1 / 11

Patient Care Analytics

Healthcare strives to Improve the health of the population. It does this through improving health outcomes, investing in medical research, engaging frontline staff, and improving the patient experience. In doing so, the healthcare system attempts to achieve a more patient-centric approach to caregiving that can only be enhanced by listening more closely to patient feedback, stories, and perceptions.

Lily4
Télécharger la présentation

Patient Care Analytics

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Sentiment analysis, Patient experience & Patient Care Analytics www.repustate.com

  2. What is Patient Experience? Healthcare strives to Improve the health of the population. It does this through improving health outcomes, investing in medical research, engaging frontline staff, and improving the patient experience. In doing so, the healthcare system attempts to achieve a more patient-centric approach to caregiving that can only be enhanced by listening more closely to patient feedback, stories, and perceptions.

  3. If you have ever been ill or taken care of a person who is, you have first-hand knowledge of patient experience. You probably know it’s a journey from start to finish, filled with mixed emotions and various twists and turns at various phases. There are multiple simultaneous mentals, sensory and tactile impressions across the different touch points along the patient journey, starting with the diagnosis. These impressions are compounded within the patient to create a “patient experience”. Improving patient experience is essential to the success of evolving a more patient-centered or patient-focused healthcare system.

  4. 02 03

  5. What is Voice of Patient? Patient voice is the practice of collecting and examining patient feedback by the healthcare industry. Many organizations such as clinics, hospitals, and doctor’s offices take this data and analyze it to improve safety, quality of care, and patient experience. Patient opinions and feelings are captured using sources such as post-appointment surveys, in-clinic questionnaires, feedback web forms, and phone calls. Some wellness vendors have even started using social media listening and opinion mining to gather patient insights from Twitter and Google reviews to better gauge their progress in offering a more positive, holistic patient experience.

  6. Why is Patient Voice important? Innovative healthcare organizations look to engage their patients in dialogue during various stages in the patient journey. They also use outreach to gather and listen to the stories their patients are telling about their care. This outreach can consist of marketing campaigns, text messages, emails, patient portals, and even mobile apps. Creating dialogue, and listening to patient voices, has proven to drive engagement, improve the experience of care, and deliver higher overall healthcare satisfaction. Patients with a better experience during a particular encounter have been proven to have less healthcare utilization and fewer complications after that visit. Establishing patient voice, while measuring and tracking its progress, will assist your healthcare organization in better meeting the needs of your patients.

  7. How can Sentiment Analysis help you with Patient Voice? Sentiment Analytics is the practice of using Natural Language Processing or NLP techniques to identify patient sentiments and opinions. By combining text analytics with machine learning, Repustate’s sentiment analysis API can help you to quickly and accurately establish a patient voice across strategically important topics and aspects in your healthcare experience delivery. While patient voice surveys collect feedback from their answers to survey questions, sentiment analysis goes a step further. By gathering feedback from surveys, reviews, and social media, you can take what your patients are saying in their surveys and understand where improvements are needed by gauging whether their experiences have been positive, neutral, or negative. When you combine text analytics with patient voice, you’re gathering the emotional feedback of your patients.

  8. Healthcare data sentiment analysis preview

  9. Thank you! Understand your data, customers, & employees with 12X the speed and accuracy. Visit: www.repustate.com to learn more

More Related