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Customer Churn Rate

This document explores what customer churn is, why it occurs, and how SaaS businesses can prevent it. It breaks down the reasons for customer lossu2014including poor onboarding, lack of value, and bad serviceu2014and provides practical strategies such as regular check-ins, product stickiness, and educational content. The distinction between customer churn and lead churn is also clarified, with tools like Telecrm recommended for tracking and proactive engagement.

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Customer Churn Rate

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