Bot Builder Platform | Build Chatbots - Gupshup.io

1. Bot messenger Chatbots - Gupshup

2. What are chatbots? • Chatbots are computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.

3. Development • One pertinent field of AI research is natural language processing. Usually, weak AI fields employ specialized software or programming languages created specifically for the narrow function required. For example, A.L.I.C.E. utilises a markup language called AIML, which is specific to its function as a conversational agent, and has since been adopted by various other developers of, so called, Alicebots. Nevertheless, A.L.I.C.E. is still purely based on pattern matching techniques without any reasoning capabilities, the same technique ELIZA was using back in 1966. This is not strong AI, which would require sapience and logical reasoning abilities.

4. Uses Banking & Financial services With the rising expectations of customers, there is a need for faster & highly personalized solutions in Banking and Finance management services segment. Chatbots are leading the way with such transformation for the industry and the customers. Online banking has been around for a while but chatbots bring the easy conversational experience to the customer’s core banking needs like

5. Customer Support • Today, companies are expected to deliver perfect customer support experience to a very mobile, always-on consumer who prefers to • Communicate with customer support in a convenient way & • Get the right responses quickly • A hybrid customer support solution combines the power of bots and humans. In some cases, bots handle the queries they can while escalating other queries to human agents. In other cases, bots operate behind the scenes automating the experience for human agents that are still responsible for the customer interaction. Over time, learning bots can get better and improve their performance.

6. E - commerce • Chatbots are changing the way customers shop online. They have the ability to identify repeat customers & retain the context of prior conversations. This helps chatbots provide a great, personalized experience, display relevant recommendations, discover and select new products based on various factors like size, color, price etc. Chatbots can be the friendly shopping assistant for every shopper.

7. Real Estate • Chatbots can simplify the life of real estate professionals by answering frequently asked questions from prospective customers. This includes: • providing property details from a large databases, • answering general real estate questions, • Qualifying leads for an agent • building the customer profile by gathering their requirements and at the outset, giving any details that will help the customer and agent connect with each other.

8. Images

9. Images

10. References • https://www.gupshup.io/developer/home • Wikipedia