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TIMACS Overview November 2007

TIMACS

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TIMACS Overview November 2007

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    1. TIMACS Overview November 2007 FEMA Telecommunications Service Center (TSC) IT-OP-NN

    2. TIMACS General Information TIMACS Telecommunications Information Management and Control System TIMACS is the FEMA IT ordering and billing system for IT services and equipment (i.e. mobile wireless service, data or voice service, IT/telecom equipment, etc)

    3. TIMACS Account Creation All TIMACS users are approved by the TSC Supervisor and are managed by the TIMACS Administrator To request a TIMACS account, the Regional IT coordinator must email fema-tsc@dhs.gov along with a justification, the users name and email address.

    4.

    5. FEMA Regional IT Coordinators FEMA Region 1 99 High Street 6th Floor Boston, MA 02110 POC: Nathan Greene Phone: 617-832-4770 FEMA Region 2 26 Federal Plaza New York, New York 10278 POC: Yen Pan Phone: 212-680-3655 FEMA Region 3 615 Chestnut Street Philadelphia, PA 19106 POC: Chuck Goehringer Phone: 215-931-5608 FEMA Region 4 3003 Chamblee-Tucker Rd. Atlanta, GA 30341 POC: Jeffrey Hill Phone: 770-220-5257

    6. TIMACS Process

    7. Timacs Requestor Log-on https://timacs.fema.net/login.cfm The user must have access to the FEMA network to use TIMACS.

    8. Timacs Requestor Main Screen Example Your main Timacs screen shows you detail for every order you have placed in Timacs along with status.

    9. Timacs New Request - Example

    10. Timacs New Request - Details Date Requested Self explanatory Your Name & Office Symbol Designate here that you are ESF-2 Contact Name May be you or someone else at the Disaster Disaster Related Yes Activity DR number order will be charged to Location Actual city or location Descriptions (short and full) Be as descriptive and complete as possible Delivery Location Ensure the address is correct to ensure proper routing of service or equipment. Incorrect addresses may delay the order.

    11. Timacs Submitted Request

    12. Checking Order Status

    13. Timacs Issues and Questions Any issues with your account or Timacs itself should be addressed with the TSC. For order status inquiries also contact the TSC TSC Hours of Operation: 7:00am to 5:30pm EDT After hours contact the National Helpdesk @ 540-542-4000 TSC Contact information: Phone: 540-542-2367 E-mail: fema-tsc@dhs.gov FEMA Intranet site: http://tsc.fema.net

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