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SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 

This certification validates foundational knowledge and skills needed to implement and configure SAP Service Cloud Version 2 u2014 part of the SAP Customer Experience (CX) portfolio. It is aimed at consultants who handle service processes, customeru2011service operations, system configuration, channel integration and endu2011tou2011end service management.

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SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 

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  1. SAP C_C4H56_2411 ExamName: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Questions & Answers Sample PDF (Preview content before you buy) Check the full version using the link below. https://pass2certify.com/exam/c_c4h56_2411 Unlock Full Features: Stay Updated: 90 days of free exam updates Zero Risk: 30-day money-back policy Instant Access: Download right after purchase Always Here: 24/7 customer support team https://pass2certify.com//exam/c_c4h56_2411 Page 1 of 4

  2. Question 1. (Multi Select) Which of the following options can be used to determine employees in cases based on conditions? Note: There are 2 correct answers to this question. A: Input step in the Case Designer B: Assignment step in the Case Designer C: Autoflow D: Routing rules Answer: B, D Question 2. (Single Select) What do you need to configure to access cases in SAP Service Cloud Version 2? A: Assign the business service case to a business role. B: Create access rights for read mode. C: Assign the employee to a case type. D: Assign access rights directly to the user. Answer: A Question 3. (Single Select) What is the only way to change an active case type? A: It is not possible to change an existing case type. B: Use the Draft status C: Copy an existing case type. D: Perform the Create New Version action. Answer: C https://pass2certify.com//exam/c_c4h56_2411 Page 2 of 4

  3. Question 4. (Multi Select) Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question. A: Develop a custom business object. B: Include a dedicated step pointing to the mashup in one of the phases of the case type. C: Use the web page URL of the external solution for extracting input parameters in the mashup. D: Define a custom screen for the mashup. E: Create a mashup to embed the web page of the external solution. Answer: B, C, E Question 5. (Multi Select) How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question. A: The status schema cannot be adapted. B: Change the existing status schema. C: Add or remove statuses in the existing status schema. D: Use code list restrictions. Answer: B, C https://pass2certify.com//exam/c_c4h56_2411 Page 3 of 4

  4. Need more info? Check the link below: https://pass2certify.com/exam/c_c4h56_2411 Thanks for Being a Valued Pass2Certify User! Guaranteed Success Pass Every Exam with Pass2Certify. Save $15 instantly with promo code SAVEFAST Sales: sales@pass2certify.com Support: support@pass2certify.com https://pass2certify.com//exam/c_c4h56_2411 Page 4 of 4

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