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How Hotels Can Make Their VIP Guests Feel Extra Special

In hospitality industry, every guest at your hotel is VIP. After all, the success of your hotel is relied on them.

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How Hotels Can Make Their VIP Guests Feel Extra Special

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  1. EDEN RESIDENCE Your Luxurious Home-Away-From-Home HOW HOTELS CAN MAKE THEIR VIP GUESTS FEEL EXTRA SPECIAL

  2. Key takeaways: Things to discuss: Be There To Fulfill their Needs Ease Any Tension Understanding What they Want Providing Personalized Customer Service Updating Technology Asking for Regular Feedback

  3. Who can be your VIP guest? Well, in hospitality industry, every guest at your hotel is VIP. After all, the success of your hotel is relied on them. While great customer service is important in every business, hospitality industry differs from others as it is all about services. It is important to treat all guests with respect and deliver personalized services so that they can keep coming back—or at least, recommend your name to others.

  4. Be There To Fulfill their Needs Treat them with utmost care. It goes without saying that every guest at your hotel deserves a special treatment. It gives them a positive experience they will want to repeat. Your staff should be attentive, responsive and at the beck and call of the guests. This will encourage the guests to become loyal to your hotel.

  5. Ease Any Tension: Not all guests are the same. Some of them can be unpredictable, volatile and emotionally charged. Here you need to remain calm and pacify them. Listen to their concerns and try your best to resolve their problem. All of this will convey a message that you are taking your job seriously.

  6. Don’t hesitate to delve deeper into the problem. UNDERSTANDING WHAT THEY WANT Once your guest is relaxed, ask them how you can help them. They might be frustrated by slow internet, but only because they are not able to make video call. Understanding the exact nature of their problem will give more options, allowing you to pacify them faster and efficiently.

  7. Providing Personalized Customer Service Services should be personalized so that a guest could feel that he or she is the most important person at that moment. From front office that recognize the guest or call them by name, that are willing to help, that remember the preferences of a guest, and that are able to provide information make a big difference.

  8. Updating Technology Hospitality might be counted among the oldest businesses in the world, but the modern age requires it to be equipped with technology to reach the fullest potential. For example, a management software can simplify check-in and check-out process, generate financial reports, manage staff and automate daily tasks, relieving the burden on the your hotel staff.

  9. Asking for Regular Feedback This is important to keep impressing your VIP hotel guests by raising your service standards. Feedback and acting on feedback has always been important. It helps you know how the customers feel and if they are going to come back. While it might not be feasible to ask customers to write a feedback note, you can ask them to drop their review online about your hotel.

  10. Contact Us We'd love to talk. Phone Number +966 (12) 236 7476 Email Address info@eden-residence.com Website www.eden-residence.com

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