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Intranet Redesign: How To Lead An Intranet Redesign

Intranet Redesign: How To Lead An Intranet Redesign webinar presentation by intranet consultant, Toby Ward, founder of Prescient Digital Media.

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Intranet Redesign: How To Lead An Intranet Redesign

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  1. Intranet Redesign: How To Lead An Intranet Redesign ©2017 Prescient Digital Media. All Rights Reserved. Intranet Redesign How To Lead An Intranet Redesign Toby Ward @TobyWard 0

  2. ©2017 Prescient Digital Media. All Rights Reserved. 1 … 2001 2005 2011 Expand client-based across North America and Europe. Growth Expand significant solutions for the entire Digital Workplace. Digital Workplace Toby Ward launches Prescient in Toronto. Start Full implementation services, and SharePoint expertise. Implementation Focus on assessment, planning and governance of intranets. Intranets Prescient Digital Media 16 Years of Intranet Success Win multiple awards including the prestigious Webby and Golden Quill Awards. Awards 2016 New offices in New York City & Vancouver Add Office Locations ©2017 Prescient Digital Media. All Rights Reserved. 1 … 2001 2005 2011 Expand client-based across North America and Europe. Growth Expand significant solutions for the entire Digital Workplace. Digital Workplace Toby Ward launches Prescient in Toronto. Start Full implementation services, and SharePoint expertise. Implementation Focus on assessment, planning and governance of intranets. Intranets Prescient Digital Media 16 Years of Intranet Success Win multiple awards including the prestigious Webby and Golden Quill Awards. Awards 2016 New offices in New York City & Vancouver Add Office Locations

  3. ©2017 Prescient Digital Media. All Rights Reserved. 2 ASSESS PLAN DESIGN RUNBUILD Everything required to go redesign and launch; from concept to live. We plan it all, and work with your internal teams to deliver. Concept to Live Complete Solution ©2017 Prescient Digital Media. All Rights Reserved. 2 ASSESS PLAN DESIGN RUNBUILD Everything required to go redesign and launch; from concept to live. We plan it all, and work with your internal teams to deliver. Concept to Live Complete Solution

  4. ©2017 Prescient Digital Media. All Rights Reserved. Clients 200 and Growing 3 ©2017 Prescient Digital Media. All Rights Reserved. Clients 200 and Growing 3

  5. ©2017 Prescient Digital Media. All Rights Reserved. www.IntranetGlobalForum.com ©2017 Prescient Digital Media. All Rights Reserved. www.IntranetGlobalForum.com

  6. ©2017 Prescient Digital Media. All Rights Reserved. ©2017 Prescient Digital Media. All Rights Reserved.

  7. ©2017 Prescient Digital Media. All Rights Reserved. 6 Early-Bird Discount Open! www.IntranetGlobalForum.com ©2017 Prescient Digital Media. All Rights Reserved. 6 Early-Bird Discount Open! www.IntranetGlobalForum.com

  8. ©2017 Prescient Digital Media. All Rights Reserved.© 2013 Prescient Digital Media Not for distribution Pure Creativity ©2017 Prescient Digital Media. All Rights Reserved.© 2013 Prescient Digital Media Not for distribution Pure Creativity

  9. ©2017 Prescient Digital Media. All Rights Reserved.© 2013 Prescient Digital Media Not for distribution Business Driven Design ©2017 Prescient Digital Media. All Rights Reserved.© 2013 Prescient Digital Media Not for distribution Business Driven Design

  10. . ©2017 Prescient Digital Media. All Rights Reserved. • A graphic redesign will solve your intranet problem • More features = better design • Employees read on the web • Your employees view the intranet like you do • Design for desktop first, then mobile • Success happens overnight Design Myths

  11. . ©2017 Prescient Digital Media. All Rights Reserved. Design Follows Business Process

  12. . ©2017 Prescient Digital Media. All Rights Reserved.

  13. . ©2017 Prescient Digital Media. All Rights Reserved. • Strategic plan • Governance & policies • Functional plan • Business case & ROI • Information architecture • Wireframes • Design • Content management • Change management

  14. . ©2017 Prescient Digital Media. All Rights Reserved. 13Strategic Planning Gap Analysis, Findings, Recommendations Vision Mission Objectives Goals (KPIs) Functions (Applications) User Tasks (Behavior) Scope Detail Intranet Planning Pyramid © 2011 – 2017 Prescient Digital Media

  15. . ©2017 Prescient Digital Media. All Rights Reserved. 14Goals & Objectives Mapping intranet goals & objectives strategy Use GOAL Sat GOAL Eng GOAL Decrease stale content Objective 02 Increase FTE engagement Objective 03 Increase employee satisfaction Objective 01 Increase employee productivity Objective 05 Prod GOAL Improve customer svc Objective 06 Mkt GOAL Reduce operating costs Objective 04 ROI GOAL

  16. . ©2017 Prescient Digital Media. All Rights Reserved. 15 Unique Users 75% Page Views 118,765 User Sat 8.2 How effectively do you feel info. is shared? 60% ROI 82% Completed Transactions 778 Publishers 32 Balance in comms. Between HQ & offices? 51% Apr 2017 Digital Workplace Scorecard

  17. . ©2017 Prescient Digital Media. All Rights Reserved. Information Architecture

  18. . ©2017 Prescient Digital Media. All Rights Reserved. © 2015 Disney Consumer Products All rights reserved.

  19. . ©2017 Prescient Digital Media. All Rights Reserved. © 2015 Disney Consumer Products All rights reserved.

  20. . ©2017 Prescient Digital Media. All Rights Reserved. User Experience Flows

  21. . ©2017 Prescient Digital Media. All Rights Reserved.

  22. . ©2017 Prescient Digital Media. All Rights Reserved. Wireframes

  23. . ©2017 Prescient Digital Media. All Rights Reserved. • Review creative brief with brand guidelines • Apply colors, style and images to wireframes • Review concepts and fine tune • Get approvals Design Concepts

  24. . ©2017 Prescient Digital Media. All Rights Reserved. • Review & incorporate brand guidelines • Determine color palette • Determine font types, sizes, headers, etc • Use of images / icons • Technical parameters / limitations Creative Brief

  25. . ©2017 Prescient Digital Media. All Rights Reserved.

  26. . ©2017 Prescient Digital Media. All Rights Reserved. Iteration & Testing

  27. . ©2017 Prescient Digital Media. All Rights Reserved.

  28. . ©2017 Prescient Digital Media. All Rights Reserved.

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  31. . ©2017 Prescient Digital Media. All Rights Reserved. Coach – First Big Intranet The original deployment of Coachweb was specifically to support HR Self-service • Budget: ~$1M (estimated) • Team size: • 1.5 FT business resources • 2 FT Technical resources • Vendor resources unknown • Platform: Liferay • Vendor: Shall go unnamed • Content Governance: Undefined • Scope: Deployment and Production support (no enhancements or going forward funding)

  32. . ©2017 Prescient Digital Media. All Rights Reserved. The Solution(s): Deploy an Enterprise Portal platform that will… • create a single, globally consistent intranet experience • easily scale to support our growing enterprise (M&A) • decentralize content management • enable HR Self-Service • deploy effective Search • employ Role-based Permissions The Problems: Multiple intranets organically grown and managed independently… • create an inconsistent global experience • cannot support a complex, growing global enterprise • overburden IT with content management • make content hard to find due to lack of Search • overwhelm employees with duplicate, outdated content

  33. . ©2017 Prescient Digital Media. All Rights Reserved. • Heavily customized, not flexible • Low in-house platform knowledge • Non-Liferay vendor • Slow load times • Text-heavy, Image light • Not mobile-responsive • No Social • Inflexible Content Management • No Page templates • Poor CM adoption • US-centric, minimal global content • NA Retail Operations out-of-scope

  34. . ©2017 Prescient Digital Media. All Rights Reserved. Rebirth Phase 2 • Predictive Search • Mobile-friendly navigation • Mobile-capable Carousel • Better Quick Links • Improved Branding and overall mobile responsiveness

  35. . ©2017 Prescient Digital Media. All Rights Reserved.

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  38. . ©2017 Prescient Digital Media. All Rights Reserved.

  39. . ©2017 Prescient Digital Media. All Rights Reserved.

  40. . ©2017 Prescient Digital Media. All Rights Reserved.

  41. . ©2017 Prescient Digital Media. All Rights Reserved.

  42. . ©2017 Prescient Digital Media. All Rights Reserved.

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  44. . ©2017 Prescient Digital Media. All Rights Reserved.

  45. . ©2017 Prescient Digital Media. All Rights Reserved.

  46. . ©2017 Prescient Digital Media. All Rights Reserved. Simple home page 2 • Reduce the links • No scrolling • No ads

  47. . ©2017 Prescient Digital Media. All Rights Reserved. 46

  48. . ©2017 Prescient Digital Media. All Rights Reserved. Questions? Use panel on right to submit a question 47

  49. . ©2017 Prescient Digital Media. All Rights Reserved. 48Change Management • Drive employees to the intranet: • Train • Market • Communicate

  50. . ©2017 Prescient Digital Media. All Rights Reserved. 49Email Newsletter

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