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Here's Why Customer-Centric Firms are At the Top

This blog post talks about the reasons you should be using portals and the ways it has brought benefits to big tech companies.

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Here's Why Customer-Centric Firms are At the Top

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  1. Here's Why Customer-CentricFirms are At theTop Do you remember the days when ordering food wasa newly introducedconcept? Yes?Whatcametoyourmind?Mobileapplications? Nope. That’s not it. Let’s backtrack to the beginning of the food ordering and deliveryindustry. Phonecalls. sales@crmjetty.com

  2. Yes! We usedtoorderfoodoverphonecalls.Askallthe90’skids. They know the struggle. It was quite real. Where do you thinkthetermHangrycamefrom! Well,beforemobileappstookover,weusedtowaitforgood 45 mins to an hour if not more just for a single dish. There were yellow pages involved, a lot of back and forth, waiting, badfood,someyelling,andplaindissatisfaction. And the problems would still exist. Like returning thatorder or food, asking for your money back, and then going through the same process again because you are still hungry.Remember? At that point, it was natural to feel the need to never order food and just make an effort to go out if craving anything specific. But, now those days are gone. Today we are living in an era of technology. It has made our lives easy. How? Purchasing things like gadgets, household appliances, clothes, medicines, etc.beitbigorsmalleverythingnowisjustafew clicksaway. Ordering foodtoo! sales@crmjetty.com

  3. Continue reading the article to find out how technologyhas revolutionized the food delivery industry and made some hungry people very happy, while I go and grab my wrap that I ordered only 20minsback! Apart from ordering food online, you can now, live track it, canceliteasily,talk tothesupportstaff,thedeliveryperson, change address and many otherthings. The first company to introduce online food ordering was FoodPanda but soon due to some bad operational decisions, ineffective communication, and technical issues, they failed tomakeadentintheindustry. Soon after, Zomato launched its online food ordering application. And to no one’s surprise they became a huge success. How? By providing easy to use and hassle-free user experience. And exceptional 24*7*365 chatsupport. How do they manage to be there for their customers all the time? Knowledge/supportportal&customerportal. Theseportalshelpyoubridgethegapbetweenyouandyour customers by minimizing the queries and request loadand sales@crmjetty.com

  4. enabling customers to self-serve. This not only makes it easy for people ordering food to solve their issues that might include instructions to the delivery person, change of address or order, without having to wait for a single minute butalsorenderscompletecustomersatisfaction. sales@crmjetty.com

  5. Apartfromself-serving, thesesupportportalscanalsoserve as a ticketing system where your customers can addqueries for which they couldn’t find any answers. And if the customers want to talk to directly talk to you, then theycan optfortheonlinechatsupporttoo. They made it big in a really competitive industry by being there for their customers and closely paying attention to theirbehavior. And this is exactly what all the customer-centric firms do. To grow. To expand the customer base. To retain current customers. Not only this, there are many other benefits of having a supportor knowledge portal. Let’slookatafewofthemand the ways these portals can help you in growing your business and customerbase. Increase Productivity of Your SupportTeam With Help and Support Portal, native screen pops give your agents instant access to contextual Portal data, including the caller’s user record and tickets. This empowers agents to provide personalized interactions and eliminates the needtoasktime-consumingorrepetitivequestions. sales@crmjetty.com

  6. Turn Any Device into a SupportPortal The web real-time communication facility turns your employees’ web browser into a phone. Thus, Portal enables agents to respond to customer requests from any location. It also eliminates time taking procedures like hardware, maintenance and set-up time, while allowing an enterprise to focus on organization’s resources to deliver exceptional customerservice. Turn Interactions intoInsights Every interaction matters… To read in depth about the works of a support portal, download our support whitepaper. AboutUs: CRMJetty is a hub of innovative customer relationship solutions. Our tools ensure that you can render enhanced interactions at each stage of your customer lifecycle. So, if you aresearchingforaportaldevelopmentcompanytohelp you set up aWordPress customer portalor any client portal, we are here to help you in building the right customized portals. We have served in this industry fora sales@crmjetty.com

  7. decade and have built many custom portals like knowledge sharing portal, self-service portal, web development portals, customer portals, etc. Getin touchwith us to create customizedportals. Source: https://www.crmjetty.com/blog/why-customer-centric-fir ms-are-at-top/ sales@crmjetty.com

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