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Enhancing Modern Customer Support with D365 Solutions

D365 for customer service<br><br>Click here to know more: https://www.intelegain.com/dynamics-365-customer-service-implementation/

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Enhancing Modern Customer Support with D365 Solutions

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  1. Intelegain Technologies Pvt Ltd D365 for Customer Service Transforming Customer Support with Microsoft Dynamics 365

  2. Overview Microsoft Dynamics 365 Customer Service helps organizations deliver personalized, efficient, and omnichannel customer support by leveraging AI, automation, and data insights.

  3. Key Capabilities

  4. Omnichannel Experience D365 enables seamless support across voice, chat, email, SMS, and social channels, ensuring customers can connect the way they prefer.

  5. AI & Automation Built-in AI assists agents by auto-classifying cases, suggesting resolutions, automating workflows, and providing real-time recommendations for faster case closures.

  6. Analytics & Insights With dashboards and Power BI integration, organizations gain visibility into performance, customer satisfaction, agent efficiency, and operational bottlenecks.

  7. Business Benefits • Faster resolution times • Higher customer satisfaction (CSAT) • Reduced support costs • Consistent and personalized support • Scalable cloud-based operations

  8. Thank You • Email: contactus@intelegain.com • Phone: +91 22 62596100 |+91 22 62596124​​ • Website:www.intelegain.com/​

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