures for setting up a travel agency. • Differentiation on local government license and DOT accreditation

  5. Functions of a Travel Agency • Organizational set up • Functions and job descriptions of staff • Marketing activities in the sales in the counter and field sales

  6. Methods • Research of small, medium or big travel agency • Interview of staff/employees • Visit to a travel agency – observation • Group presentation and discussion

  7. Travel Agency Operations • Counter counseling • Reservations – manual and automated • Fare calculation • Ticketing • Documentation – passport, visa, immigration clearances

  8. Methods • Discussions • Presentation of samples – hotel/tour vouchers, reservation slips, booking orders, etc. • Role playing

  9. Other Services • Reservation procedures for: • Onward flights • Hotels • Resorts • Sightseeing tours • Meetings, conventions • Ad hoc packages • Other requirements

  10. Methods • Case analysis • Situational exercises on: • Booking of flights • Hotel reservations • Tour packaging • Other passenger requirements

  11. Tour Operators & Tour Packages • Definition, functions and revenue sources • Types of Tour Operators • Components of a Tour Package • Types of Tour Packages

  12. Methods • Discussions • Exercises on how to package a tour • Presentation of tour package & its components • Critiquing

  13. Knowledge and Skills • World geography • 24-hour time & time zones • OAG ( official airline guide) • Reading the timetable

  14. Phonetic alphabet • Codes – airline, city, airport and currency • Manual and automated reservations – CRS (computerized reservation system) • Ticketing

  15. Methods • Bring to class – instructional aids: • World map • Globe • Sample (used airline ticket) • OAG (official airline guide) • Timetable

  16. THE END