Health Insurance Plans | SANA

1. Health Insurance made easy

2. What’s Inside We listened to your needs We deep dived into the pain points in buying and servicing a Group Medical plan How does Sana do it Automated Tech solutions Technology driven systems supported by new age solutions Experienced Industry Experts Team of Industry veterans from both MNC & PSU background Dedicated Member Assistance Specialised Sana teams to offer dedicated assistance backed by state of art CRM systems Value Added Services Wellness programs & Engagement activities for all covered group members Curated dedicated support Custom designed support initiatives for service delivery and seamless client experience

3. We listened to your needs Group Health Insurance we view the complaints rate that prevails in the Indian health insurance industry as a source of concern - National Institute of Public Finance & Policy Corporates budgetfor Group Medical Plans purely on a previous years claim ratio, whilst claim analytics can bring in new aspects for discounted rates Employee communication including E-cards & claim assistance needs to be smooth & technology enabled Govt of India mandates Group Medical cover for employees' post Covid19 pandemic All endorsements in the master policy need to be seamless Periodic Review & Analytics on Portfolio Health & corrective measures to ensure loss ratios On demand tech enabled periodic MIS available both on push & pull Tailor made demography specific Employee Wellness & Engagement activities source : http://www.nipfp.org.in/publications/working-papers/1822 :: PwC India’s Insurance Technology Adoption Survey 2019 :: Shivani Garg: Healthcare Policy in India- Challenges and Remedies

4. How does Sana do it Group Health Insurance • Automated Tech driven Corporate Solutions • The entire Customer Journey from generating quotes to policy administration and MIS flow is automated and tech driven backed by world class systems • Value Added Services • Well planned & curated Wellness activities will include free camps, paid offerings, offerings from principal Insurers & other services offered by Sana depending on need & size of the group • Dedicated Member Assistance • A dedicated team backed by CRM systems, assist & represent employees for claims and all other queries. This is in addition to various planned organization driven engagement activities • Experienced Industry Experts • Our Leadership team carry 20 - 30years of individual experience in the Insurance Industry supported by Sana’s state-of-the-art Technology solutions and CRM systems managed by technology veterans

5. Automated Tech solutions Group Health Insurance • AI baseddata analytics to generate insights to offer portfolio based tailor-made offers with customized T&Cs • Algorithm driven existing Claims analysis for accurate demographics to ensure better rates & control future Loss ratios • Tech enabled CRM modules forseamless data flow & on-demand MIS,enabling hassle free endorsements and Policy administration. • Extensive use of Technology and social network platforms for on-demand employee engagement

6. Experienced Industry Experts Group Health Insurance • Our Leadership team carry 200+ man years of experience in the Insurance Industry in • CXO positions at MNC Insurance companies • Overseas Insurance assignments • Senior position at Indian PSU Insurers with decades of experience • Our Tech Team is led by industry veterans with decades of experience in • Leadership Consulting positions • Administering & configuring world class CRM solutions • Surender Pal • 35 years of work experience with New India Assurance • Worked for a leading Broker in India Arun Ediwal A techie & an expert in CSM functions with 2 decades of industry experience in CRM & Tech driven services • Anil Sharma • more than 35 years of work experience with New India Assurance in varied roles working across India • Nayan Goswami • Leadership positions in MNC Insurers in Management & Sales • Pioneered industry-first distribution models • Srinath Mukherjee • Leadership roles in Andersen, Arthur D Little, Deloitte in India, Singapore • Co-founder in India Shelters & other start ups • Davinder Singh • CXO position with MNC Insurers • Exposure in Products, Distribution, Strategy in MNCs • Vivek Narain • Leadership positions in overseas Broking assignment • 10+ yrs with PSU Insurer

7. Dedicated Member Assistance Group Health Insurance • Single Contact Point for all query resolution. • Inhouse dedicated call center to assist all member clients • State of art multiple customized CRM systems, to support all kinds of assistance from claim management to endorsement. • Dedicated Support Manager to ensure seamless customer experience • Custom built Accounting systems & software for on-time reconciliation of endorsement and other accounting aspects

8. Value Added Services Group Health Insurance • Sana plans, assists, manages & hosts variety of wellness programs & other engagement activities for employees/ members of your organization • These activities will include free camps, paid offerings, offerings from principal Insurers & other services offered by Sana depending on need & size of the group. • Periodic review of all commitments is carried out and fulfillment is planned & delivered to offer a delightful customer experience

9. Curated dedicated support Group Health Insurance 01. Dedicated Sana Client management team for your organization. 02. Customized On demand MIS dashboard- automated 03. Schedule Quarterly wellness activity across client locations 04. Periodic update from Sana support team on overall Policy Health & future course

10. thank you Mr. Nayan ananda Goswami 9873 71 51 93 nayan.goswami@sana.insure www.sanainsure.in