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Are you doing enough to improve patient experiences | BraveLabs

Patients and physicians can have two very different perspectives on what goes on during the healthcare journey. Healthcare organizations know how vital patient experiences. But still, physicians don't try to find out if what they are doing is enough to improve experiences. https://thebravelabs.com/blog/are-healthcare-institutions-doing-enough-to-elevate-patient-experiences/

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Are you doing enough to improve patient experiences | BraveLabs

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  1. Is enough being done by healthcare institutions and providers to elevate patient experiences

  2. Today, patients consider themselves customers first and then as patients.

  3. Patient experience in healthcare is extremely important today.

  4. But healthcare institutions are still not doing enough to improve experiences.

  5. Let’s take an example:

  6. 43 percent of patients found that wait time is the most frustrating part of the healthcare journey.

  7. Despite that, only 43.4 percent of patients rarely if ever knew about their wait times.

  8. Communication gaps still present a major source of patient frustration.

  9. Doctors and providers tend to think that they are providing a much higher level of service but…

  10. The reality with patients is that the quality of service leaves a lot of room for improvement.

  11. While healthcare institutions recognize the importance of patient experiences...

  12. But there’s still a lot that they can do to improve experiences.

  13. BraveLabs helps healthcare practices provide better experiences to patients.

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