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Top ServiceNow ITSM Features Every Enterprise Should Use

IT Service Management (ITSM) is a strategic, systematic approach to designing, delivering, managing, and improving how companies use IT. It also ensures your IT services remain aligned with business needs and integrates different practices and processes to enable end-to-end delivery. Essentially, the approach paves the way for higher productivity, lower costs, and better user satisfaction.

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Top ServiceNow ITSM Features Every Enterprise Should Use

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  1. TransformingITfrom aCostCentertoa StrategicBusiness Asset The7PillarsofModernITService ManagementwithServiceNow Presentedby Diacto

  2. TheModernEnterpriseDemands aStrategicApproachtoIT ITServiceManagement(ITSM) isastrategic,systematicapproachto designing,delivering,managing,andimprovinghowcompaniesuseIT, ensuringservicesremainalignedwithbusinessneeds. LowerCosts Optimizingresourcesand reducingoperationalfriction. BetterUserSatisfaction Deliveringseamless,high- qualityserviceexperiences. HigherProductivity Empoweringteamstowork moreefficiently. Intoday'scomplexITenvironments,areactiveapproachisnolongerviable.Thegoalistomove beyondfirefightingandbuildanITfunctionthatactivelydrivesbusinessvalue. G NotebookLM

  3. TheFoundation:7PillarsofaModernITSMFramework ServiceNowITSMprovidesasuiteofcorecapabilitiesthatformthefoundationofa resilient,efficient,andstrategicITorganization.Let'sexploreeachpillar. Service Catalog GNotebookLM

  4. TheChallenge Unmanagedincidentscauseservicedisruptions, frustratingusersandimpactingbusinessoperations. TheServiceNowSolution Anintelligentsystemtotrack,manage,andresolve incidentsefficiently.Itallowsyoutoanalyzethebusiness impactofincidents,enablingdata-drivenprioritiaation. Pillar1:FromReactive Firefightingto ProactiveControl withIncident Management KeyBenefits PrioritizewithPrecision:Focusresourcesonthe mostcriticalissuesfirst. MininiizeDisruptions:Ensurepromptresolutionto keepservicesrunningsmoothly. Enhance Stability:Trackincidenttrendstoinform long-termimprovements.

  5. TheChallenge IncomplexITenvironments,thesameproblemsoften reappear,drainingresourcesanderodingconfidence. TheServiceNowSolution Anadvancedanalyticalapproachusingrootcause analysistodiscoverthesourceofrecurringincidents. KeyBenefits ResolveRepeatedProblems:Endthecycleof recurringticketsforgood. ReduceBusinessImpact:Proactivelycontainproblems beforetheyescalate. CreateaStableITEnvironment: Increasetheoverall reliabilityandperformanceof yourITservices. GNotebookLM Pillar2:Eradicating RecurringIssues withProblem Management

  6. TheChallenge ModernITmustrespondtofrequentchanges—both plannedandunexpected—withoutcompromisingstability. TheServiceNowSolution Arobustframeworktomanagechangesefficiently,from immediateresponsetoautomatedimplementation. KeyBenefits AccelerateLow-RiskChanges:Automatetheapproval processforstandardchanges,boostingefficiency. EnsureSeamlessScalability:Auto-strategize,evaluate, andimplementchangestosupportgrowth. MitigateRisk:Respondtoallchangeswithastructured, controlledprocess. GNotebookLM Pillar3:Mastering ITAgilitywith Change Enablement

  7. TheChallenge Criticalknowledgeisoftensiloedwithinteamsor individuals,creatingbottlenecksandinconsistent service. TheServiceNowSolution AunifiedplatformthatallowsITteamstoeffortlessly create,store,andshareenterpriseinformation. KeyBenefits EmpowerUserSelf-Service:Enableusersand IT stafftoresolvetheirownqueriesquickly. ImproveDecision-Making:Createacentral knowledgerepositoryforconsistent,informed decisions. EnhanceUser£aperience:Expeditequery resolutionandboostsatisfaction. Pillar4:Centralizing Intelligencewith Knowledge Management

  8. TheChallenge Basicreportingshowswhathappened,butnotwhyit happenedorwhattodonext. TheServiceNowSolution CustomizabledashboardsthatgobeyondarchaicITSM reporting,providingreal-timevisibilityinto thekey metrics thatdrivecontinualserviceimprovement. KeyBenefits MakeData-DrivenDecisions:Gainreal-timeinsight toidentify bottlenecksandspottrends. TrackWhatMatters:MonitorcrucialKPlslike MTTR,incidentvolume,andSLAcompliance. AlignITwithBusinessObjectives:EnsureyourlT effortsaredemonstrablysupportingstrategicgoals. Pillar5:GainingTrue OperationallnsightwÎth PerformanceAnalytics Acalytics G NotebookLM

  9. TheMetricsThatDriveContinualImprovement MTTR(MeanTimeToResolution) 10hOurs 8riouis 6IIOUfS IncidentVolumebyCategory Network 35'X 8.2hours Software 25% 4nour$ 2hours UserAccess 15' Hardware 25S 0Eours May19May13stay17rJnn6May16May20May90 Tracktheaveragetimefromticketcreationtoresolution,Adeclining MTTR isadirectindicatorofincreasingITefficiencyandusersatisfaction. Visualizewhereincidentsareoccurring.Thisdataiscriticalforidentifying unstableservicesandprioritizingproblemmanagementefforts. 5elf-ServiceAdoptionRate SLAComplianceRate Monitoryourability tomeet service-levelagreements. Thisisacoremetricfor demonstratingIT's reliabilityandcommitmentto thebusiness. Measurethepercentageofissues resolvedviatheknowledgebase andsewicecatalog.Higher adoptionprovesthesuccessof yourself-servicestrategyand freesuplTstaff. 72O›6 90% 98.5% DescriptioninSourceSerifPro DescriptioninSourceSerifPro WNotebookLM

  10. TheChallenge WithoutaclearmapofyourITassetsandtheir relationships,troubleshootingisslowandchangeimpact analysisisguesswork. TheServiceNowSolution Adynamic,real-timeCMDBthatprovidescomplete visibilityintoyourITassets,services,andtheirintricate connections, KeyBenefits EnableSmarterTroubleshooting:Understandexactly howsystemsconnecttoresolveissuesfaster. StrengthenChangeAnalysis: Accuratelypredictthe impactofchangestoreducerisks. EnsureOperationalAccuracy:Maintainahealthy, up-to-dateviewofyourentireITecosystem. Pillar6:AchievingTotal Visibilitywitha ConfigurationManagement Database(CMDB) GNotebookLM

  11. TheChallenge Cumbersome,manualprocessesfor requestingITservices leadto userfrustrationandcreateunnecessaryworkfortheITteam. TheServiceNowSolution Aninteractive,mobile-friendlyUserInterfacethatallowsusersto easilyrequestservicesandproductsthroughacentralizedportal. Pillar7:Deliveringa ModernExperience KeyBenefits DriveSelf-ServiceAdoption: Reducecallsandemailsto yourITteamwithanintuitiverequestportal. Improve UserSatisfaction:Provideaseamless,drag-and- dropexperiencewithvirtualassistance. StandardizeServiceDelivery: Ensure allrequestsare handledefficientlythroughautomatedworkflows. withtheService Catalog G NotebookLM

  12. From7Pillarsto3CoreBusinessOutcomes HigherProductivity:Drivenby self-service,fasterresolutions,and automatedworkflows. Lower Costs:Achievedbyreducing recurringproblems,automating changes,andimprovingoperational efficiency. BetterUserSatisfaction:Delivered throughamodernservicecatalog, rapidincidentresponse,and proactiveproblem-solving. AfullyimplementedServiceNowITSMplatformtransformsITfromareactive supportfunctionintoaproactive,strategicengineforbusinesssuccess. G NotebookLM

  13. APowerfulPlatform Requiresan ExperiencedPartner ThejourneytotransformyourIT servicesrequiresmorethanjust technology.ItdemandsapaHner withthedeepexpertisetoalign theplatform'scapabilitieswith youruniquebusinessgoals. ThisiswhereDiactomakesthe difference. ''J G NotebookLtVi

  14. WhyEnterprisesTrustDiactoforServiceNowITSM 1.DecadesofCollective Experience Wehaveaproventrackrecordof helpingenterprisesofallsizesleverage ServiceNowtoitsfullestpotential. 3.AFocusonBusinessValue Wedon'tjustimplementsokware;we transformITintoastrategicadvantage thathelpsyouderivemorevaluefrom yourinvestment. 2.ComprehensiveServices Ourexpertisecoverstheentire lifecycle,fromstrategicconsultingand roadmappingtoimplementationand ongoingsupport. 4.ATruePartnership Weworkalongsideyourteamto ensureasuccessful transfoimation thatmeetsyourspecificneedsand objectives. GNotebookLM

  15. Let'sDiscussYourITSMStrategy Ourspecialistsarereadytohelpyoumapthèsecapabilitiestoyour specificbusinesschallengesandbuildaroadmapfortransformingyour ITservices.Let'sexplorehowwecanmakeadifferencetogether. Email:info@diacto.com USALocations:Austin,Texas|SaltLakeCity,Utah INDIALocation:Pune,Maharashtra DÏOCtO GNotebookLM

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