How to Cancel Frontier Flight & Get a Refund

1. How to Cancel Frontier Flight & Get a Refund How to Cancel Frontier Flight & Get a Refund known for its budget-friendly fares, has specific policies and procedures for flight cancellations and refunds. Understanding these policies can help you navigate the process smoothly and maximize your chances of obtaining a refund. This guide will walk you through the steps to cancel a Frontier flight and the circumstances under which you might receive a refund. Frontier Airlines Cancellation Policy Frontier Airlines offers different types of fares, each with its own rules regarding cancellations and refunds. Generally, the airline's policies are as follows: 1. Standard Tickets: These are the most common and least expensive tickets. If you cancel a standard ticket, you will likely receive a travel credit for future use rather than a cash refund. 2. WORKS℠ Bundle: This fare option includes benefits like free carry-on and checked bags, seat selection, and the ability to get a refund. With the WORKS℠ Bundle, you are eligible for a full refund to your original form of payment if you cancel. 3. LAST SEAT Availability: For elite members of Frontier’s Discount Den program, this allows booking the last available seat on a sold-out flight but follows the standard cancellation policies unless bundled with WORKS℠. Steps to Cancel a Frontier Flight

2. 1. Review Frontier’s Cancellation Policy Before you proceed, familiarize yourself with Frontier's cancellation policies, particularly the timeframe for cancellations and the type of fare purchased. Visit the official Frontier Airlines website or contact their customer service for the most accurate and updated information. 2. Log In to Your Frontier Account Go to Frontier’s official website and log in to your account using your credentials. If you booked the flight as a guest, you can use the confirmation code and your last name to access your booking. 3. Navigate to ‘My Trips’ Once logged in, find the 'My Trips' section. This section lists all your upcoming flights. Select the flight you wish to cancel. 4. Select ‘Cancel Booking’ Within your flight details, look for the option to cancel your booking. Follow the prompts to confirm your cancellation. 5. Choose Refund or Credit Option Depending on your fare type, you will be offered either a travel credit or, if eligible, a refund to your original form of payment. For those with the WORKS℠ Bundle, ensure you choose the refund option if you prefer it over travel credits. Frontier’s 24-Hour Risk-Free Cancellation Policy Frontier Airlines adheres to the U.S. Department of Transportation’s 24-hour rule, which allows you to cancel your flight within 24 hours of booking without any penalty, provided the booking was made at least seven days before the scheduled departure. If you meet these conditions, you can cancel your flight online or through customer service and receive a full refund. Cancellations Beyond 24 Hours For cancellations made more than 24 hours after booking, the following applies: 1. Standard Tickets: If you cancel more than 60 days before departure, there is no cancellation fee, and you will receive a travel credit. For cancellations made within 60

3. days of departure, cancellation fees apply, and you will receive the remaining balance as a travel credit. 2. WORKS℠ Bundle: You can cancel at any time before departure and receive a full refund. 3. No-Show Policy: If you do not cancel your flight and fail to show up, you will forfeit the ticket's value. How to Get a Refund Refund Eligibility Refunds are typically only available for those who purchased the WORKS℠ Bundle or canceled within the 24-hour risk-free period. For other tickets, refunds are generally not provided, and you will receive a travel credit instead. Requesting a Refund To request a refund: 1.Online: Log in to your account, access your trip details, and select the refund option if eligible. 2. Customer Service: Contact Frontier’s customer service for assistance with the refund process. Be prepared with your booking details and any supporting documentation. Travel Credits If you receive a travel credit, it will be applied to your Frontier account and can be used for future travel. Here’s what you need to know: 1. Validity: Travel credits are typically valid for one year from the date of issue. 2. Usage: You can use travel credits to book new flights, pay for seat selection, baggage fees, and other services. 3. Non-Transferable: Travel credits are generally non-transferable and must be used by the individual whose name appears on the original booking. Special Considerations Medical Emergencies If you need to cancel due to a medical emergency, contact Frontier Airlines customer service. Provide documentation such as a doctor’s note. While not guaranteed, the airline may offer a refund or waive fees under certain circumstances.

4. Military Orders If you or a family member are in the military and need to cancel due to deployment or orders, Frontier Airlines may provide a refund or waive fees with proper documentation. Contacting Frontier Airlines If you need assistance at any stage of the cancellation process or have questions about your eligibility for a refund, you can contact Frontier Airlines through various channels: 1. Customer Service: Call Frontier’s customer service hotline. Be prepared for potential wait times. 2. Social Media: Frontier Airlines is active on social media platforms like Twitter and Facebook. You can send a direct message for assistance. 3. Email: You can also reach out via email for less urgent inquiries. Tips for a Smooth Cancellation and Refund Process 1. Book Directly: Booking directly through Frontier’s website makes managing your booking and accessing customer service easier. 2. Keep Records: Save all booking confirmations, emails, and cancellation confirmations. These records are useful if there are any issues with your refund. 3. Check Policies: Always review the latest cancellation and refund policies on Frontier’s website before booking and canceling flights. 4. Consider Travel Insurance: Travel insurance can provide additional protection and coverage for cancellations due to unforeseen circumstances. Conclusion Cancelling a Frontier flight and getting a refund involves understanding the airline’s specific policies and following the correct procedures. By being aware of the different fare types, utilizing the 24-hour risk-free cancellation period, and knowing your options for travel credits and refunds, you can navigate the process more effectively. In cases of emergencies or special situations, contacting Frontier Airlines customer service can provide further assistance. With the right approach and preparation, you can manage your travel plans efficiently and ensure that you receive the appropriate compensation for any cancellations.