Client Portal Platform: A Unique Key to Have Happy Customers

1. Client Portal Platform: A  Unique Key to Have Happy  Customers      Remember when you were a kid and tried to learn how to                         ride a bicycle? And then there was no stopping you. How                       you didn’t want any support from your parents and wanted                     to do it by yourself?   

2.       Why?    Because   riding   it,   on   your   own,   brings   a sense of       independence, determination and an achievement that you               can do something on your own.    That’s the exact same thing your customers wish. Most of                     the tech-savvy people in this “I can Google it” era want to do                           everything   by   themselves.   Even   the   product/service   support that you want to provide. They want to learn and                       explore your business products or services on their own.    That’s one of the reasons why client portal platforms are                     popular among most B2B as well as B2C organizations.                   According to a research, 89 percent of US customers wish                    

3.     for brands and organizations to have an online customer                 support portal.    Why?    As mentioned above, your customers prefer to solve issues                   related to your product on their own first.    And that’s not the only reason why having a client portal                       platform is a necessity for every organization. There are                   many other reasons.    But, before looking at the necessity of having a client portal,                       let’s discuss what is it:    Client portals are the first step of communication for your                     customers. It works as a gateway for your customers to                     track their orders, chat with your support team, check order                    

4.   history, make payments, access important files, etc. It works                   as a central hub or central storage system to access                     resources or gain information about their dealings with your                   organization.    Now let’s look at why having a client portal platform in this                         DIY era is a necessity.    Happy Customer Base    In a portal, you can create and share the knowledge base of                         your products with your customers. Which helps them to                   find and solve their issues on their own. Most importantly, if                       they are not able to solve, they can chat with your support                         staff right from the portal or can add their query as a case                           too.   

5.   Portals help to reduce your ticket generation which, in turn,                     allows your employees to productively utilize that time in                   researching or learning something new. Hence, having a                 customer portal results in saving time and resources and                   creating a happier customer base.    Security    Portals use the latest security measures such as SSL                   encryption, firewall, etc. to make sure that there are no                     cases of the data breach. These encryption measures make                   sure that your organization’s and customers’ data stay                 protected.   Additionally,   it   provides   you   with   the   functionality to provide only necessary access of the data to                     your customers.   

6.     Yes! you heard it right, these centralized portals give you                   the privilege to decide who can access what data of your                       company as well as of your customers.    Build Community    Using these portals, it becomes easy for your customers to                     not only reach out to you any time, but they can also                         interact and share their knowledge of the product with each                     other. Portals work as a platform for your customers to                     interact with each other and share their insights and                   knowledge. This helps you to build up a community and                     even helps your company in increasing your customer base.    Enhance Customer Relationship Management    Building a community, answering your customer queries               immediately, securing data of your customers, all these                

7.   unique features of portals will help you to enhance your                     relationship with the customers. It is very obvious that when                     you attend their needs on time, they are likely to stick by                         your side.    Another good thing about the client portal platform is that                     they can easily integrate with your CRM platform. Which                   means whenever a customer raises a new query, your                   employees get notifications which allows them to solve their                   query as soon as possible.    Improved Communication    Your organization will be uploading almost all the important                   resources about your products in the portal which helps                   your customer to easily find the solution of their issues.                     Because of this, there will be less redundant and repetitive                    

8.   questions from customers which will help your employees                 to manage time and communicate more skillfully.    Centralized Information    Your customers expect to reach out to you if they face any                         issue in your products. For that, you might be redirecting                     them directly to your website’s knowledge section or                 contact us page. But, as your company grows, you might not                       be able to help each and every one of your customers,                       quickly. You might not be able to provide proper attention                     to them.    And unhappy customers will definitely leave. This is when                   having a unified information platform for storing and                 sharing important information is a necessity. For which,                 portals are the best fit.   

9.   Wrap up:    In this ‘I can Google it’ era, it is necessary to have a good                             relationship with your customers and provide them with                 what they ask. And how they ask for it.    You can go in the market and search for a client portal                         platform or you can also opt for a customized portal. For a                         customized solution, it is necessary to keep your vision                   user-centric to get the best results.    About us:    CRMJetty is a hub of innovative customer relationship                 solutions. Our tools ensure that you can render enhanced                   interactions at each stage of your customer lifecycle. So, if                     you are searching for a portal development company, we are                     here to help you in building the right customized portals.                    

10.   Something that your customers will love. We work with                   multiple CRM and CMS platforms. Be it a WordPress                   customer portal, ​WordPress CRM portal or with any other CRM or CMS platform like Dynamics, Salesforce, etc. We are                                       serving in this industry for a decade now. ​Get in touch with us to create customized portals and we’ll help you kickstart                                             your journey towards growing with portals.    This Blog is Originally posted here:  https://www.crmjetty.com/blog/client-portal-platform-a- unique-key-to-have-happy-customers/