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GirikSMS Introduction

GirikSMS leverages real-time data from the Salesforce Data Cloud and conversational AI to provide tailored assistance to the needs of each customer. GirikSMS uses deep learning models and natural language processing to serve up content that continuously adapts to changing customer needs in real-time. With GirikSMS, Salesforce customers can go live in minutes and unlock the real value of their CRM data.<br><br>

GirikSMS
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GirikSMS Introduction

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  1. About Girik SMS Girik SMS provides the capability to enable Texting (SMS/MMS), WhatsApp messaging, and Website chat services on a customer’s Salesforce Instance. Girik SMS is a Salesforce Native application meaning it is built on Salesforce Platform using Standard Salesforce functionalities. Girik SMS currently provides application licenses only. It does not provide a license for Texting or WhatsApp messaging services. These licenses are procured from existing players in the market including Twilio, Vonage, Message Bird, etc. Girik SMS will be providing a “Messaging services license” in upcoming releases. Girik SMS is also looking forward to enabling “CTI Services” directly from the application in coming releases. .

  2. GirikSMS Differentiators GirikSMS Read More

  3. WebChat Girik SMS is the only app in the market providing a Website chat feature along withText, and WhatsApp messaging services. Users can deploy a chat component on their website for direct communication with Salesforce service agents. The platform features a dedicated webchat window and automated bots for streamlined customer Interaction. Business use case: Businesses can leverage the Webchat feature to drive additional traffic from their website. Multiple incoming channels ensure an increase in the number of incoming customers and eventually lead to increased conversions.

  4. WebChat

  5. Smart ChatBots Utilizing standard Salesforce Einstein bots, customize chatbots for specific actions with tailored datasets and intents. Smart Chatbots initiate customer conversations, capturing initial details and seamlessly redirecting them to Salesforce agents. Business use case: Deploy smart chatbots on WhatsApp or Website to handle initial tasks like capturing basic information or case details. Bots act as the first contact, redirecting chats to service agents. They can also provide knowledge articles, reducing the workload on service agents.

  6. Smart ChatBots

  7. All Inbox Feature All Inbox feature functions like an email inbox, consolidating Text, WhatsApp, and Website chats in one unified platform. With powerful tools such as chat filters, search by name or number, and inline texting, service agents can efficiently manage all chats in one place. This eliminates the need to switch between multiple screens, streamlining customer responses. Business use case- Equip your agents to handle incoming traffic at one place. Reduce the amount of time an agent spends on responding to customers.

  8. All Inbox Feature

  9. Multi Conversation View Multi Conversation Window streamlines service agents' efficiency by facilitating simultaneous engagement with multiple customers across text, WhatsApp, and website chat on a single screen. This feature centralizes the support process, providing agents with a unified interface, and eliminating the need to switch between screens for managing inquiries. Business use case- Empower your agents with the ability to handle a higher volume of customer interactions while minimizing the time and effort spent on navigating between multiple windows..

  10. Multi Conversation View

  11. ChatGpt Chat Analysis Girik SMS is the first in-market application to use the power of CHATGPT to analyze service agent's chats and provide recommendations on how to improve chats or do a detailed analysis of agent- customer chats. This feature is available in every chat window for ease of use. Business use case- Businesses can leverage this feature to analyze and improve service agents' chats ultimately leading to improved outbound communication and conversion.

  12. ChatGpt Chat Analysis

  13. CO-Pilot (AI Personal Assistant) Co-Pilot, a generative AI search, serves as an internal assistant for businesses. Trained on internal documents like HR docs, and Knowledge articles, it supports agents with instant answers. Similar to ChatGPT, Co-Pilot quickly responds to questions from training data, accessible directly in Salesforce. It strictly relies on internal data, ensuring no access to external information. Business use case- Equip your agents with an AI-based powerful assistant to support agents in their day-to- day conversation with customers.

  14. CO-Pilot (AI Personal Assistant)

  15. GirikSMS General Features GirikSMS Read More

  16. One to One Conversation Girik SMS provides customers the capability to initiate one on one conversation (Text and WhatsApp) from Salesforce. A dedicated conversation window is available on every salesforce object i.e. Lead, Accounts, and Opportunity which provides a dedicated place for service agents to chat with individual customers. Business Use case- Capability of Service agents to reach out to customers one one-on-one directly from Salesforce via SMS, MMS, and WhatsApp Chats. So that specific customers can be targeted with customized messaging leading to increased conversion.

  17. One to One Conversation

  18. Bulk Messages Bulk messaging functionality allows sending out outbound Bulk messaging to customers (Prospects or new or existing). Bulk message can be initiated in multiple ways- Bulk message from list views, Bulk message from Campaigns, Bulk messages using reports. Business Use case- Capability to initiate Bulk outbound messages from within Salesforce. So that service agent can reach out to mass customers just with a few clicks.

  19. Bulk Messages

  20. Schedule Messages Schedule message functionality allows scheduling the outbound messaging on a certain frequency like Monthly, Weekly, Daily, etc. Customizations like sending a message 1 hour before or 1 day before are also available. Business Use case- Capability to schedule outbound messaging on a pre-determined frequency. So that customer receives customized messaging at regular intervals, leading to an increased conversion rate.

  21. Schedule Messages

  22. Schedule Campaigns Schedule campaign functionality allows scheduling outbound messaging on Campaign object only. It allows sending outbound messaging on campaigns on a pre-determined frequency like monthly, weekly, bi-weekly, etc. The frequency can be customized as per business requirements. Business Use case- Businesses can leverage this functionality to run automated campaigns directly from Salesforce, without any need for human intervention.

  23. Schedule Campaigns

  24. Drip Campaigns Drip campaign functionality allows sending a series of pre-written messages or content to a targeted audience over a specific period. Using drip campaigns companies can target customers through a series of pre-written messages going out based on the customer activity like opening a message etc. Business Use case- Businesses can leverage drip campaigns to automate their outbound reach to customers which can be customized as per business requirements.

  25. Drip Campaigns

  26. Opt-Out Function Opt-out functionality enables customers to opt out of receiving regular messages. This is an automated process that allows customers to text keywords like STOP, and UNSUSBCRIBE on the chat and the system automatically marks them out of receiving any further communication. Business use case- Businesses can leverage OPT OUT functionality to allow flexibility to their customers to choose out of receiving any communication from the company. This comes under ethical practices of customer communication.

  27. Opt-Out Function

  28. Girik SMS Setup This covers the settings available in Girik SMS. Setup Assistant- Step by step setup process to help admin configure Girik SMS. Smart Debug log- Automatically detects any bug arising in application. WhatsApp Templates- Allows creation of WhatsApp templates in the backend, that can be leveraged by agents while chatting with customer. SMS Templates- Allows creation of texting templates in the backend, that can be leveraged by agents while chatting with customer. Map Number- Allows mapping of WhatsApp numbers and Text numbers with respective service agents. Automated Pop-Ups- This functionality enables automated pop-ups for every incoming message in system. It ensures agents don’t miss any incoming customers. Message history tracking- Girik SMS automatically stores all the messages incoming and outgoing of Salesforce.

  29. Girik SMS Setup

  30. THANKYOU +1 480-382-1320 Contact Sales -sales@giriksms.com Contact Support- support@giriksms.com Find us at- www.giriksms.com

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