Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (3)

VOL 07 I ISSUE 21 I 2024 Security in the Cloud Best Prac?ces for Protec?ng Your Digital Assets Cloud-First Strategies How Organiza?ons are Leveraging Cloud for Compe??ve Advantage Siki Giunta Unbounded Ambition: EVP CloudSMART and Google Ecosystem Business Unit, HCLTech

The cloud revolutionizes the way we interact with data, offering flexibility and efficiency previously unimaginable.

Cloud Leaders Reinventing Tech n cloud computing, visionary leaders are driving against threats but also align with evolving global transformative change and setting new standards, providing peace of mind for organizations I benchmarks for the industry. Their impact extends and their customers. far beyond the mere adoption of technology; they are shaping the future of how we interact with digital These trailblazers are driving the movement towards resources, making profound strides in innovation, sustainability in cloud computing. They are advocating security, and efficiency. for and implementing green practices that reduce the environmental footprint of data centers and promote These leaders are decisive in advancing cloud energy-efficient technologies. This commitment to technology, championing the integration of sustainability reflects a broader recognition of the sophisticated solutions such as artificial intelligence, need to balance technological advancement with machine learning, and automation. By leveraging these environmental stewardship. cutting-edge tools, they are not only enhancing operational efficiency but also unlocking new Finally, their focus on fostering a culture of continuous opportunities for businesses to derive actionable learning and adaptation within their teams has been insights and foster innovation. Their ability to foresee instrumental. By encouraging innovation and and implement these technologies has redefined professional growth, they are preparing their what’s possible within the cloud. organizations to traverse the technological landscape effectively. Security and compliance are also central to their vision. In an era where data breaches and regulatory requirements are ever-present concerns, these leaders prioritize robust security frameworks and rigorous compliance measures. Their approach ensures that cloud environments are not only resilient - Prince Bolton Editor's Note

C O V E R S T O R Y 08 Unbounded Ambition: Drive for Excellence Amidst Technological Transformation in the Digital Age A R T I C L E S C O N T E N T S Security in the Cloud Best Practices for Protecting 18 Your Digital Assets Cloud-First Strategies How Organizations are Leveraging Cloud for Competitive 22 Advantage

Pooja M Bansal E Ed diit to or r- -iin n- -C Ch hiie ef f CONTENT FOLLOW US ON Deputy Editor Anish Miller www.facebook.com/ciolook Managing Editor Prince Bolton www.twi?er.com/ciolook WE ARE ALSO AVAILABLE ON DESIGN Featured Person Company Name Brief Visualizer Dave Bates Art & Design Director Davis Mar?n Caressa de Marie Caress is a passionate HR Business Partner who thrives best in CONTACT US ON Regional P&C Associate Designer Jameson Carl a dynamic environment. With her experience, strong advisory SoftwareOne Business Email skills and proactive attitude, she is ready for any strategic HR softwareone.com Partner-W/EMEA S issue. info@ciolook.com SALES oftware For Subscrip?on & Cloud Services Senior Sales Manager Wilson T., Hunter D. www.ciolook.com Customer Success Manager Turner H. eCloud Managed Jesse is Regional Sales Manager at eCloud Managed Solutions, Jesse Korn Copyright © 2024 CIOLOOK, All Solutions, a woman-owned business that was founded on the fundamental Regional Sales rights reserved. The content and Sales Execu?vesTim, Smith LLC belief that customers will need guidance by a trusted advisor images used in this magazine should Manager and expert resources. ecloudms.com not be reproduced or transmi?ed in TECHNICAL any form or by any means, electronic, mechanical, Pradeeep is a proven technology expert delivering global Technical Head Peter Hayden Pradeep Gharpure photocopying, recording or infrastructures to spearhead operational transformations. Persistent Systems Vice President - Cloud otherwise, without prior permission Technical Consultant Victor Collins Fulfills client needs through tailored services to boost product persistent.com and Infrastructure from CIOLOOK. faith and sales. Reprint rights remain solely with SME-SMO CIOLOOK. Siki is a passionate, strategic thinker with in-depth technical Siki Giunta Research Analyst Eric Smith experience in Cloud, and agile software development and HCLTech EVP CloudSMART and Innovation Transformation. She has driven solutions from SEO Execu?veAlen Spencer Google Ecosystem hcl.com concept development to global distribution and Business Unit implementation. Valon's fields of expertise include General Management, Valon Rexhepi Business Development, Google Cloud, People Skills, and Devoteam sales@ciolook.com Global Vice President Solution Architecture, and is driven every day by the belief that devoteam.com at Devoteam G Cloud without action, everything remains theory. July, 2024

Unbounded Ambition: Siki Giunta EVP CloudSMART and Google Ecosystem Business Unit, HCLTech Drive for Excellence Amidst Technological Transformation in the Digital Age Siki embodies the ethos of progress at HCLTech. "Technology “ can be harnessed to “ drive positive change and create impactful solutions in today's dynamic world.

riven by innovation and propelled forward by a visionary leader, a world where every industry D is seamlessly interconnected creates a realm of boundless possibilities and fosters transformative Every business, collaboration. Siki Giunta is one such leader who regardless of industry, possesses a deep understanding of connecting diverse “ industries and inspires others to embrace a shared must continuously vision of progress, unlocking endless opportunities for “ modernize to stay innovation. relevant and With over a decade of expertise in Cloud Computing, the Internet of Things (IoT) and Big Data, Siki is more successful in their than a tech aficionado but also a strategic thinker with a market. relentless passion for driving transformation. Her journey began in the early 2000s when she made significant contributions to the Business Service Management (BSM) market, laying the groundwork for her future endeavors. calling—a chance to make meaningful contributions in Being the EVP CloudSMART and Google Ecosystem the ever-evolving landscape of technology and Business Unit at HCLTech, Siki’s role is multifaceted. business. “I am fortunate to be able to do this at HCLTech,” Leading a team focused on formulating HCLTech's she reflects with gratitude. vision and strategy for CloudSMART and Industries, she’s at the forefront of shaping the future of cloud- With a firm commitment to innovation and a dedication driven business transformation. to understanding clients’ needs, Siki embodies the ethos of progress at HCLTech. Through a blend of With a hands-on approach to sales, marketing, R&D, expertise and empathy, she exemplifies how technology and venture financing, Siki ensures that HCLTech's can be harnessed to drive positive change and create vision remains at the pinnacle of industry innovation. impactful solutions in today’s dynamic world. But perhaps Siki’s greatest asset is her belief in the power of teamwork. Through her leadership, she has Trusted Advisors, Agile Solutions cultivated a global team of over 1,000 employees, instilling a culture of collaboration and excellence. Emphasizing the realm of client interactions, Siki places paramount importance on uncovering their ‘north Technology as the Key star’—the guiding business outcomes shaping their decisions. Across industries, the need for continuous Siki thrives on curiosity and a hunger for understanding modernization is evident, putting significant pressure with an insatiable curiosity about the evolving world. on clients to adapt swiftly. Closing the gaps between Emphasizing its important role across various sectors, their desired state and reality is crucial; Siki Siki remarks, “Technology is the accelerant to innovation acknowledges the urgency inherent in this endeavor. and transformation.” At HCLTech, Siki serves as both a At HCLTech, serving as a trusted advisor, agility is key in change agent and innovator, embodying qualities of addressing the need for speed. “We’ve transformed our attentiveness and adaptability. Understanding clients’ service delivery to meet this demand,” Siki notes, vision and challenges is paramount to highlight the emphasizing the company’s commitment to rapid and importance of empathy in driving effective solutions. reliable solutions. Agile methodologies underpin the Listening keenly to clients and colleagues alike, Siki delivery of services, requiring expertise and fosters collaboration and harnesses collective adaptability. creativity. “We do our best work when we work together,” Siki asserts, underscoring the collaborative spirit at Clients entrust HCLTech to comprehend their HCLTech. For her, this isn’t merely a job but life’s challenges and consistently deliver on their service

requirements. “We are their trusted advisor and service partner,” Siki affirms while highlighting the depth of trust and collaboration fostered between HCLTech and its clients. HCLTech is very much In the current landscape, speed is of the essence and HCLTech stands ready to navigate the complexities an engineering company “ leveraging expertise and innovation to propel clients and HCL Software, a toward their goals. HCLTech is committed to understanding client needs and efficiently delivering “ division of HCLTech, is solutions efficiently, HCLTech remains at the forefront of driving meaningful transformation in the digital age. developing new ways to use technology to Innovating with Confidence accelerate innovation. The evolving interest in Generative AI underscores the importance of cloud and data. Transformative GenAI solutions require robust multi-cloud management and data modernization. She suggests that essential infrastructure operations is needed to unlock the potential of GenAI applications. HCLTech’s nature of technological advancement, Siki remarks, CloudSMART strategy delineates the SMART Ways, “This is very exciting.” As an engineering company, enabling businesses to transition from experimental HCLTech, through its division of HCL Software, is at the phases to robust GenAI implementations. “We redefine forefront of developing innovative solutions to propel our clients’ business value through production-grade GenAI businesses forward. applications,” she underscores the significance of this evolution. Recent independent research in 2023 revealed a collective focus among businesses on leveraging For clients embarking on this journey, a trusted partner technology to navigate evolving landscapes. “We want with comprehensive capabilities is indispensable. “We to be part of their journey,” Siki asserts; she emphasizes play the role of a trusted advisor, equipped with HCLTech’s commitment to supporting clients in their engineering, software and services expertise,” she asserts. pursuit of technological excellence. With investments Investing in talent development and creating strategic in the CloudSMART portfolio, HCLTech is shaping the alliances with leading technology providers like NVIDIA future of industrialized services, marked by automation and SAP, HCLTech ensures it remains at the forefront of and predictable outcomes. The SMART Ways pave the innovation. “Our GenAI Labs, Cloud Centers of Excellence path for accelerated innovation and the tangible impact and Transformation Offices represent our dedication to of these strategic investments. client-centric solutions,” Siki notes, “These services illustrate our commitment in a tangible way.” Positioned as a preferred provider, HCLTech’s core competencies and proprietary products, crafted by With a focus on continuous improvement and a holistic HCL Software, distinguish it in the competitive approach to client partnerships, HCLTech stands as a landscape. “Our breakthrough intellectual property drives beacon of innovation, guiding organizations towards transformative solutions,” Siki showcases the company’s realizing the full potential of GenAI in today’s dedication to driving meaningful change through advancing business landscape. technology. In a world where adaptation is key, HCLTech remains steadfast in its commitment to Empowering Business Futures empowering businesses with cutting-edge technology, poised to unlock new realms of possibility and drive Technology serves as the driving force in the realm of unparalleled innovation. business innovation. Acknowledging the dynamic

The Power of Teamwork Siki’s approach is straightforward yet profound. “I try to lead by example,” she asserts, emphasizing the importance of continuous learning and leveraging one’s knowledge to excel in any role, whether managing people, a business, or a board of directors. “Facts are friends,” Siki adds, underscoring the reliance on objective truths in driving success for developers, engineers and managers alike. Central to Siki’s philosophy is the concept of teamwork. Hiring the best people is just the beginning and is important for fostering a shared vision and empowering team members to contribute meaningfully. Through mentorship and collaboration with capable peers, Siki cultivates a culture of excellence and independent thinking among team members, resulting in a cohesive and high-performing unit. Acknowledging the pivotal role teamwork plays in achieving organizational goals Siki affirms, “A well-orchestrated team is critical to success.” At HCLTech, Siki takes pride in the CloudSMART team’s transformative impact on service delivery. Through effective leadership and a steadfast commitment to teamwork, Siki exemplifies the qualities necessary for success in today’s dynamic business environment. Unlocking Potential The shift from ‘cloud first’ to ‘cloud always’ signifies a fundamental transformation in business dynamics. Cloud is now the predominant platform, Siki asserts majorly highlighting its central role in driving modernization and agility. While cost savings were once the primary motivation for migrating to the cloud, today’s focus is on leveraging cloud capabilities to drive revenue and maintain competitiveness. Digital transformation accelerates business agility. She emphasizes the transformative power of technology in reshaping business operations and revenue streams. At CloudSMART—a comprehensive solution designed to facilitate sustainable, modernized, adaptable, resilient, and transformative outcomes. CloudSMART “ My goal at HCLTech is to continue to do my best work provides the technology lens for digital transformation. She underscores its pivotal role in enabling businesses “ and deliver on my commitment to our clients, our Board to evolve continuously. Through the SMART Ways and shareholders. framework, CloudSMART offers tailored solutions to

CloudSMART offerings,” Siki explains the importance of understanding the suite of services available. During the session, the client acknowledged their lack of expertise in cloud-native development, which hindered their ability to fully leverage the benefits of the merger. “They were settling for migration due to time constraints,” Siki observes. Collaborating with the CloudSMART team and leveraging the Labs, the client embraced a plan that not only expedited the data center exit but also resulted in the development of new, cloud-native applications aligned with their evolving business processes. The plan ensured a seamless transition to cloud infrastructure. She highlights the successful collaboration between HCLTech and the client. Through strategic guidance and innovative solutions, HCLTech facilitated the client’s transformation enabling them to meet their objectives within the stipulated timeframe. This partnership exemplifies HCLTech’s commitment to driving impactful outcomes for its clients by empowering them to thrive in an ever- evolving digital landscape. expedite business transformation and foster Collaboration and Credibility are key,” Siki affirms, noting Moreover, HCL Software delivers tailored continuous modernization. “We take a business-led their pivotal role in fostering trust and synergy. sustainability solutions, further exemplifying the Embracing Opportunity approach,” Siki notes, highlighting the collaborative company’s commitment to environmental stewardship. process of aligning technical capabilities with strategic While communication and collaboration are intuitive, By investing in climate equity and innovation, HCLTech At HCLTech, Siki’s goal is clear—to continue to do her objectives. credibility—rooted in trust—is often overlooked. Siki demonstrates its dedication to driving transformative best work and deliver on the commitment to the highlights the significance of research, facts and change on a global scale. “We’re committed to building a company’s clients, the Board and shareholders. commitment in earning trust. “Leadership ensures Industry-specific solutions further enhance world where everyone can thrive,” Siki affirms. Additionally, Siki emphasizes the importance of CloudSMART’s efficacy, catering to diverse sectors holistic growth and success,” she shares underscoring continuous learning, ensuring readiness for upcoming such as manufacturing, life sciences, financial services, the importance of these principles in driving collective On a personal level, Siki places a high priority on technological advancements. “There are no limits to what and retail. “The SMART Way for Industry Cloud achievement across sales, marketing, R&D, and investor sustainability and appreciates the opportunity afforded we can achieve,” Siki concludes, highlighting the combines industry expertise with technical solutions,” relations. By prioritizing these values, leaders can by HCLTech to make a tangible impact. “I am grateful and boundless opportunities for growth and innovation in Siki affirms, showcasing HCLTech’s commitment to effectively navigate diverse functions and steer their proud,” Siki reflects, acknowledging the company’s role the ever-evolving landscape of technology and delivering transformative outcomes tailored to each organizations towards sustained success. in enabling individuals to contribute to a more business. sector’s unique requirements. sustainable future. Through collective action and Sustainability at the Core commitment, HCLTech and its employees strive to In a landscape defined by rapid change, CloudSMART create a world that supports the well-being of both emerges as a beacon of innovation, guiding businesses HCLTech CloudSMART integrates engineering and people and the planet. toward sustained growth and competitiveness. With its software expertise. Siki highlights its role in holistic approach and industry-specific solutions, empowering clients to manage their environmental Challenge to Success CloudSMART empowers organizations to embrace impact and embed sustainability across their digital transformation and thrive in today’s dynamic operations and supply chains. Through optimization of Outlining the client’s predicament Siki recounts, “A business environment. internal operations and fostering a collaborative multinational beverage manufacturer faced the challenge ecosystem, HCLTech cultivates a community dedicated of modernizing core applications and migrating from a data The Triad of Leadership to advancing sustainability goals. “Collaboration is key,” center due to an impending merger.” In response to their Siki notes underscoring the importance of collective RFP, HCLTech extended an invitation to the Siki emphasizes the importance of shared values among effort in driving meaningful change. CloudSMART Experience Day and Cloud Native Lab leaders across different functions. “Communication, Workshop. “We wanted them to fully grasp our

Security in the Cloud Best Practices for Protecting Your Digital Assets n a century where digital transformation is reshaping industries, cloud computing has become a cornerstone of I modern IT strategies. Its advantages, including scalability, flexibility, and cost-efficiency, are compelling. However, these benefits come with increased security challenges. As organizations migrate their data and applications to the cloud, safeguarding these digital assets becomes paramount. Understanding Cloud Security Challenges Before diving into best practices, it’s crucial to understand the security challenges inherent to cloud environments. Unlike traditional on-premises systems, cloud computing involves a shared responsibility model. While cloud service providers (CSPs) ensure the security of the cloud infrastructure, the responsibility for securing data, applications, and configurations often falls on the user. This shared responsibility requires a proactive approach to security. Adopt a Comprehensive Security Framework One of the first steps in protecting digital assets in the cloud is adopting a comprehensive security framework. Frameworks like the NIST Cybersecurity Framework or the CIS Controls provide a structured approach to security. These frameworks help organizations identify and manage risks, implement security controls, and ensure compliance with regulations. Key components include: • Identify: Understand your assets, data, and risks. • Protect: Implement controls to safeguard your assets. • Detect: Monitor and identify potential security incidents. • Respond: Develop plans for responding to security breaches. • Recover: Ensure mechanisms are in place to recover from incidents. Implement Strong Access Controls Access control is a fundamental aspect of cloud security. Ensuring that only authorized users can access sensitive data and applications minimizes the risk of breaches. 18 19 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

Best practices include: environments generate a wealth of data that can be analyzed to detect anomalies and potential threats. • Least Privilege Principle: Grant users the minimum Monitoring and auditing best practices: level of access required to perform their jobs. Regularly review and adjust permissions as needed. • Use Cloud-native Monitoring Tools: Leverage built- • Multi-Factor Authentication (MFA): Implement in monitoring tools provided by cloud service MFA to add an extra layer of security beyond just providers to track performance, security, and passwords. This can significantly reduce the risk of compliance. unauthorized access. • Implement Logging and Alerting: Configure logging • Role-Based Access Control (RBAC): Use RBAC to and alerting mechanisms to capture security events assign permissions based on user roles, making it and notify administrators of suspicious activities. easier to manage access rights efficiently. • Conduct Regular Audits: Perform regular security audits and vulnerability assessments to identify Encrypt Data at Rest and in Transit and address potential weaknesses. Encryption is crucial for protecting data both at rest Secure Application Development (stored data) and in transit (data being transmitted). It ensures that even if data is intercepted or accessed Cloud environments often host applications developed without authorization, it remains unreadable without in-house or by third parties. Ensuring the security of the decryption key. these applications is crucial for protecting digital assets. Encryption best practices: Application security best practices: • Use Strong Encryption Standards: Employ strong encryption algorithms such as AES-256 for data at • Adopt Secure Coding Practices: Follow secure rest and TLS for data in transit. coding guidelines to prevent vulnerabilities such as SQL injection, cross-site scripting (XSS), and buffer • Manage Encryption Keys Securely: Use cloud- native key management services or external overflows. hardware security modules (HSMs) to manage and • Conduct Regular Security Testing: Implement regular security testing, including static and protect encryption keys. dynamic analysis, to identify and remediate Regularly Update and Patch Systems vulnerabilities. • Use Web Application Firewalls (WAFs): Deploy Cloud environments, like any other IT infrastructure, WAFs to protect applications from common require regular updates and patches to address threats and attacks. vulnerabilities. Failure to keep systems up to date can expose your digital assets to threats. Conclusion Update and patch management best practices: Protecting digital assets in the cloud requires a • Automate Updates: Where possible, automate the multifaceted approach that encompasses technology, application of updates and patches to ensure timely processes, and people. By adopting a comprehensive security framework, implementing strong access protection. • Regularly Review and Test: Periodically review controls, encrypting data, and following other best patch management practices and test updates in a practices outlined above, organizations can staging environment before deploying them to significantly enhance their cloud security posture. production. Monitor and Audit Cloud Environments Continuous monitoring and auditing are essential for identifying and responding to security incidents. Cloud 20 www.ciolook.com |July 2024 |

Cloud-First Strategies How Organizations are Leveraging Cloud for Competitive Advantage n modern business, cloud computing has emerged as a game- changer, reshaping how organizations operate and compete. I Embracing a cloud-first strategy is not just about moving to the cloud but about leveraging its potential to drive significant competitive advantage. As companies increasingly adopt cloud technologies, understanding how they harness the cloud to outperform competitors is crucial. The Shift to Cloud-First Strategies A cloud-first strategy prioritizes the use of cloud solutions for new projects and applications, with the cloud becoming the default choice over traditional on-premises infrastructure. This shift is driven by several factors, including the need for agility, scalability, cost efficiency, and access to cutting-edge technologies. Key drivers behind the cloud-first approach include: • Business Agility: The ability to rapidly deploy and scale applications is crucial for responding to market changes and customer demands. • Cost Efficiency: Cloud services often provide a pay-as-you-go model, which reduces the need for significant upfront capital investment and allows for more predictable operational expenses. • Innovation: Access to advanced technologies such as artificial intelligence, machine learning, and big data analytics enables organizations to innovate and gain insights that were previously out of reach. Enhancing Operational Efficiency One of the primary ways organizations gain a competitive advantage through cloud adoption is by enhancing operational efficiency. Cloud computing offers tools and services that streamline operations, automate processes, and reduce the need for manual intervention. Examples of operational efficiencies include: • Automated Scaling: Cloud platforms enable automatic scaling of resources based on demand, ensuring optimal performance and reducing the risk of over-provisioning. 22 23 www.ciolook.com |July 2024 | www.ciolook.com | July 2024 |

The cloud revolution empowers • Cost Optimization: Cloud providers offer various campaigns. This increases customer satisfaction pricing models, including reserved instances and and loyalty. collaboration across borders and time zones, spot instances, which allow organizations to • Omnichannel Support: Cloud-based customer optimize costs based on their usage patterns. relationship management (CRM) systems facilitate fostering global connectivity and accelerating • Centralized Management: Cloud-based seamless interactions across multiple channels, management tools provide a unified view of IT including email, chat, social media, and phone, progress in every sector. resources, making it easier to monitor, manage, and ensuring a consistent and responsive customer optimize infrastructure. experience. • Scalability and Reliability: Cloud services provide Driving Innovation and Agility the scalability and reliability needed to handle varying levels of customer demand, ensuring that Cloud-first strategies empower organizations to applications remain available and performant innovate more rapidly by providing access to cutting- during peak periods. edge technologies and services. This capability fosters a culture of continuous improvement and Enabling Global Expansion experimentation. Cloud computing facilitates global expansion by Ways in which the cloud fosters innovation and agility providing organizations with the infrastructure needed include: to operate in multiple regions without the complexities of managing on-premises data centers. • Rapid Prototyping: Cloud environments allow organizations to quickly build and test prototypes How the cloud supports global expansion includes: without significant investment in hardware or infrastructure. This accelerates the development of • Global Reach: Cloud providers have data centers new products and services. located around the world, allowing organizations to • Advanced Analytics: Cloud platforms offer robust deploy applications and services closer to their analytics tools and big data capabilities, enabling customers. This reduces latency and improves organizations to derive actionable insights from performance. large datasets. This helps in making data-driven • Localized Compliance: Cloud services often include decisions and identifying new business compliance and data residency features that help opportunities. organizations meet regional regulations and • Integration of Emerging Technologies: The cloud standards, making it easier to operate in new provides access to emerging technologies such as markets. artificial intelligence, machine learning, and the • Scalable Infrastructure: Cloud platforms offer Internet of Things (IoT) that can be integrated into scalable infrastructure that can quickly adapt to business processes to enhance capabilities and the demands of new markets, enabling drive innovation. organizations to expand their operations without significant capital investment. Improving Customer Experience Conclusion Organizations are leveraging cloud technologies to improve customer experiences by delivering faster, Leveraging cloud technologies through a cloud-first more personalized, and more reliable services. Cloud- strategy provides organizations with a competitive based solutions enable businesses to respond more advantage by enhancing operational efficiency, driving effectively to customer needs and preferences. innovation, improving customer experience, supporting Strategies for enhancing customer experience include: global expansion, and enabling effective collaboration. As cloud technologies continue to advance, • Personalization: Cloud platforms enable the organizations that effectively harness their potential collection and analysis of customer data to deliver will be well-positioned for long-term success and personalized experiences and targeted marketing growth. 24 www.ciolook.com |July 2024 |

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Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (3)

Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (3)

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