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Visa uses Reason Code 57: Fraudulent Multiple Transactions to mark chargeback caused by multiple transactions by a particular merchant on a single Credit Card account within in short period of time. The issuing bank received a claim from the cardholder, acknowledging that he or she participated in at least one transaction at the merchant side but disputing participation in the remaining transactions which was held in short period of time. The Customer also states the card was in his or her possession at the time of the disputed transactions.
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ChargebackReason Code57:Fraudulent MultipleTransactions www.chargebackexpertz.com
About VisausesReasonCode57: FraudulentMultipleTransactionstomark chargebackcausedbymultipletransactionsbyaparticularmerchantona singleCreditCardaccountwithininshortperiodoftime. Theissuingbankreceivedaclaimfromthecardholder, acknowledgingthat heorsheparticipatedinatleastonetransactionatthemerchantsidebut disputingparticipationintheremainingtransactionswhichwasheldin shortperiodoftime. TheCustomeralsostatesthecardwasinhisorher possessionatthetimeofthedisputedtransactions.
WhataretheCausesofReason Code57? Merchantfailstovoidmultiple transactionsofasingleCredit Cardaccount. Merchanttriedtoprocess multipletransactions fraudulently. Cardholderauthorizedthe transactionearlier, butlater denied.
PreventionTechniques MerchantshouldvoidthetransactionsinthatCustomernotparticipate. MerchantprocessCreditimmediatelyifMultipletransactionsheldfroma singlecreditcardaccountofsameproduct.. MerchantshouldshareallPolicieswithCustomersandletthemknow abouttheOrdersandoffers. AlwaysrequesttoCardholdertosignthepoliciesinadditiontothefinal transactionreceipt.. Trainedemployeestooperatepoint-of-saleterminalsandvoid transaction..
HowtoRespond Chargeback? IftheproperCredithasbeenprocessedtotheCardholder’saccountonall disputedtransactions, sendalltheregardingevidencetoacquirer. Ifcardholderparticipatemorethanonetransaction, provideproper evidencesuchassalereceipt, invoicesofparticulartransactionandproofof delivery. IfrefundprovidedtoCustomer, providerefundevidencetoacquirer. Ifmerchantvoidthetransactions, informtheacquirertoavoidChargeback.
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