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9. 1. Fight the product-centric mindset 
10. 2. The transformation is not straightforward 
11. 3. You have to redefine the game you are playing. 
12. 4. The Challenge: Commodities only exist in the minds of the inept. 
13. Competitive Driving ForcesProduct Differentiation 
14. Competitive Driving ForcesProduct Differentiation 
17. 5. Decommoditize your customer. 
18. Market Segmentation 
22. 6. Rethink the customer engagement process. 
25. 7. Prevent the customer from commoditizing you. 
27. 8. Channels are essential, they own the customers. 
29. 9. Use technology wisely: This is a very hard task. 
30. 10. Beware of the organizational structure implications 
31. The Delta Model Framework 
32. Reinterpreting Porters five forces through the Delta Model