Pharmacy Pioneers Most Influential Chief Pharmacy Officers

1. October Issue 03 2024

2. Cover Story Jawad Saleh How One Leader is Changing the Face of Pharmacy 08

3. Madeline Camejo Guiding Pharmacy’s Evolu?on with Experience and Insight 24 Profiles Susan Mashni Shaping the Future of Pharmacy with Passion and Purpose 32 Cura?ve Therapies Shaping the Future of Disease Management 18 Articles 28 Digital Therapeu?cs The Future of Pa?ent-Centric Healthcare

5. PHARMACY PIONEERS: MOST INFLUENTIAL CHIEF PHARMACY OFFICERS Featuring Person Company Brief Jawad is a celebrated leader focused on enhancing healthcare delivery through strategic leadership, opera?onal excellence, and a commitment to improving pa?ent care and safety standards. Hospital for Special Surgery hss.edu Jawad Saleh Chief Pharmacy Officer Madeline Camejo, MS, Pharm. D. Chief Pharmacy Officer Dr. Madeline is recognized not only for her leadership but also for her mentorship within the pharmacy community. Bap?st Health South Florida bap?sthealth.net Dr. Rita's contribu?ons to pharmacy educa?on and prac?ce reflect her commitment to improving healthcare outcomes through effec?ve medica?on management and inter- professional collabora?on. Canadian Society of Healthcare-Systems Pharmacy cshp.ca Rita Dhami Chief Pharmacy Officer Susan has been ac?vely involved in na?onal pharmacy organiza?ons and advisory boards, contribu?ng to discussions on medica?on management and the role of pharmacists in healthcare systems. Mount Sinai Health System mountsinai.org Susan Mashni, Pharm D, BCPS Chief Pharmacy Officer Jackson is deeply commi?ed to addressing healthcare dispari?es, par?cularly in underserved communi?es. Advocate Health advocatehealth.org Vincent Jackson Chief Pharmacy Officer

6. Pharmacy Pioneers: Most In?uential Chief Pharmacy O?cers Pharmacy Pioneers: Most In?uential Chief Pharmacy O?cers J J exemplifies the evolving role of a CPO, which has become crucial in advancing healthcare. In his role, he is responsible for overseeing all pharmaceutical services, ensuring they meet rigorous standards of safety, efficacy, and efficiency. His career highlights a strong focus on improving healthcare delivery through leadership, operational excellence and clinical awad Saleh, Chief Pharmacy Officer at the Hospital for Special Surgery (HSS), exemplifies the evolving role of a CPO, which has become crucial in advancing healthcare. In his role, he is responsible for overseeing all pharmaceutical services, ensuring they meet rigorous standards of safety, efficacy, and efficiency. His career highlights a strong focus on improving healthcare delivery through leadership, operational excellence and clinical acumen. acumen. awad Saleh, Chief Pharmacy Officer at the Hospital for Special Surgery (HSS), Special Surgery (HSS) build a solid foundation,” he build a solid foundation,” he emphasizes. emphasizes. how medications can transform lives and improve health outcomes can be incredibly inspiring,” he states. incredibly inspiring,” he states. how medications can transform lives and improve health outcomes can be Hospital for As he progressed in his career, developing leadership skills became crucial. He took on managerial roles, oversaw operations, and led teams effectively. Pursuing advanced degrees like an MCSO and numerous pharmacy certifications further enhanced his management capabilities. “Consider pursuing advanced degrees like an MBA or MHA, or certifications in Pharmacy Administration, to enhance your management capabilities,” he advises. capabilities,” he advises. As he progressed in his career, developing leadership skills became crucial. He took on managerial roles, oversaw operations, and led teams effectively. Pursuing advanced degrees like an MCSO and numerous pharmacy certifications further enhanced his management capabilities. “Consider pursuing advanced degrees like an MBA or MHA, or certifications in Pharmacy Administration, to enhance your management Growing up in a marginalized community highlighted the stark disparities in access to healthcare. Pharmacists often played a critical role as accessible healthcare providers in these communities. By becoming a pharmacist, Saleh aimed to bridge gaps in access to medications and health information. “By advocating for patients who might otherwise struggle to navigate complex healthcare systems,” he emphasizes, he sought to influence policies and practices that affect marginalized communities. affect marginalized communities. Growing up in a marginalized community highlighted the stark disparities in access to healthcare. Pharmacists often played a critical role as accessible healthcare providers in these communities. By becoming a pharmacist, Saleh aimed to bridge gaps in access to medications and health information. “By advocating for patients who might otherwise struggle to navigate complex healthcare systems,” he emphasizes, he sought to influence policies and practices that Saleh’s professional journey includes significant achievements and ongoing development. Armed with a Doctor of Pharmacy (Pharm.D.) degree and extensive clinical experience, he has pursued advanced education, including a Master of Science in Clinical Service Operations from Harvard Medical School, and actively participates in key professional organizations such as the American Society of Health-System Pharmacists (ASHP) and the Health Leaders of New York (HLNY). These experiences have shaped him into a leader capable of driving progress in pharmaceutical services at HSS. pharmaceutical services at HSS. Saleh’s professional journey includes significant achievements and ongoing development. Armed with a Doctor of Pharmacy (Pharm.D.) degree and extensive clinical experience, he has pursued advanced education, including a Master of Science in Clinical Service Operations from Harvard Medical School, and actively participates in key professional organizations such as the American Society of Health-System Pharmacists (ASHP) and the Health Leaders of New York (HLNY). These experiences have shaped him into a leader capable of driving progress in Active involvement in professional organizations provided networking opportunities and kept him informed on industry trends. Demonstrating a track record of successful initiatives, understanding healthcare policy, and incubating innovation in pharmacy practice were key to his progression. “Career progression through roles with increasing responsibility and a commitment to continuous learning will ultimately pave the way to achieving the CPO position,” he notes. achieving the CPO position,” he notes. Active involvement in professional organizations provided networking opportunities and kept him informed on industry trends. Demonstrating a track record of successful initiatives, understanding healthcare policy, and incubating innovation in pharmacy practice were key to his progression. “Career progression through roles with increasing responsibility and a commitment to continuous learning will ultimately pave the way to Inspiring Others Through Leadership Leadership Inspiring Others Through Saleh was honored as the class speaker for his master’s program at Harvard Medical School. His speech at the Harvard Club of Boston resonated deeply with many, drawing from his experiences and reflections on leadership. “When I was notified of the nomination, I was sitting on my bed, watching my two young boys playing in the backyard,” he recalls. He pondered on how to make a difference in challenging times. “What can I do differently as a father to mold and foster an upbringing that can both contribute and protect them from the Saleh was honored as the class speaker for his master’s program at Harvard Medical School. His speech at the Harvard Club of Boston resonated deeply with many, drawing from his experiences and reflections on leadership. “When I was notified of the nomination, I was sitting on my bed, watching my two young boys playing in the backyard,” he recalls. He pondered on how to make a difference in challenging times. “What can I do differently as a father to mold and foster an upbringing that can both contribute and protect them from the times ahead? Love is the way.” times ahead? Love is the way.” Inspiration and Evolution in Pharmacy Pharmacy Inspiration and Evolution in Let’s explore how Jawad Saleh’s remarkable journey and strategic insights as a Chief Pharmacy Officer are shaping the future of pharmaceutical services and Let’s explore how Jawad Saleh’s remarkable journey and strategic insights as a Chief Pharmacy Officer are shaping the future of pharmaceutical services and enhancing patient care! enhancing patient care! Saleh’s decision to pursue a career in pharmacy was deeply influenced by him observing the devastating effects of drug abuse and the toll it takes on individuals, families, and communities. “Growing up in New York City, where one witnesses firsthand the impact of illicit drugs and the healing power of medications, deeply influenced my decision to pursue pharmacy,” he Saleh’s decision to pursue a career in pharmacy was deeply influenced by him observing the devastating effects of drug abuse and the toll it takes on individuals, families, and communities. “Growing up in New York City, where one witnesses firsthand the impact of illicit drugs and the healing power of medications, deeply influenced my decision to pursue pharmacy,” he shares. shares. A Strategic Journey to Leadership A Strategic Journey to Leadership Reflecting on his childhood in New York City and summers in Palestine, he shared a powerful message: “Be true to yourself. Imposter syndrome is an imaginary barrier. ‘With pain there’s light, you just have to find it’. “Saleh urged his audience to embrace their identities and use their platforms to make meaningful contributions. “If you don’t embrace where you’ve come from, your path forward will always be a lie.” a lie.” Reflecting on his childhood in New York City and summers in Palestine, he shared a powerful message: “Be true to yourself. Imposter syndrome is an imaginary barrier. ‘With pain there’s light, you just have to find it’.” Saleh urged his audience to embrace their identities and use their platforms to make meaningful contributions. “If you don’t embrace where you’ve come from, your path forward will always be “Becoming a Chief Pharmacy Officer requires a strategic approach and a series of milestones throughout your career,” says Saleh. His journey began with both a B.S. Phm and Pharm.D. degree, followed by obtaining licensure as a pharmacist. “Gaining clinical experience in various healthcare settings is needed, from “Becoming a Chief Pharmacy Officer requires a strategic approach and a series of milestones throughout your career,” says Saleh. His journey began with both a B.S. Phm and Pharm.D. degree, followed by obtaining licensure as a pharmacist. “Gaining clinical experience in various healthcare settings is needed, from hospitals to retail pharmacies, will help hospitals to retail pharmacies, will help Saleh’s early experiences fostered a strong desire to make a positive difference in healthcare and combat the negative consequences of substance Saleh’s early experiences fostered a strong desire to make a positive difference in healthcare and combat the negative consequences of substance abuse. “The ability to witness firsthand abuse. “The ability to witness firsthand

7. witnessing its devastating impact on his neighborhood, and losing his cousin and several close friends to opioid overdoses. This personal tragedy spurred the creation of “Demons in the Pillbox,” a heartfelt response born from his grief and channeled through poetry. channeled through poetry. witnessing its devastating impact on his neighborhood, and losing his cousin and several close friends to opioid overdoses. This personal tragedy spurred the creation of “Demons in the Pillbox,” a heartfelt response born from his grief and challenge. During his rounds in the ICU, Saleh recorded his performance in a hospital bathroom, dressed in scrubs and a lab coat. This impromptu yet passionate recording earned him a spot at TEDx, where his unconventional delivery method resonated deeply with the audience. resonated deeply with the audience. challenge. During his rounds in the ICU, Saleh recorded his performance in a hospital bathroom, dressed in scrubs and a lab coat. This impromptu yet passionate recording earned him a spot at TEDx, where his unconventional delivery method Innovative Approaches to Addressing the Opioid Crisis Addressing the Opioid Crisis Innovative Approaches to “My life has been one of resilience and aspiration,” Saleh shares, shaped by the adversity of growing up around the subsidized housing section of Brooklyn. As a product of immigrants, with his mother as a homemaker and his father as a cashier at the local convenience store, education became the cornerstone of his dreams. Saleh’s early life was marked by the harsh realities of the opioid epidemic, realities of the opioid epidemic, “My life has been one of resilience and aspiration,” Saleh shares, shaped by the adversity of growing up around the subsidized housing section of Brooklyn. As a product of immigrants, with his mother as a homemaker and his father as a cashier at the local convenience store, education became the cornerstone of his dreams. Saleh’s early life was marked by the harsh Saleh’s powerful poem caught the attention of TEDx Asbury Park through a LinkedIn post and internal recommendations. Despite the tight timeline—just four weeks to prepare for an event where most speakers had six months—he embraced the six months—he embraced the Saleh’s powerful poem caught the attention of TEDx Asbury Park through a LinkedIn post and internal recommendations. Despite the tight timeline—just four weeks to prepare for an event where most speakers had The opioid epidemic, ongoing for decades, often fails to capture the attention of youth, politicians, healthcare professionals, and leaders through traditional lectures. Saleh deliberately chose a unique approach deliberately chose a unique approach The opioid epidemic, ongoing for decades, often fails to capture the attention of youth, politicians, healthcare professionals, and leaders through traditional lectures. Saleh

8. to ensure his message would be heard across generations, financial classes, and professional statuses. His goal was to ignite change and inspire those who could make a difference. Leadership in Global Health Saleh also leads humanitarian efforts as the Executive Director of the Global Musculoskeletal Health Equity Division (GMHED) at HSS. “GMHED is the global humanitarian wing of the Hospital for Special Surgery, and we aim to be the #1 musculoskeletal humanitarian program in the world,” Saleh explains. The division, initially founded by Dr. Swetha Pakala, focuses on building capacity in under-resourced regions like Ghana and India by providing specialized training and education. Saleh played a crucial role in improving pharmacy operational efficiency and infrastructure. His role has since expanded beyond pharmacy, to overseeing overall strategy, partnerships, and finances for the entire program. “You can never achieve true greatness without giving some of yours back to the world,” Saleh states, reflecting his commitment to global health equity and humanitarian work. Responsibilities and Ensuring High-Quality Services Saleh ensures all pharmacy services meet safety, efficacy, and efficiency standards. “Strategic leadership is paramount,” he says, emphasizing the alignment of pharmacy goals with the organization’s mission. He ensures smooth operations through robust medication procurement, inventory management, and distribution systems. “Upholding strict adherence to regulatory standards and implementing quality assurance programs are integral parts of my role,” he states. The ability to witness ?rsthand how medications can transform lives and improve health outcomes can be incredibly inspiring. Promoting clinical excellence, Saleh encourages evidence-based practices and continuous professional development. “Supporting the implementation of clinical programs that improve patient outcomes underscores our commitment to delivering effective pharmaceutical care,” he shares.

9. Advice for Aspiring Pharmacy Professionals drug discovery, medication management, and clinical decision- making,” he states. Blockchain technology is improving transparency and security in pharmaceutical supply chains. skills is paramount,” Saleh underscores. He also highlights the necessity of adaptive leadership, especially in today’s fast-changing environment. “The best example of this is the COVID pandemic,” he notes, stressing that adaptability is crucial for survival. As the role of CPOs continues to evolve, Saleh emphasizes the importance of aspiring professionals developing a growth mindset. “Developing a growth mindset is crucial as it fosters resilience,” he advises. He believes that CPOs will increasingly play a strategic leadership role, which requires a deep understanding of pharmacoeconomics, healthcare analytics, and population health management. Digital health tools such as mobile apps and wearable devices empower patients to manage their health proactively. “3D printing is facilitating the development of customized drug formulations,” Saleh adds. Robotics and automation in pharmacy operations are streamlining processes, reducing errors, and allowing pharmacists to focus more on patient care. “Political savviness is essential for leaders to navigate complex environments,” Saleh asserts. “Continue to work hard as your time will always come,” he encourages, adding that opportunities arise at different times for different individuals, “The common formula to success– as a mentor once told me – is patience, persistence and luck.” Leadership in this evolving sector is fundamentally about people. “Having a clear vision and strong communication

10. Curative Therapies Shaping the Future of Disease Management C urative therapies establish a new model which could perhaps alter the orientation of treating diseases. These results are one-time, or sometimes lifelong and permanent, compared with symptomatic control that is observed as long as the body survives. Advanced therapies include gene therapy, cell therapy, and tissue engineering; they deal at the level of molecules or cells with root causes of diseases. Advances in biotechnology are providing curative therapies, which arise as hopeful answers to those problems or as chronic conditions that, by definition, were deemed incurable. Gene Therapy - Treatment of the real origin of the disease: the genetic cause Gene therapy is one of the most promising curative approaches, at least in those genetic diseases where symptomatic treatment is all that traditional approaches may offer. It proceeds through the elimination or correction of genes whose abnormal presence creates disease. It is SMA, for which there have been spectacular successes with therapies that address the genetic mutation at its source-an absolute transformation in patients' quality of life. Moreover, direct correction of mutations in a patient's DNA is now unlocked with the possibility by genic editing technologies, like CRISPR-Cas9. These include diseases like cystic fibrosis, muscular dystrophy, and hemophilia- causing disease in which there is only one genetic mutation resulting in life-altering conditions. Cell Therapy: Reconstruction of Damaged Tissue Cell therapy, which includes stem cell therapy, uses living cells to repair or replace damaged tissue as a method of curing many diseases, from heart disease and diabetes to neurodegenerative disorders. For example, such interest in the ability of stem cell therapy to make scarred heart muscle www.insightscare.com October 2024 18

11. Madeline Camejo, MS, Pharm. D. Chief Pharmacy Officer Baptist Health South Florida adeline Camejo Guiding Pharmacy’s Evolution with Experience and Insight www.insightscare.com October 2024 24

12. Pharmacy Pioneers: Most In?uential Chief Pharmacy O?cers M adeline Camejo, MS, Pharm. D., discovered her passion for hospital pharmacy during her rotations in pharmacy school, a pivotal moment that shaped her career path. After completing her residency with a major hospital system in South Florida, she quickly developed a keen interest in pharmacy administration. Her drive for problem-solving and leadership in major projects led her to an operations manager role, setting the foundation for her rise through the ranks. Today, as the Chief Pharmacy Officer at Baptist Health South Florida, Madeline reflects on a fulfilling career defined by strategic leadership, innovation, and a commitment to improving patient care. patient safety, and clinical outcomes. Additionally, I enhance patient care through medication management, clinical consultations, and interdisciplinary collaboration. I also manage the pharmacy’s budget, including cost control, revenue generation, and financial reporting. happening in the pharmacy space. Leverage professional networks and collaborate with my peers. I also monitor industry trends and research by reading a lot adapting advanced technologies and piloting innovations or practices before full-scale implementation to see how they work. Can you share an example of an innovative initiative or program you have implemented that has significantly improved patient care or operational efficiency? The challenges I face include navigating frequent changes in pharmacy regulations to ensure ongoing compliance and addressing drug shortages. Balancing cost control with maintaining high-quality patient care is essential, especially given that staffing shortages and budget constraints can impact our ability to deliver optimal services. Keeping up with rapid technological changes and integrating new technologies into existing systems is another significant challenge. Furthermore, ensuring effective communication and collaboration with other healthcare professionals is vital for success in this role. We have recently installed MedEx which is a is a medication tracking solution designed to enhance the management and safety of medication administration. The system has helped us track medication inventory and monitors the administration of medications in real time. This has really helped pharmacy and nursing with missing doses and track medication administration. ‘‘ Let’s delve into the interview details! What are the primary responsibilities and challenges that come with being a Chief Pharmacy Officer, and how do you approach them? As a Chief Pharmacy Officer (CPO), I play a crucial role in overseeing the pharmacy department within a healthcare organization. The CPO must effectively balance strategic vision with operational management while navigating various challenges. My main responsibilities include developing and implementing the pharmacy department’s strategic goals, ensuring alignment with the organization’s overall mission and objectives, and overseeing daily operations such as staffing, budgeting, and inventory management. What strategies do you employ to foster a culture of continuous improvement and encourage your team to embrace new technologies and practices? How do you stay ahead of the curve and ensure that your organization adopts the latest advancements in pharmaceutical research, regulations, and best practices? usually gives updates on what’s ‘‘ Fostering a culture of continuous improvement and encouraging your team to embrace new technologies and practices requires a strategic and multifaceted approach. Attending CE and professional development conferences and seminars CPOs will need to participate in strategic planning, in?uence system-wide initiatives, and drive the integration of pharmacy services into multi-disciplinary care teams. I ensure compliance with federal, state, and local regulations, as well as accreditation standards. My focus is on delivering high-quality clinical pharmacy services, which encompass medication therapy management, www.insightscare.com 25 October 2024

14. Susan Mashni Pharmacy Pioneers: Most In?uential Chief Pharmacy O?cers Susan Mashni Shaping the Future of Pharmacy with Passion and Purpose Susan Mashni, Pharm D, BCPS Chief Pharmacy O?cer Mount Sinai Health System www.insightscare.com October 2024 32

15. Susan Mashni S System, Susan has explored an impressive career marked by diverse roles—from the high-pressure neuro ICU to pioneering system-wide innovations. Her dedication to advancing patient care and welcoming technological advancements has transformed pharmacy practices and set new industry milestones. Susan’s journey is one of relentless learning, bold adaptability, and inspiring leadership. usan Mashni, Pharm D, BCPS, epitomizes the energetic spirit of modern pharmacy leadership. As the Chief Pharmacy Officer at Mount Sinai Health My role as Chief is knowing about all areas of pharmacy, developing and maintaining a strong business plan for the team, and assuring the team is aligned with the plan. What are the primary responsibilities and challenges that come with being a Chief Pharmacy Officer, and how do you approach them? Join us as we delve into the interview insights, and her vision for the future of pharmacy! Can you walk us through your career journey and the pivotal moments that led you to become a Chief Pharmacy Officer? Leading the pharmacy in an organization, where each book of business is different, is inherently challenging. My primary responsibility is the safe and efficacious use of medications across the system – whether it is inpatient, ambulatory, at the doctor’s office, at a retail pharmacy or specialty, FDA approved or investigational. I call my day- to-day life “pharmacy jeopardy”. I never know what I will be asked or what critical need will be raised. My role as Chief is knowing about all areas of pharmacy, developing and maintaining a strong business plan for the team, and assuring the team is aligned with the plan. I also make sure to be a ‘pharmacy cheerleader’ and advocate for my team, protecting their best interests and assuring pharmacy is at the table for critical conversations. I do my best to be positive, hopeful and the best leader I can be. I feel like I am the ‘poster child’ for the variety of roles available within pharmacy practice. I truly loved each and every role: clinical pharmacist, clinical manager, drug policy/formulary, EMR implementation, system pharmacy leadership. As a young person I enjoyed the thrill of being in the neuro ICU in an inner-city hospital, where there was so much to learn from the team and such a sense of accomplishment in patient care. As a young mom, I was working in the neonatal ICU, rounding as well as participating in investigational drug trials for vital new therapies, including surfactants and HIV medications. While my kids were growing up a bit and I needed more flexibility, I worked in pediatric home infusion and hospice. In this role, I learned a great deal about optimal ambulatory care, benefiting from rounding in the clinics with multiple teams, and understanding the bridge from hospital to home. The greatest leap for me was to a system role in formulary roll out for a health system with EMR implementation. In this role, I saw the bigger picture of the benefit of system work and standardization to the patient. How do you stay ahead of the curve and ensure that your organization adopts the latest advancements in pharmaceutical research, regulations, and best practices? Networking, reading and learning. Critical to maintain good relationships and volunteer with professional organizations. Attending meetings, conventions, discussions, grand rounds, etc., – with leaders within healthcare and outside of health care. Continued volunteer work with colleges of pharmacy, medicine, vendors, partners, thought leaders. I learned a great deal about consensus building, goal planning, conflict resolution and project management. I had a great mentor and leader that decided it was time for our health system to have a chief pharmacy officer. I was at the right place at the right time. Can you share an example of an innovative initiative or program you have implemented that has significantly improved patient care or operational efficiency? My most recent role (my second as Chief) was all about accepting a challenge to move to New York city and working in an urban health system in a really exciting place. Three recent programs come to mind. My team implemented a chemotherapy ‘robot’ which allows bulk www.insightscare.com 33 October 2024

16. production of patient specific chemotherapy without direct manipulation by a pharmacist or technician. This improves safety, reduces exposure to hazardous substances, reduces repetition injuries, and human error. Secondly, our ambulatory pharmacy team has utilized remote patient monitoring of blood pressure, working with team to help to avoid, for example, eclampsia in high-risk pregnant women. This team has saved lives by alerting the patient that their blood pressure is uncharacteristically high – managing them to the hospital and expediting care to avoid complications. Thirdly, the ambulatory pharmacy team helped to implement a tool that diagnosed risk for chronic kidney disease – and managed the medication to improve the outcomes in control of disease progression. currently the rage – and we are developing one – but the next iteration is going to be about dealing with disruptors and being disruptors. Health care will undoubtedly change with the aging US population, changes in therapies, and in data mining. The next thing is finding out how to provide more individualized care in an easy way wherever the patient is during an illness – home, hospital, facility. How do you envision the role of Chief Pharmacy Officers evolving in the coming years, and what skills will be crucial for success in this role? I describe my role as an optimistic realist. I have to know the current state of things, have lofty goals and aspirations, while attending to the financial/clinical/social crisis of the day. The next generation of the CPO needs to have a strong business and financial acumen, while being well versed in data, automation, IT and pharmaceutical innovation. What strategies do you employ to foster a culture of continuous improvement and encourage your team to embrace new technologies and practices? The team challenges one another to get better – through a myriad of projects- and this fosters a culture of growth, industry leadership, competition to make our team the best of teams. We have biweekly meetings to discuss our goals and ways we can support one another to make them happen. All our team members are encouraged to attend meetings, learn about innovation and support our local and national pharmacy organizations which help us to keep up to date on best practices. The team also has a naturally competitive nature – it was built that way – which keeps us all on our toes. The next gen needs to be a clinical pharmacist, HR manager, analytics guru and magician. Much needs to come together with hard work and diligence. What advice would you give to aspiring pharmacy professionals who aim to take on leadership roles in the field, and how can they prepare themselves for the challenges ahead? Lifelong learning and willingness to adapt to change are the keys to achievement in my opinion. Be open to opportunities. Do not be afraid. Be bold. Read, read, read. Volunteer. We share a BHAG – big, hairy, audacious goal: to be the best pharmacy program in the U.S., to be a mecca for growth and innovation. From your perspective, what are the emerging trends and technologies that will shape the future of the pharmacy industry? Certainly, automation, AI, innovation in care delivery is all driving change. Centralized ‘hub and spoke’ models are www.insightscare.com October 2024 34