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Portal: Your Perfect Business Partner

Stuck with ERP or CRMs? Get insights of introducing portals in your business and know the benefits it brings for your employees and customers. Read more..

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Portal: Your Perfect Business Partner

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  1. Portal: YourPerfect BusinessPartner Customers,theoneandonlybossforanybusiness. As an owner of a company you will have many responsibilities. But, interacting with customers is crucial. Simultaneously, it is difficult to handle complex situations which involve various roles, obstacles and different processes. With the help of CRM technology, you can streamline your business operations and customer interaction. CRM software helps you organize your business operations as it storesandprovidesallnecessarycustomerdetailsontime. But, when it comes to managing real time queries of customers, CRM needs a solution that can work seamlessly. During such time,WordPress client portalcomes to our rescue. It fulfills the gap and easily integrates with your CRM. So, what is aportal? Let's put it simply, it's a connection between you and your customers. It is a role-based authorization. On the basis of this authorization your customers can have easy access to CRM’sdatawhenevertheywantandcanreachouttoyouin sales@crmjetty.com

  2. just a few simple steps. This even makes it easy for your salesteamtoproviderealtimesolutions. • Before we begin bombarding you with benefits of client portals,let'sunderstandchallengesyou willencounterifyou arenotusingcustomerportals. • Ticketgeneration: • Generation of thousands of tickets is one of the most common issues companies face when they are in constant touch withcustomers. • For example, you own an eCommerce business and your customers have different types of questions which your FAQs can not answer. In such a scenario they reach out to your supportstaff. • This in turn keeps your support team on their toes round the clock and decreases productivity. In a longer time, such thingsmightaffectyourbusinessaswell. • Spendingmoretimeonfield,phonesandemails: • Providing customer service is the most difficult yet important part of business. At same time it is also very time consuming. Your support team will have toanswer sales@crmjetty.com

  3. thousands of requests over phones and calls to understand clients’ issues and provide solutions. A back and forth of emailsisnightmarishtoeveryonewhoworksinsupport. • Sometimes they also need to go on the field and get a clear picture on the problem. Your customers might also have to come to your office and all these things consume lots of time. • SecurityThreat: • Data is the oil of the 21st century and securing this data is very important. Nowadays data leak issues have become very common.So,whenyourorganizationiscommunicating withcustomers,exchangingdatahasbecomeveryeasy.And such incidents do create a doubt in our mind with regards to datasecurity. • Unavailability of curateddata: • Sometimes if you want to see details of any particular customer then there are chances you might not get an updated information of yourcustomers. • Just imagine, one of your customer wants to re-order some product. In such a scenario you willneed to go through an sales@crmjetty.com

  4. ERP or CRM software and check if product availability, shipmentandmanyotherthings. • Theseproblemswillhelpyouunderstandtheneedofhaving portalsandwaysitcanhelpyougrowyourbusiness. • Nowlet'slookatthebenefitsofhavingportals: • Ease tocustomer: • Portals give your customers freedom to solve small issues on their own. You can provide information about your products using WordPress portals in the form of FAQs, knowledge base,etc. • Information which you have provided online will help your customers regardless of their location or time and avoids issues of raising supporttickets. • Reduce operationalcosts: • With the help of portals you will be providing all the necessary information on it. As we saw in the above point thiswillhelpyoudecreasesupporttickets.Inlongrunitwill help you reduce burden from the operational team and will help your businessgrow. sales@crmjetty.com

  5. Customersatisfaction: • This is the goal of each and every business. The core focus behind creating customer portals is customer satisfaction. All features that you develop are around an idea of focusing on solving customers’queries. • The more ease you provide to your customers tosolve their issuesontheirown,themoretheywillhelpyoutopromote your business. Hence, portals will help you nurture your customer relationship, grow your business and help your branding. • FinalWords: • Having portals is always a go to solution for businesses to grow and stay connected with their customers in long run. As you know they help you bring more ease and streamline your operations. And which customer will not prefer to be with a business who keeps their customers’ satisfaction first?! Source: https://www.sooperarticles.com/business-articles/e-busine ss-articles/portal-your-perfect-business-partner-1771831.ht ml sales@crmjetty.com

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