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Benefits of Investing in Dynamics CRM Customer Portal

This article gives you brief insights about how you should be using Dynamics 365 customer portal and benefits of using it and different ways it can help you to grow your business. Read more...

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Benefits of Investing in Dynamics CRM Customer Portal

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  1. Benefits of Investing in Dynamics CRMCustomer Portal In today’s time creating, customer portal integrated instance is veryeasy. supporting,anddeploying withyourDynamics365 sales@crmjetty.com

  2. In Dynamics 365 portal, your customers get anonline • platform to communicateand collaborate with your business. Depending on your customers, you can design the portal andadd functionalities accordingly. • Dynamics 365 portal provides functionalities like ticket generation, search knowledge guides, suggest new ideas, and manymore. • Dynamics 365 portal provides you the ease from procuring thehardware,certificatestoinstall,webservertoprovision, etc. In just a few clicks you can set up everything and start with yourportal. • So, let’s understand the advantage of having a Dynamics CRM customerportal: • CustomerEngagement: • Engaging customers, in turn, helps you retain your existing customers; these customers, in turn, become your advocates and spread the word for you. In fact, they will helpyoutogetnewcustomersaswell. • Having a customer portal will act as a cherry on the cake. This will help you to encourage your customers andyour sales@crmjetty.com

  3. potential clients to discuss to learn about your products in depth. • Remember encouraging your customers online is the current trend. Put up questions related to your products, encourage them to answer these questions, and be part of theconversationaroundyourbrand. • Don'tengagethemonlyonyourcommunityportals,butalso engage them on social media platforms. This is what today most of the big companies like Zomato, Swiggy, Netflix are doing. • Coming back to portals, you can even use them as a platformto publish yourarticles,blogs,orpostingquestions about yourproducts. • Helping yourCustomers: • Having customers is important but helping and assisting their needs is the key to making them stay. Using Dynamics CRM customer portal, your clients can easily log in and cater to their needs. Further, this self-service portal will help them to find answers to their questions, know the statusoftheirissues,andmanysuchthings. sales@crmjetty.com

  4. These self-service portals will help you to decrease the generation of support tickets, customer calls, and many more. And all this helps your support staff to work more efficiently. • Additionally, Dynamics CRM customer portalsuggests your customer knowledge base articles on the basis of the keywords they enter, even before clicking on the submit button. Just like Google search engine. This reduces the redundant ticket generation and helps your customers on thespot. • Engaging yourpartners: • Dynamics also has a partner portal. If you are thinking to engage your partners like distributors, resellers, suppliers, etc. then partner portal is the perfect solution. You can use partner portals to capture sales channel data from your partners. • Itgivesyourexternalpartnersaplatformtocreate,manage, and collaborate with your in-house staff. You can gather real-time metrics from your partners and provide your agentswithbetterdatayouwant. sales@crmjetty.com

  5. They help to empower your partners to make better and faster decisions. Additionally, you can even enable yourself to collect curated data which can help you in the future to planstrategically. • Engaging youremployees: • Employee portals work the same as an intranet for your internal staff. This will provide one platform to your staff wheretheycancurateandsharetheirknowledge. • You can provide groups with target access to CRM features withoutprovidingthemthefrontend.Thisishelpfultoyour staff and makes it easy for them to interact with the CRM data when and where the need arises. Similar to customer service portals, employee portals are useful to submit and resolve internalissues. • Customer portalframework: • This is one of the most customizable and extensible portal frameworks. It provides you a kick start for minimizing overhead cost that associates with the infrastructure and helps in platformdevelopment. sales@crmjetty.com

  6. With the help of the framework, you can create multiple portals like agent portal, franchise portal, investments in service technicians, professional portal and various other types. Finalwords: Dynamics365 portal helps you to stay ahead in the game in this competitive market place. It helps you to use Dynamics 365tothefullpotentialandmanageyourclientseffectively. Source: https://www.sooperarticles.com/technology-articles/progr amming-articles/benefits-investing-dynamics-crm-custome r-portal-1774010.html sales@crmjetty.com

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