Eliminate QuickBooks error message 15222 in Desktop

2. • When you update QuickBooks and payroll, you get all the latest features and security updates with it. However, sometimes, this process doesn’t go as expected. Such as when you receive error 15222 when trying to update the software. • It can be annoying roadblock when trying to use QB to effectively manage your finances. But, it can be resolved with the appropriate troubleshooting steps, as we discuss here in this article. • What Happens When You Receive Error 15222 in QuickBooks? • When you encounter Error 15222 in QB, the program will display an error notice stating "Error: The payroll update file's digital signature cannot be confirmed. Error 15222." And it means you won’t be able to download updates to QB and to its associated payroll feature. • Some of the signs and symptoms of this problem include the inability to update the payroll feature and the software's inability to validate the digital signature of the payroll update file. In some cases, it can crash the software too. Other users on the workstations can also have trouble connecting and opening the company file. • Other problems that may develop as a result of this error include: • Payroll processing is difficult. • Employee payroll taxes were calculated incorrectly. • Employees not being paid on time; incorrectly stated year-to-date payroll numbers Payroll taxes were incorrectly recorded. What Happens When You Receive Error 15222 in QuickBooks? Other problems that may develop as a result of this error include:

3. Related Factors Causing QB Error 15222 • It can be a bit tricky to define the specific root of the error 15222 in QB. Some of the apparent causes can actually be the symptoms of the problem. For example, the error is often associated with the verification failure of digital signatures. But it’s a rather unclear underlying reason because there’s no direct way to verify a digital signature. There can be other factors that caused the verification to fail, such as corrupt files or improper IE settings. The list below briefly discusses some of the links in the entire cause and effect chain of the error: • • If the shared download disk is mismapped, the payroll update file cannot be downloaded and validated. • • Missing payroll update component: A damaged file or library can cause this issue. • • Firewall or security software issues can prevent the application from verifying the payroll update file's digital signature. • • Incorrect IE settings: IE downloads and validates the payroll update file, and if IE settings are not up to mark, the process can fail resulting in various errors. • • Error 15222 can also result from a firewall blocking updates. • • FCS service down: QuickBooks payroll updates need FCS (File copy service), and if the service isn’t running, QB can throw errors. • • Error 15222 can also occur if QuickBooks installation is corrupted. • Things You Can Do to Patch Issues Leading to Error 15222 in QuickBooks • Although, error 15222 when updating QB can be annoying, it is fixable if you implement certain troubleshooting steps. Related Factors Causing QB Error 15222

4. • Update QuickBooks in Safe Mode and As an Administrator! • Downloading updates as an administrator in Windows safe mode might be an efficient way to resolve Error 15222. This is due to the fact that safe mode only uses the essential system files and drivers, which can help resolve issues that prevents the program from updating properly. Running the program as an administrator can also verify that the update is installed with the proper rights and access. • First, start your PC in Safe mode: • Restart and press F8 repeatedly. Select "Safe Mode with Networking" from Advanced Boot Options. • You can also go to Safe mode by going to windows Settings System Recovery. Then select Advanced startup and click on restart now. After the PC restarts, select Troubleshoot Advanced options Startup Settings Restart. The PC will restart again. This time, you will see a list of options. Press f5 to start in Safe mode with networking, which will restart your PC in safe mode with internet/networking enabled. • Now, update QuickBooks and make sure to start as an administrator. • 1. Right-right QuickBooks and select ‘Run as administrator’ • 2. Select Yes when you receive the prompt for confirmation. • 3. This will allow QuickBooks to run with admin privileges. • Now you can update it as you normally would. • 1. Go to Help and select Update QB • 2. Go to “update now” tab and select all the updates • 3. Select “reset Update” checkbox Update QuickBooks in Safe Mode and As an Administrator! First, start your PC in Safe mode:

5. Fix Program Issues with Tool Hub from QuickBooks • Tool hub is a collection of other tools that can help in diagnosing and troubleshooting issues with the software. One of the tool is “Quick Fix My Program,” which can scan the program files for any errors and fix them. • To do that, • 1. Close QuickBooks and all other background processes. • 2. Simply download the Tool Hub from QuickBooks website and run it. The tool automatically opens as administrator, so you will need to click Yes when the prompt for confirmation appears. • 3. Click on “Program Problems” tab • 4. Click on “Quick Fix my problem” • 5. Let the tool run a quick repair (which won’t take more than a minute) • If it fixes the error, you can start using QB normally. But if it didn’t you can also try a similar repair tool but that takes extra time and cleans any erroneous files more comprehensively. • To do that, you need to go to Program Problems tab and then select “QuickBooks Program Diagnostic Tool.” It can take up to ten minutes for this to complete the repair process Fix Program Issues with Tool Hub from QuickBooks

6. Manually Install Digital Signature for QuickBooks Executable File • Normally, after installing QB, you would have all the digital signatures installed automatically which helps in verification of the program and other data files. However, under some issues with the program files, you can try to manually install the signatures too. • 1. Go to QuickBooks installation folder. It is typically located at C:\Program Files(x86)\Intuit\QuickBooks • 2. Find qbw64.exe file. For 32 bit users, find qbw32.exe file. • 3. Right-click the file and open Properties • 4. Open Digital Signatures tab. • 5. Select the signature that you see and then click ‘Details’ • 6. Open “view certificate” and click on “install certificate” • 7. Click Next and then Finish • 8. Do this for the 2nd certificate too • Then, restart QuickBooks and your computer too. This can sometimes fix issue 15222 in QuickBooks if it was caused by missing digital signatures. Manually Install Digital Signature for QuickBooks Executable File

7. • Ignore QuickBooks in the Firewall Rules • It’s possible that QuickBooks error 15222 is due to the firewall system blocking the update. This can be fixed by ignoring QuickBooks from the rules of firewall or by adding the program as an exception. This will QuickBooks to freely connect to the servers and downloading the update files without getting blocked. • 1. Open Firewall Settings for Defender. Click on the Start Button and type “Windows Firewall” and when the firewall appears, press enter • 2. You can also open it by going into Control Panel Windows Firewall • 3. Click on “Allow an app or feature through Windows Firewall” option. • 4. Click “Change Settings” button because sometimes are blocked for modifications for security reasons. • 5. A list of programs will appear, scroll down to find "QuickBooks.” If you can’t find it, you need to add it manually: • a. Click on the "Allow another app" button at the bottom of the window. • b. Next, Select "Browse" button and find the QuickBooks executable file (QBW32.exe or QBW 64.exe) in the installation folder. • c. Once you've located the file, select it and click on the "Open" button. • d. Click on the "Add" button, then the program will be added to the list of allowed programs. Ignore QuickBooks in the Firewall Rules

8. • 6. Check the boxes next to them to allow them through the firewall. Selecting both checkboxes will ensure that it will be through the firewall in both private and public networks. • You will prevent QuickBooks from being blocked from communicating over the firewall by adding it to the list of permitted programs and this will potentially eliminate update errors like QB error 15222. • Sometimes troubleshooting the issue can be a complex process and may require technical expertise. If you have followed the instructions above but haven’t been able to successfully resolve QuickBooks Error 15222, it may be best to ask for help. You can get in touch with our tech support by calling at: +1 855- 738-1472. They are available around the clock to provide guidance and support of all kind that you need to resolve issues with QuickBooks. Source: https://accounting-assist.mypagecloud.com/blog/things-you-can-do-if-error-15222-when- updating-quickbooks-is-not-going-away