The Very Best Intranets and Digital Workplaces of 2017

1. The Very Best Intranets and Digital Workplaces of 2017 1 The Very Best Intranets from The 2017 Digital Workplaces & Intranet Global Forum Toby Ward @TobyWard Michael Rudnick @MichaelRudnick

2. 3 www.IntranetGlobalForum.com Early Bird Rate Open 3 www.IntranetGlobalForum.com Early Bird Rate Open

3. 4 The Digital Workplace The Sum Total of All Digital Tools, Internal and External 4 The Digital Workplace The Sum Total of All Digital Tools, Internal and External

4. 5 The Digital Workplace It's people and process, not merely technology Technology is an enabler, not an outcome Technology Every intranet must have a strategy with measurable goals Planning Adequate staffing, budget, and change management Resources A detailed and documented ownership and management model Governance The digital glue that binds together the digital workplace Search Content is king, and what people seek and need Content 5 The Digital Workplace It's people and process, not merely technology Technology is an enabler, not an outcome Technology Every intranet must have a strategy with measurable goals Planning Adequate staffing, budget, and change management Resources A detailed and documented ownership and management model Governance The digital glue that binds together the digital workplace Search Content is king, and what people seek and need Content

5. 6 The Intranet Gateway Gateway to the Digital Workplace CRMSocial RMS Shared Drives DAM Email eNewsletter eMarketing Website Extranet ERP Intranet 6 The Intranet Gateway Gateway to the Digital Workplace CRMSocial RMS Shared Drives DAM Email eNewsletter eMarketing Website Extranet ERP Intranet

6. 7 Intranet Experts For nearly 17 Years

7. From Concept to Live End-to-End Consulting & Implementation Services • User experience design • Information architecture • Taxonomies • Dynamic wireframes Design • Stakeholder engagement • Constituent analysis • Focus groups • User surveys • Content analysis • Technical ecosystem assessment Discovery & Assessment • Development • Configuration • Integration • Content migration • Search optimization • Desktop, mobile. • Technology agnostic. Implementation • Strategic plan • Solution Roadmap • Engagement plan • Governance model • Content management plan • Social/collaboration strategy • Technical architecture Strategy & Planning • Content creation • Operations management • Adoption campaigns • Solution product management • Analytics • Optimization. Operations We work with many technology platforms and have world-class expertise in SharePoint and Powell 365. Listen. Understand. Deliver. Change Management Thoughtful stakeholder and constituent engagement that drives better outcomes From Concept to Live End-to-End Consulting & Implementation Services • User experience design • Information architecture • Taxonomies • Dynamic wireframes Design • Stakeholder engagement • Constituent analysis • Focus groups • User surveys • Content analysis • Technical ecosystem assessment Discovery & Assessment • Development • Configuration • Integration • Content migration • Search optimization • Desktop, mobile. • Technology agnostic. Implementation • Strategic plan • Solution Roadmap • Engagement plan • Governance model • Content management plan • Social/collaboration strategy • Technical architecture Strategy & Planning • Content creation • Operations management • Adoption campaigns • Solution product management • Analytics • Optimization. Operations We work with many technology platforms and have world-class expertise in SharePoint and Powell 365. Listen. Understand. Deliver. Change Management Thoughtful stakeholder and constituent engagement that drives better outcomes

8. 9 Offices Canada & US VANCOUVER TORONTO SAN FRANCISCO NEW YORK 9 Offices Canada & US VANCOUVER TORONTO SAN FRANCISCO NEW YORK

9. 10 Clients More than 200, Global Leaders

10. . 11 Bayer

11. . 12 Bayer Intranet Sitecore for content management IBM Connections for social collaboration 750,000 page views per day Customizable news by company, business unit, country, and local (office) News 12,000 users in the US 115,000 + Users Bayer is a pharmaceutical, health and life services company with more than 115,000 employees worldwide and the 10th largest chemical producer. © Bayer. Contents are material, non-public, confidential & proprietary. Unauthorized distribution or distribution prohibited.

12. . Simplify / Personalize • Faster access to relevant content, services and tools • Reduces duplicate work from countries and divisions Annual Savings $4.4 million Position Bayer as ONE Life Science Company Increase reach of strategic messaging • Reach all employees at the same time • Consistent message • Engage in more dialog Leverage technology • Combined web development for divisions, functions and countries enables innovative web technology Consolidate 350 Intranets

13. . Before Consolidation

14. . • Managers & Employees: Overwhelming; less overlap; “less push, more pull” • Too much information; difficult to find info.; rely on coworkers • Rated # 2 preferred channel Feedback Drives Strategy

15. . 1. The Stage: Highest level global news; U.S. can contribute as news arises. 2. The Carousel: Top news stories controlled by the U.S. Can pull up global stories at our discretion. 3. More News: Secondary news stories. Blended feed of U.S. country, site and Global stories. Three News Tiers

16. . BayerNetPage 17 1. Office Hours 2. Live Lunch and Learns 3. Engage Admin. Professionals 4. Top 10 list based on FAQs Change Tactics

17. . 231000 206000 185000 193000 396000 484000 563000 529000 528000 493000 441000 556000 613000 859000 717000 775000 766000 723000 764000 1-Feb-16 1-Mar-16 1-Apr-16 1-May-16 1-Jun-16 1-Jul-16 1-Aug-16 1-Sep-16 1-Oct-16 1-Nov-16 1-Dec-16 1-Jan-17 1-Feb-17 1-Mar-17 1-Apr-17 1-May-17 1-Jun-17 1-Jul-17 1-Aug-17 Overall Page Views 232% increase in overall page views per month. Intranet Traffic Increase

18. . 19 H&R Block

19. . 20 H&R Block Intranet 68 applications 500 (static) pages 15,800 documents 1.5 million page views per day (peak) Home page alerts are the most popular and read content on the intranet Alerts 80,000+ staff turnover per year 200 content contributors 7.5 FTE intranet staff 90,000 + Users H&R Block is the world’s largest tax services firm. Established in the 1950s, H&R Block is the largest non-food franchiser in the world, with 12,000 locations © H&R Block. Contents are material, non-public, confidential & proprietary. Unauthorized distribution or distribution prohibited.

20. . 1.Content exists in a separate content system that the search engine cannot “see” 2.Vocabulary issue: our content writers are not using the same words as our field users 3.User just missed it: the search result displayed in the top 3 4.Content does not exist 5.What didn’t happen: Search engine fails to display the content 5 Reasons for Failed Search

21. . Prior Look 22 Improved Look © H&R Block. Contents are material, non-public, confidential & proprietary. Unauthorized distribution or distribution prohibited.

22. . 23

23. . 24

24. . 19.5% reduction in Tech Support Calls

25. . Quick Poll for each News Story • I am always able to find and access the documents, news, applications and communities I need on DNA. • Content on DNA is always accurate, relevant and up-to-date. • I can easily see and review what is new or changed on DNA. • Overall, I am highly satisfied with DNA as my go-to resource for documents, news, applications and communities. • I access DNA from my mobile device.

26. . Content Strategy Summary 1.Measure perception 2.Write/review your content strategy 3.Audit content 4.Document & share best practices 5.Recognize content managers

27. . Popular Features • Acronyms “wiki” • Reporting Dashboard with Custom Reports • “New & Noteworthy” • Communities • Applications

28. . 29 Coca-Cola

29. . 35 Cisco

30. . 120 Internal Mobile Apps as of Oct. 2017 58 mobile apps, but only 10 represent most of the use 19 18 24 24 12 10 2 6 5 Sales Support Productivity Collaboration Content & Collateral Learning & Development Employee Services Media Connectivity

31. . Card-level Analytics

32. . First Impressions Survey 4.23 Ease of Use 3.82 Performance 3.81 Usefulness 3.82 Satisfaction Overall Impression Like Undecided Dislike

33. . 43 Pfizer

34. . To activate change 91,000 employees Integration with PfizerWorld An easy-to-use platform Visibility Clear support from leaders

35. . 1 1 Featured Posts – manually selected to highlight engaging posts 3 Follow Pfizer – links to our external social sites 3 2 Trending Hashtags – the most often used hashtags in the previous two weeks 2

36. . To date • 4,175 groups created • 47,240 registered users • 184,163 messages posted • 501 avg. messages per day

37. . Foster conversations • Share news as it happens • Turn one-way info pushes into two-way conversations • Share content across channels and from other Yammer communities • Tag colleagues (@LauraClark)

38. . Crowdsource ideas, ask questions, and poll colleagues

39. . Embed everywhere • Make Yammer relevant outside of the tool itself • Embed Yammer feeds and share icons across intranet sites, SharePoint, and other applications • Feeds surface content and allow colleagues to interact

40. . Highlight accomplishments

41. . Keep it fun Get to know colleagues by discovering shared interests outside of work

42. . 55 GoDaddy

43. . “People ask me where the headquarters of GoDaddy is and I say there’s no physical headquarters. Headquarters is The Planet. The thing that binds us in our values is our communications. It is the headquarters of good ideas.” - Auguste Goldman

44. . EMEA

45. . 59 Cigna

46. . Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna 0 20 40 60 80 100 120 35% 23% 42% Work Community Personal Average blog posts per month 8-9 12,000 Active Blog Users & Writers Average user comments per post

47. . 64 Google

48. . G-Suite is The Intranet

49. . Start on a page.

50. . Explore what exists.