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Key Metrics to Measure LPO Performance

This presentation by LDM Global highlights the importance of performance measurement in Legal Process Outsourcing (LPO). It begins by emphasizing why tracking performance is essential to ensure efficiency, cost-effectiveness, and client satisfaction in legal operations. The core of the presentation outlines five critical metricsu2014Turnaround Time, Accuracy Rate, Cost Savings, Client Satisfaction Score (CSAT), and Compliance & Risk Mitigationu2014that organizations should monitor to evaluate LPO effectiveness. The final section discusses how leveraging these metrics strategically can drive continuous

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Key Metrics to Measure LPO Performance

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