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Level 3 Diploma in Office Admin and Customer Service - Alpha Academy

Office Administration and Customer service are two inseparable things that should be done appropriately for the proper growth of any business. Explore the tips and secrets for administrating an office and for offering compelling customer service with the Level 3 Diploma in Office Admin and Customer Service course.<br><br>Throughout the course, you will be introduced to the practical techniques for administrating an office including managing the organisations. Next, you will learn the strategies of excellent customer communication and customer service so that you can hold the attention of the customers and able to maintain a long-term relationship.<br><br>Efficient office administration and customer service are the prerequisites for the success of your organisation. In the Level 3 Diploma in Office Admin and Customer Service course, you will know all the necessary methods for administrating an office along with excellent customer service.

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Level 3 Diploma in Office Admin and Customer Service - Alpha Academy

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  1. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy HOME / COURSE / BUSINESS / LEVEL 3 DIPLOMA IN OFFICE ADMIN AND CUSTOMER SERVICE LEVEL 3 DIPLOMA IN OFFICE ADMIN AND CUSTOMER SERVICE Level 3 Diploma in O?ce Admin and Level 3 Diploma in O?ce Admin and Customer Service Customer Service   ( 7 REVIEWS ) ( 7 REVIEWS ) 674 STUDENTS O?ce Administration and Customer service are two inseparable things that should be done appropriately for the proper growth of any … GBP AED USD SAR EUR TAKE THIS COURSE TAKE THIS COURSE Leave a message  https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 1/17

  2. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy £ £279.00 279.00  1 YEAR  LEVEL 3 - DIPLOMA LEVEL 3 - DIPLOMA  COURSE BADGE COURSE BADGE  COURSE CERTIFICATE COURSE CERTIFICATE 98 98 NUMBER OF UNITS NUMBER OF UNITS 2 2 NUMBER OF QUIZZES NUMBER OF QUIZZES  3 DAYS, 17 HOURS 3 DAYS, 17 HOURS Gift this course Gift this course     GBP AED HOME HOME CURRICULUM CURRICULUM REVIEWS REVIEWS USD O?ce Administration and Customer service are two inseparable things that should be done appropriately for the proper growth of any business. Explore the tips and secrets for administrating an o?ce and for o?ering compelling customer service with the Level 3 Diploma in O?ce Admin and Customer Service course. SAR EUR Throughout the course, you will be introduced to the practical techniques for administrating an o?ce including managing the organisations. Next, you will learn the strategies of excellent customer communication and customer service so that you can hold the attention of the customers and able to maintain a long-term relationship. E?cient o?ce administration and customer service are the prerequisites for the success of your organisation. In the Level 3 Diploma in O?ce Admin and Customer Service course, you will know all the necessary methods for administrating an o?ce along with excellent customer service. Course Highlights Course Highlights The price is for the whole course including ?nal exam – no hidden fees Accredited Certi?cate upon successful completion at an additional cost E?cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 2/17

  3. 1/9/2019 Level 3 Diploma in O?ce Admin and Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide. Level 3 Diploma in Office Admin and Customer Service – Alpha Academy This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this ?eld then Level 3 Diploma in O?ce Admin and Customer Service is for you. We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses o?er 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited quali?cation. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your quali?cation and verify your certi?cation on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certi?cation Assessment and Certi?cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the ?nal exam, you will be able to order an Accredited Certi?cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Career Path GBP AED USD Not only does our CPD and IAO accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. SAR On successful completion of this course, you have the potential to achieve an estimated salary of £17,100 £17,100. . EUR The sky really is the limit. COURSE CURRICULUM COURSE CURRICULUM Admin Support Admin Support  Module One – Getting Started  00:30:00 00:30:00  Module Two – Getting Organized (I)  01:00:00 01:00:00 https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 3/17

  4. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy  Module Three – Getting Organized (II)  01:00:00 01:00:00  Module Four – Managing Time  01:00:00 01:00:00  Module Five – Getting It All Done On Time  01:00:00 01:00:00  Module Six – Special Tasks  01:00:00 01:00:00  Module Seven – Verbal Communication Skills  01:00:00 01:00:00  Module Eight – Non-Verbal Communication Skills  01:00:00 01:00:00  Module Nine – Empowering Yourself  01:00:00 01:00:00  Module Ten – The Team of Two  01:00:00 01:00:00  Module Eleven – Taking Care of Yourself  01:00:00 01:00:00 GBP  Module Twelve – Wrapping Up  00:30:00 00:30:00 AED Administrative Management Administrative Management USD  Module One – Getting Started  00:30:00 00:30:00 SAR  Module Two – Why Your O?ce Needs Administrative Procedures  01:00:00 01:00:00 EUR  Module Three – Gathering the Right Tools  01:00:00 01:00:00  Module Four – Identifying Procedures to Include  01:00:00 01:00:00  Module Five – Top Five Procedures to Record  01:00:00 01:00:00  Module Six – What to Include in Your Binder (I)  01:00:00 01:00:00  Module Seven – What to Include in Your Binder (II)  01:00:00 01:00:00 https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 4/17

  5. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy  Module Eight – Organizing Your Binder  01:00:00 01:00:00  Module Nine – What Not to Include in the Procedure Guide  01:00:00 01:00:00  Module Ten – Share O?ce Procedure Guide  01:00:00 01:00:00  Module Eleven – Successfully Executing the Guide  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 Organisational Skills Organisational Skills  Module One – Getting Started  00:30:00 00:30:00  Module Two – Remove the Clutter  01:00:00 01:00:00  Module Three – Prioritize  01:00:00 01:00:00 GBP  Module Four – Scheduling Your Time  01:00:00 01:00:00 AED  Module Five – To Do Lists  01:00:00 01:00:00 USD  Module Six – Paper and Paperless Storage  01:00:00 01:00:00 SAR  Module Seven – Organization in Your Work Area  01:00:00 01:00:00 EUR  Module Eight – Tools to Fight Procrastination  01:00:00 01:00:00  Module Nine – Organizing Your Inbox  01:00:00 01:00:00  Module Ten – Avoid the Causes of Disorganization  01:00:00 01:00:00  Module Eleven – Discipline is the Key to Stay Organized  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 5/17

  6. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy  Organisational Skills Training for Administrator – Activities  00:00:00 00:00:00 Customer Relations and Dealings Customer Relations and Dealings  Module One – Getting Started  00:30:00 00:30:00  Module Two – The Right Attitude Starts with You  01:00:00 01:00:00  Module Three – Stress Management (Internal Stressors)  01:00:00 01:00:00  Module Four – Stress Management (External Stressors)  00:30:00 00:30:00  Module Five – Transactional Analysis  01:00:00 01:00:00  Module Six – Why are Some Customers Di?cult  01:00:00 01:00:00  Module Seven – Dealing with the Customer Over the Phone  01:00:00 01:00:00 GBP  Module Eight – Dealing with the Customer In Person  01:00:00 01:00:00 AED  Module Nine – Sensitivity in Dealing with Customers  01:00:00 01:00:00 USD  Module Ten – Scenarios of Dealing with a Di?cult Customer  01:00:00 01:00:00 SAR Module Eleven – Following up With a Customer Once You Have Addressed Their Issue EUR   01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 Customer Service: Telephone Etiquette Customer Service: Telephone Etiquette  Module One – Getting Started  00:30:00 00:30:00  Module Two – Aspects of Phone Etiquette  01:00:00 01:00:00  Module Three – Using Proper Phone Language  01:00:00 01:00:00 https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 6/17

  7. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy  Module Four – Eliminate Phone Distractions  01:00:00 01:00:00  Module Five – Inbound Calls  01:00:00 01:00:00  Module Six – Outbound Calls  01:00:00 01:00:00  Module Seven – Handling Rude or Angry Callers  01:00:00 01:00:00  Module Eight – Handling Intero?ce Calls  01:00:00 01:00:00  Module Nine – Handling Voicemail Messages  01:00:00 01:00:00  Module Ten – Methods of Training Employees  01:00:00 01:00:00  Module Eleven – Correcting Poor Telephone Etiquette  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 GBP Customer Relationship Management Customer Relationship Management AED Microsoft O?ce Word Microsoft O?ce Word USD  Module One – Getting Started  00:30:00 00:30:00 SAR  Module Two – Opening  01:00:00 01:00:00 EUR  Module Three – Working with the Interface  01:00:00 01:00:00  Module Four – Your First Document  01:00:00 01:00:00  Module Five – Basic Editing Tasks  01:00:00 01:00:00  Module Six – Basic Formatting Tasks  01:00:00 01:00:00  Module Seven – Formatting Paragraphs  01:00:00 01:00:00 https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 7/17

  8. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy  Module Eight – Advanced Formatting Tasks  01:00:00 01:00:00  Module Nine – Working with Styles  01:00:00 01:00:00  Module Ten – Formatting the Page  01:00:00 01:00:00  Module Eleven – Sharing Your Document  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 Microsoft O?ce Powerpoint Microsoft O?ce Powerpoint  Module One – Getting Started  00:30:00 00:30:00  Module Two – Opening PowerPoint  01:00:00 01:00:00  Module Three – Working with the Interface  01:00:00 01:00:00 GBP  Module Four – Your First Presentation  01:00:00 01:00:00 AED  Module Five – Working with Text  01:00:00 01:00:00 USD  Module Six – Formatting Text and Paragraphs  01:00:00 01:00:00 SAR  Module Seven – Adding Pictures  01:00:00 01:00:00 EUR  Module Eight – Advanced Formatting Tasks  01:00:00 01:00:00  Module Nine – Working with Transitions and Animations  01:00:00 01:00:00  Module Ten – Setting Up Your Slide Show  01:00:00 01:00:00  Module Eleven – Showtime!  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 8/17

  9. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy Microsoft O?ce Excel Microsoft O?ce Excel  Module One – Getting Started  00:30:00 00:30:00  Module Two – Opening Excel  01:00:00 01:00:00  Module Three – Working with the Interface  01:00:00 01:00:00  Module Four – Your First Worksheet  01:00:00 01:00:00  Module Five – Viewing Excel Data  01:00:00 01:00:00  Module Six – Building Formulas  01:00:00 01:00:00  Module Seven – Using Excel Functions  01:00:00 01:00:00  Module Eight – Using Quick Analysis  01:00:00 01:00:00 GBP  Module Nine – Formatting Your Data  01:00:00 01:00:00 AED  Module Ten – Using Styles, Themes, and E?ects  01:00:00 01:00:00 USD  Module Eleven – Printing and Sharing Your Workbook  01:00:00 01:00:00 SAR  Module Twelve – Wrapping Up  01:00:00 01:00:00 EUR Recommended Reading Recommended Reading Recommended Reading: Level 3 Diploma in O?ce Admin and Customer Service   00:00:00 00:00:00 Mock Exam Mock Exam - Mock Exam – Level 3 Diploma in O?ce Admin and Customer Service  00:30:00 00:30:00 Final Exam Final Exam https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 9/17

  10. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy - Final Exam – Level 3 Diploma in O?ce Admin and Customer Service  00:30:00 00:30:00 COURSE REVIEWS COURSE REVIEWS 4.8 4.8   7 ratings 0 0 5 STARS 5 STARS GBP 0 0 4 STARS 4 STARS AED 0 0 3 STARS 3 STARS 0 0 USD 2 STARS 2 STARS 0 0 1 STARS 1 STARS SAR EUR NO REVIEWS FOUND FOR THIS COURSE. NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES RELATED COURSES https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 10/17

  11. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy Management & Improvement Skills of Business Process GBP AED £ £299.00 299.00 USD 475   SAR EUR https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 11/17

  12. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy Human Resource Administration Diploma Level 3 GBP AED £ £350.00 350.00 USD 348   SAR EUR https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 12/17

  13. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy Certi?ed Diploma in HR Assistant GBP AED £ £350.00 350.00 USD 489   SAR EUR 674 STUDENTS ENROLLED 674 STUDENTS ENROLLED https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 13/17

  14. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy ACCREDITED BY ACCREDITED BY GBP AED USD SAR EUR https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 14/17

  15. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy CENTRE APPROVED BY CENTRE APPROVED BY Registered with the UK Register of Learning Providers (UKRLP) Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816 UKPRN: 10063816 GBP COURSES PARTNER COURSES PARTNER AED USD SAR EUR https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 15/17

  16. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy       OUR STUDENTS SAY.. OUR STUDENTS SAY..   Course content are awesome! Greatest course I had this time. An extremely helpful and informative course, especially in conjunction with quiz and video tutorial. Great Course Content! Learn anywhere using personal de Video is a good way to learn Mike Student, Finance Ginny Student GBP AED USD Kiara Student SAR EUR ABOUT ABOUT We are a company who is best known for o?ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3965 2556  info@alphaacademy.org CERTIFICATE CODE CERTIFICATE CODE Enter Certi?cate Code https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 16/17

  17. 1/9/2019 Level 3 Diploma in Office Admin and Customer Service – Alpha Academy VALIDATE VALIDATE IMPORTANT LINKS IMPORTANT LINKS About Us Blog Terms & Conditions Privacy Policy Cookie Policy FAQ Upload CV Redeem Voucher Contact COMING SOON COMING SOON     © ALPHA ACADEMY IS A PART OF ADAMS ACADEMY INC. LTD.     GBP AED USD SAR EUR https://www.alphaacademy.org/course/level-3-diploma-in-office-admin-and-customer-service/ 17/17

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