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Get Ready to Ace CRT-261 Service Cloud Consultant Certification Exam 2023 Prepare with Confidence!

Looking to excel in the CRT-261 Service Cloud Consultant Certification Exam 2023? Prepare yourself for success with our comprehensive study guide, practice questions, and expert tips. Gain in-depth knowledge of Service Cloud concepts, best practices, and industry trends. Master the key skills required to provide exceptional service and drive customer satisfaction. Our resources empower you to confidently tackle the exam and earn your Service Cloud Consultant Certification. Don't miss this opportunity to enhance your career and become a recognized expert in the field. Start your journey now!<br>

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Get Ready to Ace CRT-261 Service Cloud Consultant Certification Exam 2023 Prepare with Confidence!

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  1. C E R T S GR A DE High Grade and Valuable Preparation Stuff High Grade and Valuable Preparation Stuff Salesforce CRT-261 Prepare for your Service Cloud Consultant Certification Exam Questions And Answers PDF Format: For More Information – Visit link below: https://www.certsgrade.com/ Version = Version = Product Visit us athttps://www.certsgrade.com/pdf/crt-261/

  2. Latest Version: 28.0 Question: 1 Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step. What should a consultant recommend to address this problem? A. Configure Process Builder B. Activate a Validation Rule C. Define Case Escalation Rules D. Create a Case Macro Answer: D Question: 2 A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers A. CTI Adapter configuration B. Lightning Console enablement C. Call Center Definition File creation D. Service Console case creation configuration Answer: A, C Question: 3 Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider? A. Omni-Channel B. Entitlements C. Case Escalation D. Case Milestones Answer: B Visit us athttps://www.certsgrade.com/pdf/crt-261/

  3. Question: 4 The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers A. Number of cases closed by self-service users. B. Average call handle time by team. C. Number of Knowledge articles created each month. D. Number of cases created using Communities by month. Answer: A, D Question: 5 Which three are characteristics of Visual Workflow? Choose 3 answers A. Apex code must be used to update fields in the database. B. Elements can be used to pass data to legacy systems. C. Apex code must be used to pass data to legacy systems. D. Only one version of a flow can be activated at a time. E. Elements can be used to update fields in the database. Answer: A, B, D Visit us athttps://www.certsgrade.com/pdf/crt-261/

  4. For More Information – Visit link below: http://www.certsgrade.com/ PRODUCT FEATURES 100% Money Back Guarantee 90 Days Free updates Special Discounts on Bulk Orders Guaranteed Success 50,000 Satisfied Customers 100% Secure Shopping Privacy Policy Refund Policy Discount Coupon Code: CERTSGRADE10 Visit us athttps://www.certsgrade.com/pdf/crt-261/ Powered by TCPDF (www.tcpdf.org)

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