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In todayu2019s multi-vendor IT environment, service integration has become a vital discipline. Organizations are no longer relying on a single provider to manage their IT services. Instead, theyu2019re embracing specialized service providers for various functions, creating a need for structured governance and collaboration. This is where SIAM (Service Integration and Management) and ITIL 4 (Information Technology Infrastructure Library) come into play. Both frameworks help ensure seamless service delivery, but they differ in scope, focus, and certification paths.
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