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Fintech & Digital Banking 2025 Readiness Challenges

Five years ago, IDC Financial Insights predicted that 100% of the top 250 banks across Asia Pacific would be executing a digital strategy. The reality? Poor Customer Adoption - 70% of Asia Pacific banking customers view banking processes as tedious. Limited impact from new channels - Only 22% of the banking customer base has used these new channels in 2019. Legacy views of value chain - 80% of the top 250 banks still prefer to own the entire value chain of banking, with third party-contributed business at a mere 2%

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Fintech & Digital Banking 2025 Readiness Challenges

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  1. Fintech & Digital Banking 2025 Readiness Challenges

  2. Five years ago, IDC Financial Insights predicted that 100% of the top 250 banks across Asia Pacific would be executing a digital strategy. By 2025, Australia will reach 90% of retail transactions through mobile By 2025, 44% of the top 250 banks across Asia Pacific will work on modern digital platforms with API-enablement. CUSTOMER EXPERIENCE LAYER Overview

  3. Five years ago, IDC Financial Insights predicted that 100% of the top 250 banks across Asia Pacific would be executing a digital strategy. The reality? Poor Customer Adoption - 70% of Asia Pacific banking customers view banking processes as tedious. Limited impact from new channels- Only 22% of the banking customer base has used these new channels in 2019. Legacy views of value chain - 80% of the top 250 banks still prefer to own the entire value chain of banking, with third party-contributed business at a mere 2% Lack of customer insights- Only 20% of banks in Asia Pacific believe they truly understand their customers. CUSTOMER EXPERIENCE LAYER Fintech & Digital Banking Challenges

  4. Challenge : Fintech & Digital Banking Challenges

  5. Challenge : Banking Outlook

  6. By 2025, Australia will reach 90% of retail transactions through mobile 80% of banking assets in Australia will still be dominated by the Big 4 Mobile transactions in Vietnam are expected to increase by 400% 80% of customers will open new bank accounts with other banks, diluting “primary bank” relationships in Philippines BY 2023, 40% of Indonesian bankable customers will go through direct onboarding, electronic KYC, or third-party onboarding CUSTOMER EXPERIENCE LAYER Banking Outlook

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